Testing Centers and

Assessment of
Performance

performance or work
sample test

Differences from other

Selection Devices
provide direct evidence of the
applicants ability and skill to
work on the job.
Other selection devices provide
indirect evidence.

Consistency of Behavior
behavioral consistency is the major
characteristic of the selection program.
signs selection tests used as
indicators
of
an
individuals
predisposition to behave in
certain ways .
samples selection test that gather
information about behaviors consistent
with the job behaviors being predicted

Examples of
Performance Tests
motor (behavioral) used when the
test requires the physical manipulation
of things.
verbal used when the problem
situation is primarily language or
people oriented
Trainability test most often used in
selection for two kinds of jobs:

1. jobs that do not presently exist but

are anticipated in the near future
and for which extensive training is
necessary.
2. Jobs that do exist but are so
specialized
or
technical
that
applicants could not be expected to
possess the knowledge or skill to
complete either appropriate ability
tests or performance tests.

The Development of
Performance Tests
* Perform Job Analysis
job tasks must be described in
detail.
* Identify important job tasks
the test should address those tasks
that have a strong bearing of job
performance

Develop Testing Procedures

in most performance test it is
assumed that the applicant can
do the task.
1. select task
2. specify testing procedures
3. establish independent test
sections

4. eliminate contaminating factors.

5. Select the number of test
problems
*

Develop Scoring Procedures

task process is the actions or
observable behaviors the applicant
demonstrates when performing the
task.
task product is the result of
task
process

Criteria Used in Scoring

Motor Performance Tests
Standard

Quality
Quantity
Learning time
cost
safety

Process Criteria
accuracy
error rate
choice of tools and/or materials
Efficiency of steps taken
time to complete
number of steps for which guidance is
needed.

amount of material used

Handling of tools
Accident rate

Quantity of output
improvement in meeting quantity
standards
improvement of meeting quality
standards
number of rejects
safety of completed products

In
scoring performance test, the
assignment
of numbers to the
applicants test performance must be
performed according to defined rules.

Train judges
For motor performance tests, training
raters in how to judge applicants
performance is relatively straightforward
if scoring standards and rules have been
well defined.

Example of the Development of

a Performance Test
Communication Skills
a. ability to speak on the
telephone
in
a
clearly
understandable manner.
b.
Ability
to
control
conversations in order to
acquire information needed
to respond to emergencies.

1. oral directions/typing testmeasure the applicant memory

and technical/clerical skills
Parts: spelling of common street
and place names, recording
information
from
telephone
calls, answering questions about
the location and movement of
police units after monitoring
conversations.

Typing words required in report

writing.
2. situational interview
Ex. A caller becomes abusive
when talking to the operator.
The operator gets mad and
verbally abuses the caller by
using derogatory language

3. telephone call simulation

This test crated a role- playing
exercise that required the job
applicant to act like an operator
taking calls from complainants.

The effectiveness of
performance test
Example
Verbal performance test and
intelligence test (policeman)

Other results of using performance

test.

Test administrators time

was minimized
2. instructions, materials, and
scoring were standardized
3.
test
results
could
immediately be provided to
both
the
applicant
and
1.

4. candidates were forced to

learn simple job activities

while completing the test,
which provided data about
the applicants ability to
learn on the job

Assessment Centers
-Consists
of
a
standardized
evaluation of behavior on multiple
inputs.
- Is a procedure for measuring
KSAs in groups of individuals
using a series of devices, many of
which are verbal performance test

Behavioral Dimensions
Frequently Measured in
Assessment Centers
1. Oral communicationincludes gestures and
nonverbal communication
2. Planning and organizingplanning proper
assignments of personnel
and appropriate allocation
of resources

delegationutilizing
subordinates effectively
4. control- taking action to
monitor
the
results
of
delegated assignments or
projects
5. decisiveness- expressing a
readiness to make decisions,
render
judgments,
take
action, or commit oneself.
3.

6. initiative-

actively attempting to
influence events to achieve goals
7. tolerance for stress- maintaining a
stable performance under pressure or
opposition
8.
adaptabilitymaintaining
effectiveness in varying environments,
with various tasks, responsibilities, or
people

9. tenacity- staying with a position or

plan of action until the desired
objective is achieved or is no longer
reasonably attainable

Bulldog Tenacity
Failures are stepping-stones to
success. Failure should encourage people
to strive more. As the saying goes: A
quitter never wins, a winner never quits.
Hard work and perseverance lead to
success.
Thomas
Edison
used
in
perseverance
to
succeed.
He
experienced 10, 000 failures before
perfecting
the
electric
light.
His
multimillion laboratory, together with the
important notes and equipment, was
destroyed by fire. But he was not
discourage. There are many other rags-

Dynamic first
impressions
First impression count much. This is
also true in business dealings. Andrew
Carnegie used this approach. As a
result, from a factory boy, he became
the owner of a giant steal corporation.
As an employee, he applied positive
thinking to impress others of his
capabilities. He projected a dynamic
image courteous and respectful to
attract others during his first meetings
with them.

Good Character
Creates Success

Integrity
This is a key to our character. People
can be hardworking and efficient, but if
they do not have integrity, they do not
have permanent success. Employers
want individuals who are honest,
dependable, fair, and honorable. This
is also applies to business dealings.
People
want
an
honest,
fair,
dependable,
and
honorable
entrepreneur. Even in the government,
the integrity of top officials can
enhance the success or programs and

Faith
This is a positive attitude of the
mind. It makes the difference between
success and failure. Those who firmly
believe

that

they

can

achieve

prosperity and happiness, get them. In

fact, faith moves mountains.

Enthusiasm

It

radiates

energy,

happiness,

optimism, and inspiration. These are

some of the ingredients of success. An
entrepreneur who lacks enthusiasm
cannot

motivate

his

workers

and

customers. Without this it is difficult to

transform a good idea into a successful

Discipline
Our minds and emotions are the
sources of our success or failures. If
we know how to control our actions
from it, then, we have discipline.

Appreciation

Human

beings

like

to

be

appreciated for their good work. They

like also to be respected and to feel
important.
success

Evidently,
depend

on

business
other

employees, customers, and suppliers.

Thus, an entrepreneur must be good

The Power of Prayer

strength, and pure happiness. We

should pray to God, not to give us
money, but to give strength and
opportunity to earn money. We
should pray not for a lighter load,
but to make our shoulders stronger
so that we can carry lifes
responsibilities. We should pray not
to remove our problems, but to
grant us courage and wisdom to
solve
our
problems.
Effective
prayers are self-reliant. They are
not substitutes for laziness or
mendicancy.

We have experienced or witnessed the

powers and miracles of prayers. There
are blessing for those who have
remained faithful to God. We have
surpassed several trials like EDSA 1
and 2, which greatly depended on
prayers. As a result, we survived
several attempts of military takeovers
and numerous natural calamities. Not
a few have recovered from deadly
diseases, far beyond the power of
medical science.

In business, God is not against

economic prosperity, as long as this
is acquired through honest and fair
labor. Entrepreneurs can pray for
business

success.

However,

God

likes them to share their blessings

with their employees, customers,
and the community.

THE END !
Thank you for
listening
:))