Interpersonal skills

What is Interpersonal skills?

All about working with other people
An ability to get along with others while
performing the job
Characteristic traits like Manners, attitude,
courtesy, habits, behavior and appearance
which helps us to communicate and
maintain relationship with others

Interpersonal skills while working

( Organizational context)
Take the relationship viewpoint:
Effective relationships within the organization
In teams
Across teams
Within and between departments and business units
Effective relationships with suppliers
Effective relationships with competitors

Why Interpersonal skills are needed?

To Improve:

Relationship
Productivity
Working Environment
All Round Success
Leadership Skills
Liking by Others

Interpersonal skills Model

Personality
development
Interpersonal
skills

Leadership
skills

When and Where Interpersonal skills are

required at work place?
1 Presenting yourself at work
2 Listening & questioning
3 Building & maintaining relationship
4 Socializing at workplace
5 Giving or receiving feedback.

Verbal
communication

Verbal communication
1) Increase your vocab

2) Read business related material

Verbal communication
3) Play games

4) Watch business oriented programs

Non-verbal communication

Non-verbal communication
1) Pay Attention to Nonverbal Signals

2. Use Signals to Make Communication

More Effective and Meaningful

Non-verbal communication
3. Concentrate on Your Tone of Voice
When Speaking

4. Use Good Eye Contact

Non-verbal communication
5. Be Aware That Signals Can be
Misread

6. Practice, Practice, Practice

Listening

Listening
1)Face the speaker and maintain eye
contact.

2) Be attentive, but relaxed

Listening
3) Dont interrupt and dont impose
your solutions.

4) Wait for the speaker to pause to ask

clarifying questions

Listening
5) Give the speaker regular feedback.

6) Ask questions only to ensure

understanding.

Manners

Manners
1. Keep your personal items off the
table.

2. Reevaluate your ringtone.

Manners
3. Don't exclude others from the
conversation

4.Respect people's names

Manners
5. Understand the politics of seating
arrangements

6.Refrain from asking people where

they are staying

Assertiveness

Assertiveness
1)Make the decision to positively assert
yourself.

2)Aim for open and honest

communication

Assertiveness
3) Listen actively

4) Agree to disagree

Assertiveness
5) Take a problem-solving approach
to conflict

6) Stay calm

Assertiveness
7) Use I

8) Be patient

Verbal
communicati
on

Assertivenes
s

Manners

Non-verbal
communicati
on

listening