PMP Exam Preparation

Project Quality Management

Sudhakar Reddy Kanchi

M.Tech (IIT), PMP, ITIL
ksreddy58@yahoo.com

Agenda
Project Quality Management Processes
Inputs, Tools & Techniques, Out puts for each process

Sample Questions

Reference: PMBOK v5

Project Quality Management - Definition

Project Quality Management includes the processes and
activities of the performing organization that determine quality
policies, objectives, and responsibilities so that the project will
satisfy the needs for which it was undertaken.
Project Quality Management uses policies and procedures to
implement, within the project's context, the organization's
quality management system and, as appropriate, it supports
continuous process improvement activities as undertaken on
behalf of the performing organization.
Project Quality Management works to ensure that the project
requirements, including product requirements, are met and
validated.

PMBOK v5 Processes

Project Quality Management - Processes

Every project should have quality management plan.

Project teams should follow quality management plan and
should have data to demonstrate compliance with the plan.

Project Quality Management Processes (Rita)

Quality Vs Grade
Quality is the degree to which a set of inherent
characteristics fulfill requirements.
Grade is a category assigned to products or services
having the same functional use but different technical
characteristics.
While a quality level that fails to meet quality requirements
is always a problem, low grade may not be.

Modern Quality Management Approaches (pg.229)

1.
2.
3.
4.
5.

Customer satisfaction
Prevention over inspection
Continuous improvement
Management responsibility
Cost of Quality (COQ)

Quality Planning Terms

1. Gold Plating Giving the customer extras that
do not add value to the project
2. Marginal Analysis The point where the
incremental revenue from an improvement
equals the cost to implement it
3. Kaizen Continuous improvement process to
reduce costs and promote consistency
4. ISO 9000 International standard to ensure
that companies have quality procedures and
that they follow them

Quality Theorists

8.1 Plan Quality Management

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality

is the process of
identifying quality requirements and/or
standards for the project and product
documenting how the project will demonstrate
compliance

8.1.2.2 Plan Quality >> Tools and Techniques >> COQ

8.1.2.3 .... >> Seven Basic Quality Tools

Quality Tool
1) Cause and effect diagram: Also
know as Fishbone diagram or Ishikawa
diagram. Used for identifying root
causes.

2) Flow Charts: Also known as process

maps. Useful in estimating the cost of
quality.
3) Checksheets: Also known as tally
sheets, checklists. Useful in gathering
data

Diagram

8.1.2.3 .... >> Seven Basic Quality Tools

Quality Tool
4) Pareto diagram: is a specific type of
histogram, ordered by frequency of
occurrence.

5) Histograms: is a vertical bar chart

showing how often a particular variable
state occurred.

Diagram

8.1.2.3 ....Plan >> T&T >> Seven Basic Quality Tools

Quality Tool
6) Control charts: are used to determine
whether or not a process is stable or has
predictable performance.
Upper and lower specification limits are
based on requirements of the contract.
Upper and lower control limits are set by
the project manager and appropriate
stakeholders to reflect the
points at which corrective action will be
taken to prevent exceeding specification
limits.
7) Scatter diagrams: also known as
correlation chart. Shows the relationship
between two variables

Diagram

8.1.2.3 .... >> Seven Basic Quality Tools

8.1 Plan Quality Management (Repeated)

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

is the process of
identifying quality requirements and/or
standards for the project and product
documenting how the project will demonstrate
compliance

8.1.2.7 Plan >> T&T >> Additional Quality Planning Tools

8.2 Perform Quality Assurance

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

is the process of
auditing the quality requirements and the
results from quality control measurements to
ensure appropriate quality standards and
operational definitions (metrics) are used

8.2 Perform Quality Assurance Data Flow diagram

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

8.2 Perform Quality Assurance Quality Mgmt & Control Tools

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

8.2 Perform Quality Assurance Outputs

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

8.3 Control Quality

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

is the process of
monitoring and recording results of executing
the quality activities to assess performance and
recommend necessary changes

8.3 Control Quality Data Flow Diagram

8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance

8.3 Control
Quality

SAMPLE QUESTIONS

THANK YOU