E-GOVERNANCE

Overview
1. Introduction
2. What is E-Governance?
3. World Bank definition of E-government.
4. Why E-governance?
5. Types of E-governance
6. In India: Initiatives
7. Advantages of E-Governance
8. Problems and Challenges

E-Governance
Electronics

Act of governing

E-Governance : Controlling with authority

through electronic means.
In simple words , E-Governance is nothing but a
mediator between government and citizens. It is
the use of a range of modern information and
technologies by government to improve
efficiency and provide services through use of
Internet , mobile , local area network.
In mid of 80s, Developed countries like US have
gone for complete computerization

What is E-Governance?
E-governance can be defines as

use of information & communication

by government to enhance the range,
quality of information & services provided
to the citizen in cost effective manner.

According to World Bank

E-Government refers to the
Use of information technologies
That have the ability to transform relations with
citizens, businesses, and other arms of government .
These technologies can serve better delivery of
government services to citizens.

Why E-Governance?
1. citizen service
2. provide access to information to empower
citizens
3. so that they can make better lives, for
themselves and for the next generation.

TYPES OF E-GOVERNANCE

G2C

G2B

G2E

G2G

Types of E-governance
G2CGovernment to Citizen: G2C is
transaction between government and
citizens.
It includes,
Basic citizens services such as online
registration of birth/death/marriage
certificates
Health care, education services etc.
filing of income taxes
Example: The example of Government to
Citizens is that
National Portal of India India.gov.in

TYPES OF E-GOVERNANCE
G2B is transaction between
government and Business.
It includes ,
Dissemination of policies, memos
etc.
Government rules and regulations.
Business information.
Application forms, renewing
licenses ,registration , payment of
taxes.
Example: The example of
Government to Business is that
Business Portal of India
Business.gov.in

TYPES OF E-GOVERNANCE
G2E is transaction between
government and Employee.
It Includes,
Online conference for employee
Online training
Employee information
Example: The example of Government
to Employee is that e-Training for
Employees www.egovonline.net

TYPES OF E-GOVERNANCE
G2G is transaction between between
the central/national and local
governments, and between
government department and agencies
and organisation.
It Includes,
Records by state government
Schemes ,plan ,Initiatives
Example:
The example of Government
to Government is that egovernance standard Portal of
India

http://egovstandards.gov.in

Types of Interactions in E-Governance

NEGP - E-Bharat under preparation

Example of e-government strategy

14

National E-Governance Program

Agriculture
Municipalities
Gram Panchayats (elected village
administration)
Common Service Centers (CSCs)

Example: NEGP Indias EGovernment stratergy

NEGPs goal is the provision of improved, more convenient

government services countrywide through on-line delivery at
local service centers.

NEGP is fully recognized as key part of national development

plans.
Involves central and all state governments. Will be led
centrally and implemented locally.
Will be implemented over an 8-year period (FY2006-2013) at
a cost of roughly USD 4 billion.
To be supported by proposed USD 1 billion Bank project in
two phases

Indias NEGP : Scope of Outputs

Central
Services to
Citizens
(G2C)

Services to
Business
(G2B)
Other

State

Income Tax
Passport, visa and
immigration
E-Posts

Land records
Property registration
Road transport
Agriculture
Municipalities
Panchayats
Police
Employment Exchange
Education
Health
Food Distribution & other
welfare programs

Excise
Company affairs

National ID
National GIS for
planning

Commercial Taxes

Treasuries

Integrated
Common Services Centres:
Single-window public service
delivery points eventually
reaching all the 600,000
villages in India
State Wide Area Network
SWAN: fiber optic connectivity
up to block level
Countrywide State Data
Centers
All India Portal
National E-Governance
Gateway

EDI (customs & foreigh

trade)
E-BIZ
E-Procurement
E-Courts

CIC(Central Information
Commission)
A citizen's concerns

Unaware of the schemes being implemented for

economically backward people.
Low level of literacy.
Feel uncomfortable while using the facilities.
Not aware of source of information.
Concern related to market.
No information on Educational opportunities.
No information on Job.

CIC(Central Information Commission)

Solution in the form of CIC:
Government to Citizen(G2C) services delivered
from the CICs such as
Birth and Death Registration
Prices and other market information of Agricultural
produce
Information on Educational opportunities
Job portals etc.
Effective and cheap medium for reaching the masses.
Know Your CIC helped to reduce corruption.
Motivation and awareness camps for different
purposes.

Other CIC features

Providing PAN Status and On-Line PAN card
Application by CIC- Dimoria.
Excursion to the 3rd Buddha Mahutsav at Tawang.
CIC Students Form PRIYA SELF HELP Group.
An Exposer of online Election result.
Video recording of Interview of local prominent
person.
Computer-Aided Paper less Examination System
(CAPES) Test.
Online access of common entrance exam result of eng
and medical.

Suwidha
State wide project implemented in Punjab
Objectives
Provide friendly and efficient interface between
government and citizens
Provide transparency in government operations
Provide timely and efficient service delivery
Improve quality of government services
Falls in the government to citizens category

Suwidha
A citizen's concerns
Different branches for different services
Not familiar with the procedures
Unaware of the schemes being implemented
Not aware of source of information
Has to frequently visit the branch to ensure
movement of the case and to enquire the status
Services are not delivered as scheduled
Has to visit many offices for a single service
Small payments require visiting banks for
services

Suwidha
Solution in the form of Suwidha
The citizen approaches SUWIDHA Queue Counter and gets the Queue
Token number.
On his turn at SUWIDHA Service Counter, he files his application.
She/he is issued a receipt cum token number, which specifies the date of
delivery of services. Each type of service has a pre-defined delivery time
and system automatically calculates the service delivery date.
All kind of payments for the fees etc can be made at the SUWIDHA
counter.
The application/case is then sent to the branch for action.
In between the citizen can track the case with the help of SUWIDHA
Token number through DialCITI (which is IVR based system) or
website.
The delivery of documents/processed case is made on the specified date.
The delivery of the documents is also from SUWIDHA Delivery Counter.

Suwidha
Other Suwidha features

On the spot photograph capture wherever required

Information's on schemes and procedures
Application forms available
Provision of on the spot delivery of services in cases
where verification can be ensured based on the data
available in the databases
Implemented in all 17 DC offices and 54 SDM
offices of Punjab

Advantages

Offers high speed in administration.

Provides efficient and effective documentation of each step

in administration / government services.

Achieves transparency in administration and thus reduces

corruption in administration.

Creates a strong bond between public and government there

by reducing the existing gap between them.

Provides the people a friendly environment for interaction.

Ensures accountability in administration.

Advantages

Provides paperless offices.

Maintains consistency and integrating in decision making.

Plays vital role in policy making.

Enables government to work better, yield higher revenue

growth with less costs.

Provides an environment with which public can freely

interact with various government departments anytime,
anywhere with minimum effort.

Problems and Challenges

Low Literacy in IT
Financial Burden
Security of information
Lack of research support
Lack of frequent updation and many more

REFERENCES
en.wikipedia.org/wiki/E-Governance
NEGP : en.wikipedia.org/wiki/National_eGovernance_Plan
negp.gov.in/
SUWIDHA portal: http://suwidha.nic.in
Suwidha project details:
www.doitpunjab.gov.in/pdfs/projects/suwidha.p
df
CIC portal: http://www.cic.nic.in/welcome.html
CIC project details:
http://beep.jepponet.dk/egovIndia/ShowCase.a

Thank you