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SUMMER

HR FUNCTIONS
AND EMPLOYEE ENGAGEMENT
INTERNSHIP

WITH RESPECT TO BANSAL HOSPITAL, NEW DELHI


A summer internship project report
submitted in partial fulfillment of the degree
of Master of Business Administration
Submitted by:
Nazia Anjum
MBA

Submitted to:
Mr. Tafeem Bashir
Faculty Guide

JAMIA HAMDARD
Mehrauli - Badarpur Rd, Hamdard Nagar, New Delhi 110062
July 2015

IN TR O D U C TIO N
As per my summer internship report that the project entitled HR Functions

and Employee Engagement with respect to Bansal Hospital, New


Delhi. In todays scenario of immense competition in hospital industry has to
do something extra in order to survive and succeed. And for this extra they
should hire and retain the employees who are willing to add value to their
organization and care for their organization. But if you wish to have such
employees some inputs has to be needed from your side also. The quality of
people and their engagement will be critical factors in corporate vitality and
survival.
Today those hospitals are successful which are able to extract maximum from
their employees at the same compensation as the competitors by keeping in
mind the 3 Rs i.e. Respect, Recognition & Rewards.
The employer should determine the precise methods to implement these 3
Rs, but in general, respect should be the largest component of your efforts.
Without it, recognition and rewards seem hollow and have little effector
they have negative effects. An organizations productivity is measured not in
terms of employee satisfaction but by employee engagement. Employees are
said to be engaged when they show a positive attitude toward the
organization and express a commitment to remain with the organization.

C O M PA N Y P R O FILE
B A N SA L H O SP ITA L, N EW
D ELH I

BansalHospital,locatedatA-1,NewFriendsColony,NewDelhi-110025,inthevicinityofHolyFamilyHospital&
Escort Heart Institute. This facility is unique in its kind with functional 50 beds and highly equipped modular
Operation Theatres, Labour Rooms, Nursery & ICU. Well qualified doctors, impressive infrastructure, latest
technology&excellentfacilitiesisthespecialityofBansalHospital.

BansalHospitalhasbeenservingpeoplefor30years,helpingIndiatoachievedistinctioninuniversalhealthcare.

Bansal Hospital & Dr. Bansal's Stone(urology & laparoscopy centre)provide facilities like Laparoscopic &
General Surgery, Urology (Lithotripsy, G.I. Endoscopy, Laparoscopic Gynae, Arthroscopy, Joint Replacement
Surgery,ENT,Neurology,Gyn.&Obs.,Medicine,Pediatrics,Eye,Dental,VascularSurgery,Skin&others.So,
wewantpeopleofournationtohavesoundbody&soulasrightlysaid"asoundmindexistsinsoundbody".We
deliverhealthcareserviceswithgreatcompassionandproficiency.Thereiswelltrained,proficientanddedicated
staffthattakescareofeachandeverypatientwithgreatcare.Weputforwardlatesttechnologyandequipment
soastohandleonesproblemwithgreatcareandease.Treatmentofthepatientsisdonewithgreatdignityand
esteem. So one can rely their problems on us. The infrastructure is impressive, sophisticated and calming one
canfeellikehome.Itisoutfittedwithallsafetysystemandalarms.

Doctors are second god as said by people who can save ones life. Our doctors do the same working day and
nighttoservethenation.Medicalstoresarealsothereinhospitalpremisesanddiagnosticservicesareavailable
24hours.Patientsarekeptunderstrictsupervisionanddieticiansaretheretosettheirdietcharts.

V ISIO N
Quality Commitment at Par

Excellence

M ISS IO N

To serve & Enrich the quality of life


of patients suffering from Disease,
Through the efficient deployment to
technology & human expertise in
caring & nurturing environment
with the greatest respect for human
dignity & life.

R ESEA R C H M ETH O D O LO G Y
OBJECTIVES OF THE STUDY
To analyze the HR Functions and employee engagement in Bansal Hospital,

New Delhi.
To analyze the HRM and their implementation in hospital management with
respect to Bansal Hospital, New Delhi.
To determine the HRM functions and advantages and disadvantages of
employee engagement.
RESEARCH DESIGN
Employee Engagement Survey is a type of attitude survey which when done
on a regular basis provides managers with valuable feedback on how
employees perceive their working conditions. Policies and practices that
management views as objective and fair may be seen as inequitable by
employees in general or by certain groups of employees. If distorted
perceptions lead to negative attitudes about the job and the organization, its
important for management to know about it. The use of regular attitude
surveys can alert management to potential problems and employees
intentions early so that action can be taken to prevent repercussions.
DATA COLLECTION METHODS
The data for the survey is collected through primary and secondary sources.

