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Poll #1
What are the big questions that we want to
answer in higher education?
Please register your response at:

polls.olemiss.edu/1

Analytics Strategies:
Talent Management and
Staff Development

Kathryn F. Gates, Ph.D.


Chief Information Officer
The University of Mississippi
Mark Saine
Senior Director, Executive and Leadership
Development
TIAA-CREF

Agenda
Welcome
Part 1: The Case for Change
Part 2: Shifting from Producer to
Partner

About the University of Mississippi


Also known as Ole Miss
Public university with a
liberal arts focus
#13 on the CHE fastest
growing colleges list for
2002-12
43.1% increase over 10 years
Currently @ 20K students

Provost previously served as


Dean of Accountancy

About Me
At UM for 27 years
CIO for 9 years
Educational background in
math and computer science
A few of my favorite things
Technical work
Visual and performing arts
Lots of hobbies and interests
Cooking
Gardening
Painting
Photography
Biking
Traveling
SEC Sports

The Era of Datafication


The big data revolution is
that now we can do
something with the data.
Improved statistical and
computational methods
Creative approaches to visualizing data.
Instant access to data through in-memory computing

Impact to Higher Education


New expectations for reporting
and analytics

Powerful visualizations
Data discovery
Geospatial capabilities
Multiple sources merged
Results in real time
Large datasets

Data to inform planning


Course offerings
Space management
Enrollment

Personalized learning
Actionable information

Plant maintenance
Student recruitment
Self-service dashboards
Student success
And much more

Data driven decision making


Data capability as a strategic
asset

Poll #1 - Results
What are the big questions that we want to
answer in higher education?

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Terms to Know
Concepts

Example Tools

Predictive modeling
Clickstream analysis
Data visualization
Real-time analytics
In-memory databases
Distributed databases
Unstructured data
Text mining
Data warehouse
Geocoding
Intelligence amplification
Data rich but information poor

Hadoop
NoSQL
Python
R
Splunk
Storm
HANA
Tableau

Integration of tools and methods

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Poll #2 Analytics Maturity Index


We have IT professionals who
know how to support analytics.
We have an appropriate
number of data analysts.
We have business professionals
who know how to apply
analytics to their areas.

We have a culture that


accepts the use of data to
make decisions.
There is effective
communication between
our IT and IR departments.

Please register your response at:

polls.olemiss.edu/2

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From 2015 State of the CIO, January 5, 2015, CIO Magazine


http://www.cio.com/article/2862760/cio-role/2015-state-of-the-cio.html#slide7

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Impact to Our Organizations


Infrastructure and Services
New Positions and Skills
New Org Structures
How do IT and IR play together?
Elimination of information silos

Data Awareness Across the Institution


Governance
Value of data as an institutional asset
Data expertise in functional areas

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Poll #2 Results

About Me

Me and My Family

My Work

Executive and
Leadership
Development
To develop trusted leaders who
inspire, challenge, and enable
others to achieve results that
matter.

Leadership Transitions
Top Talent
Coaching
Mentoring
On-Going Development

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Shifting from Producer to Partner

Besides the menu, whats the


difference between the
experience of ordering lunch
at McDonalds and ordering
lunch at Chipotle?

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Shifting from Producer to Partner

Strategic Thinking Shifts


1.
2.
3.

Your Value
Your Customers

Nature of Change

Your Value
Ask

Your Value

Whats it like being on


the receiving end when
working with you?

Act

Get feedback about your


reputation and approach with
others.
Notice whats working and not
working with another.

How do I differentiate my
work?

Write a value proposition.


Create an elevator speech.

Who are my key


constituents?

Draft a stakeholder analysis.

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Shifting from Producer to Partner

Strategic Thinking Shifts


1.
2.
3.

Your Value
Your Customers

Nature of Change

Your Customers
Ask

Your Value

Conduct interviews with key


constituents to determine
their key priorities, their key
customers, their approach.

What does the world


look like from their
point of view?
What are they trying to
solve?
How do they view your
value?

Act

Write their value proposition.

Articulate your value


proposition and how it helps
solve their challenges.

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Shifting from Producer to Partner

Strategic Thinking Shifts


1.
2.
3.

Your Value
Your Customers

Nature of Change

The Nature of Change


Ask
What can I anticipate as my role evolves?

What will I experience as my role evolves?

How do I help others in this change?

A Predictable Pattern

A Predictable Pattern

Denial

A Predictable Pattern

Resistance

A Predictable Pattern

Exploration

A Predictable Pattern

Commitment

A Predictable Pattern

Denial

Commitment

Resistance

Exploration

A Predictable Pattern

Denial

Commitment

Resistance

Exploration

A Predictable Pattern

Denial

Commitment

Resistance

Exploration

Helping Others
Denial

Manage Yourself
Communicate Vision
Communication Rationale
Focus on Short-Term Wins

Helping Others

Resistance

Opportunities to Talk
Listen
Allow negative feelings
Model the behavior you want
Consider organizational
roadblocks

Helping Others

Exploration

Provide direction and specific


assignments
Coach new skills
Help others own their
situation

Helping Others
Commitment

Link institutional success to


individual commitment
Recognize individual and
group progress
Celebrate success

Helping Others
Denial

Manage Yourself
Communicate Vision
Communication Rationale
Focus on Short-Term Wins

Commitment

Resistance

Opportunities to Talk
Listen
Allow negative feelings
Model the behavior you want
Consider organizational
roadblocks

Link institutional success to


individual commitment
Recognize individual and
group progress
Celebrate Success

Exploration

Provide direction and specific


assignments
Coach new skills
Help others own their
situation

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Shifting from Producer to Partner

Strategic Thinking Shifts


1.
2.
3.

Your Value
Your Customers

Nature of Change

Analytics Strategies:
Talent Management and
Staff Development

Kathryn F. Gates, Ph.D.


Chief Information Officer
The University of Mississippi
Mark Saine
Senior Director, Executive and Leadership
Development
TIAA-CREF

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Group Discussion

Where are you on the journey of


using data and analytics on
your campus?
What are your biggest barriers?

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Group Discussion

What are your customers


asking for that you are currently
not able to deliver?

40

Group Discussion

On your campus, have you


merged IR with IT? If so, how
has the boundaries and
responsibilities been managed?
If not, have you considered this?

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Group Discussion

As you think about your current


talent, how are you developing
your team to partner better
with you customers?

Analytics Strategies:
Talent Management and
Staff Development

Kathryn F. Gates, Ph.D.


Chief Information Officer
The University of Mississippi
Mark Saine
Senior Director, Executive and Leadership
Development
TIAA-CREF