Corporation Bank

Presented By
Kunal Hui (18)
Arun Janarthanan (19)
Parth Sarthi Singh (54)
Krishna Pratap Singh (156)

Overview
Founded in 1906 in Udupi, Karnataka
Headquarters : Mangalore
Listed on BSE and NSE
Owned by the Govt of India
Products : Loans, Credit Cards, Savings, Investment

vehicles
Number of Employees : 14000
Net Income : 3171 Million

Overview
Projects :
To cater to SME and Agricultural segments
The bank maintains online banking for its retail and
corporate customers through CorpNet
Personal Internet banking through this application
The bank has a wing called CorpKiran, an association
of wives of senior executives for undertaking CSR
activities.

Financial Snapshot

Operating Performance
The company reported revenue of US$3,171 million
during the fiscal year 2013 (2013). The company's
revenue grew at a CAGR of 21.20% during 2009 - 2013,
with an annual growth of 16.73% over 2012. In 2013,
the company recorded a net profit margin of 8.51%
compared to a net profit margin of 10.45% in 2012.

SWOT

-> Broad portfolio of products

and services
->Capital adequacy
-> Increase in total deposits
-> Strong distribution network

-> Declining financial

performance

SWOT
-> Growing Indias annual
disposable income
->Growing Indian Consumer
finance market
->Strategic initiatives

-> Changing regulations

->Fluctuations in Interest rates

Need of BPR in Bank

BPR lowers the cost significantly as compared to a
new system development.
BPR improves the overall quality of services of the
particular organization.
BPR is useful in beating the market competition and in
attaining the maximum market share.
BPR is useful in obtaining dramatic industry growth
rate

Our Objective

Enhance Operational process

Enhance Service quality delivery
Reduce operational time

Problems faced in
Corporation Bank
Time to clear cheque
Time to create drafts
Time to update Passbook
Loan Processing / Savings Account opening
time
Time to deposit cash

heque Clearance Existing Process (As-I

Cheque Clearance - Speed

Clearing (To-Be)

Banks have networked their branches by implementing

Core Banking Solutions (CBS). In CBS environment,
cheques can be paid at any location obviating the need
for their physical movement to the Drawee branch. The
concept of Speed Clearing combines the advantages of
MICR clearing with that of CBS. Cheques drawn on
outstation CBS branches of a Drawee bank can be
processed in the Local Clearing under the Speed Clearing
arrangement if the Drawee bank has a branch presence
at the local center.

How is Speed Clearing an

improvement over collection basis?

Outstation cheque collection through collection basis takes around one to

three weeks time depending on the drawee center. Under Speed Clearing,
it would be realized within 48 hours. Further customers need not incur
any service charge for collection of outstation cheques (value up to Rs. 1
lakh) in Speed Clearing which they may have to incur if such cheque is
collected under collection basis.
Even local cheques will be cleared in 1 2 days
Outward Clearing:
1. Ease in Implementation
2. Reduction in processing costs and Operational Overheads
3. Elimination of logistics attached with handling outstation instruments
4. Improved Fund Management

Process of making demand drafts (As-Is)

Customer fills
form
Checking of form
Demand Draft
printed
Authorized
signatory
All details of DD
noted
Demand Draft
received

Speeding demand draft process

(To-Be)

Customer fills form

Checking of form

Demand Draft printed and Signatory signing done at

same place
Demand Draft
received

E Draft

Pass Book Updating (As-Is)

Customer fills
form
Lines up in the
queue
Application
submitted

Employee checks all the transactions

Printed through manual intervention via Printer

Pass Book Updating (ToBe)

Kiosk and QR code implementation

New Loan account / Savings Account /

ATM card application processing (As-Is)

3 Different counters, 3 different queue

and 3 different processes

New Loan account / Savings Account /

ATM card application processing (To-Be)
One Stop Shopping
One Case Manager For all
process

Case Manager routes customer

application to appropriate
channel
Backend team checks all the
necessary status (e.g. Credit
control officer checks credit
status of customer for loan)
After processing, backend
team sends the resulting
status to Case manager. Case
manager closes the case.

Cash Deposit process transition

through BPR
As Is
Customer fills in a
application form.
Customer waits in a
queue.
Customer gets a
coupon.
Customer again waits
for his/her number.
Again a new queue.
Customer deposits
his/her money.

To - Be
Depositing money
via Self-service
kiosk.

Advantages
No need to line up
twice
No need for
unnecessary waiting
Passbook update at
the same time.

Before and After BPR implementation

Projected Time Saved calculation

Problems of BPR
implementation in Banking