UNIT 5

QUALITY SYSTEMS

ISO 9000
ISO (International Organization for Standardization) is
a network of the national standards institutes of156
countries, on the basis of one member per country,
with a central secretariat in Geneva, Switzerland,
that coordinates the system.
The objective of ISO is to promote the development
of standardization and related activities in the world
with a view to facilitating international exchange of
goods and services, and to developing cooperation in
the spheres of intellectual, scientific, technological
and economic activity.
The results of ISO technical work are published as
International Standards.
Bureau of Indian Standards (BIS) isthe Indian
representative of ISO.

 ISO is the worlds largest developer of

standards that makes a positive difference,
not just to engineers and manufacturers for
whom they solve basic problems in production
and distribution, but to society as awhole.
ISO provide governments with atechnical
base forhealth, safety and environmental
legislation
ISO 9000 : 2000 defines management system
as set of interrelated and interacting
elements to establish policy and objectives
and to achieve those objectives

ISO 9000 : 2000

Quality management system

fundamentals and vocabulary

ISO 9001 : 2000

Quality management system

requirements

ISO 9004 : 2000

Gives guidance for

implementation o the standard
ISO 9001:2000

ISO 19011

Guidelines on quality/
environmental system auditing

ISO 10013

Guidelines for developing quality

manuals

Benefits of ISO 9000

Achievement of international standard of quality.

Higher productivity.
Value for money.
Customer satisfaction.
Growth of theorganization
Competitive advantage in the global market.
Increased profitability
Improved corporate image
Access to global market.
Consistency in quality.
Higher morale of employees
Increased job satisfaction

QUALITY AUDIT
The term Audit refers to a regular examination
and checking of accounts or financial records,
settlement or adjustment of accounts.
It also refers tochecking, inspection and
examination of Production Processes.
Quality Audit means asystematic, independent
examination of a quality system
Purpose:

To
To
To
To
To

establish the adequacy of the system.

determine the effectiveness of the system.
afford opportunities for system analysis.
help inproblem solving.
make decision making easier etc.

Types of Quality audit

First-Party Audit.
Second-Party Audit
Third-Party Audit.
Quality audit can also be classified on thebasis of
the area taken into account for the audit such as
System Audit.
Process Audit.
Product Audit.
Adequacy Audit.
Compliance Audit

Quality audit documentation

Hierarchical format: Policy ->
Procedure -> Practice -> Proof
3 documents:
Audit plan it is sent to the dept
being audited a few days prior. It
should include the date of the audit,
the planned time, duration, auditors
name, location and the polices and
procedure that will be used during
the audit.

 Audit notes the notes are the

auditors questions that is asked
during the audit.
Audit report the audit report is the
official document used to report the
findings of the audit.

ISO 14000
It is a series of international
standards on environmental
management.
It provides a framework for the
development of an environmental
management system and supporting
audit program.
Result of Rio Summit on the
environment held in 1992.