PRIMARY SOURCES
Questionnaire
Unstructured Interview
Informal discussions.
SECONDARY SOURCES
Books
Journals
Management Articles
Websites
Management consultants views


TYPE OF RESEARCH:
This report includes a descriptive

research.
SAMPLING TECHNIQUE:
The sampling technique used in the
research is judgmental.
Sample Size: 50 (Doctors, Nurses,
Senior & Junior Staffs and others)
Sample Area: Bansal Hospital, New
Delhi.

G R A P H IC A L D ATA
IN TER P R ETATIO N
1. Whether the employees have

received recognition or praise for


doing good work?
RECOGNITION

Frequency

Percent

NO

114

78.08

YES

32

21.92

Total

146

100

Graphical Data Interpretation


78.08% employees in the organization do not feel

recognized for their achievements. This is quite a big


percentage which has to be handled as soon as
possible and most probable reason for this which I
found in my survey can be lesser formal rewards and
appreciation for the work the employees did.
RECOGNITION
Frequency

Percent

NO

114

78.08

YES

32

21.92

Total

146

100

Whethertheemployeeshaveagood
environmentattheirworkplace?
ORAGANIZATIONAL
CULTURE
Frequency

Percent

NO

66

45.2

YES

80

54.8

Total

146

100

Graphical Data Interpretation


45.2%employeesrespondedNOtothisquestionwhichislessthanhalfbutstillenoughtoalarmthe
organizationtomakesomechangesintheirpresentthinking.Thereasonwhichcanberelatedtothisarea
canbetheresistancetochangeoftheolderemployeesincomparisontothedynamicculturetheyouth
wants.

Whethertheemployeehasopportunitiesat
worktolearnandgrow?
TRAINING,
DEVELOPMENT & CARRER

Frequency

Percent

NO

76

52.1

YES

70

47.9

Total

146

100

Graphical Data Interpretation


52.1% of the employees thinks that their company does not provide enough

opportunities for them to learn and grow which is a very discouraging statistic because
the company provide ample opportunities for their companys learning and growth and
still employees feel that their company is not concerned for their growth. This may be
due to the unawareness of the employees about their companys policies.

Whethertheyareawareofwhatisexpected
ofthematwork?
ROLE CLARITY

Frequency

Percent

NO

103

70.55

YES

43

29.45

Total

146

100

Graphical Data Interpretation


70.55% of employees responding NO indicate that employees are

not communicated properly about what is expected from him by the


job and the organization. This could be a major factor affecting the
organizations productivity and profitability. One of the major reasons
for such response according to my research can be communication
gap which has to be narrowed.

FIN D IN G S & A N A LYSIS


Itisfoundthat45.1%peopleintheorganizationdonotfeelrecognized

fortheirachievements.
Itisfoundthat52.1%employeesfeelthatthetraining,developmentand
careerdevelopmentpracticesneedanimprovement.
Itisfoundthat50%employeesagreethattheappraisalsystemofthe
companyisfair.
Itisfoundthat67.8%employeesfeelthattheircompanydoesnot
provideservicesforbalancingtheirworkandlife.
Itisfoundthat52.7employeesthinkthattheyareclearabouttheirroles.
Itisfoundthat52.1%employeesthinkthatgetsupportfromtheir
immediatebosses.
Itisfoundthat54.8%employeesthinkthattheyhaveagood
environmentattheirworkplace.
Itisfoundthat63%employeesthinkthattheyaresatisfiedwiththeirjob.
Itisfoundthat71.5%employeesthinksthatthecompanysmission
makesthemtheirworkisimportant.

C O N C LU SIO N
It is concluded that a wonderful

experience to work with a Bansal


Hospital ,New Delhi.The services offered
and it is really appreciable.
The role of the senior management team
in Bansal Hospital is really important in
employee engagement programs as they
have to act as the sponser of the scheme
and ensure that the commitment level
remain high throughout the organisation.

Well employee engagement is all

about making employee feel


involved and value.
There is a lot of scope for

improvement in the engagement


services of Bansal hospital New Delhi
which could be highly helpful in
retaining the best talent.

LIM ITATIO N S
Respondent may not given me

accurate information which is a


constraint of our research.
Non probability Convenience

sampling which is a serious


limitation.
Time choosen is too short to prepare
a report and meet respondent.

SU G G ESTIO N S
Some cost effective recreational activities should be

started.
Higher education should be promoted.
Low performer have to be identified.
Feedback at every step.
Training for soft skill should be provided to all the
managers.
Once in a month there should be an informal
discussion should be conducted between HR and
other employees.

A well develop induction program for new employees.

THANK YOU