Professional Documents
Culture Documents
BEHAVIOR
Communication & Leadership
Dr. Eliseo Dela Cruz
Professor
Functions of communication
O Communication
Directions of Communication
Downward
Lateral
Upward
Interpersonal Communication
Interpersonal Communication
O Oral Communication
Grapevine
O Grapevine Characteristics
-Results from:
O Desire for information about important information
O Ambiguous conditions
O Condition about anxiety
Email
O Advantages: quickly written, sent, and stored;
low cost for distribution
O Disadvantages: information overload, lack of
emotional content, cold and impersonal
Instant Messaging
O Advantage: real time e-mail transmitted
straight to the receiver`s desktop.
O Disadvantage: can be intrusive and distracting
Intranet
A private organization- wide information network
Extranet
An information network connecting employees with
external suppliers, customers, and strategic partners
Videoconferencing
An extension of an intranet or extranet that permits
face to face virtual meetings via video links
: ) Smile
:-e Disappointed
<g> Grin
:-@ Scream
: ( Frown
:-O Yell
; ) Wink
:( Crying
Barriers to Effective
Communication
Filtering
Selective perception
A senders manipulation of
People selectively interpret
Information so that it will be
what they see on the basis
seen more favorably by the
of their interest, background
receiver
experience and attitudes.
Information overload
A condition in which information
Inflow exceeds an individual
processing capacity
Barriers to Effective
Communication
Emoticons
How a receiver feels at
the time a message is
received will influence
How the message is interpreted
O Language
Apprehension
Undue tension and anxiety
About oral communication,
Written communication or both.
O The A- OK Sign
Peoples behavior is
based on their
perception of what
reality is, not on
reality itself.
The world as it is
perceived is the
world that is
behaviorally
important.
Factors That
Influence
Perception
Perception
OTime
OWork
setting
OSocial
setting
Factors in the target
Novelty
Motion
Sounds
Size
Background
Proximity
Similarity
Contrast Effects
Evaluation of a persons characteristics that are
affected by comparisons with other people
recently encountered who rank higher or lower
on the same characteristics