Welcome to My Presentation

On
Overall Operation and
General Banking Activities
of
Rupali Bank Limited
Rupali Sadan Corp. Branch
Dhaka

OBJECTIVE
Broad Objective:
The

broad objective is to find out the

general banking activities of Rupali Bank
Ltd. and also about their services and
working procedures.

Specific
objective:

1.To explore the way how they provide

general banking activities.
2.To identify the products and services.
3.To identify the existing problems of the
stated bank.
4.Giving an overview of Rupali Bank Ltd.

METHODOLOGY
Both primary and secondary sources of data
were used to prepare this report. Primary data
were gathered by observing the activities of
the employees and the customers. For
preparing this report I have gone through
group discussion, interviewed some of the
selected employees. I have also collected
data from annual report of the bank.

The primary data sources

Deskwork during my practical training.

are:

Exposure on different desks of the bank.

Direct communication with the clients.
Official records.
Observation of banking activities.

The secondary data sources

are:

Bank's Annual Report.

Online information.
Relevant books and references.
Newspaper.

Findings of the
Study
1. This branch has insufficient employees to provide
service to their customers.

2. Know Your Customer forms are not fully filled up

often.
3. Shortage of the machinery to do work such as:
Printer, photocopy machine, computer etc.
4. Most of the time the software that is used for
clearing activities of cheques does not work
properly.

5.Most of the time deposit slips and money are not

taken together.
6.Cash officers sometime receive fake or rebuilt
notes carelessnessly.
7.Customers have to pay more money in the case of
TT, MT and DD in comparison to some other
banks.
8.Most of the time advice dont send in time.
9.Clean cash adjustment are not maintained on the
same day.
10.Statements are not sent duly.

RECOMMENDATIO
1.
authority should recruit more employees to
N The
serve the customers.
2. The authority should pay attention in time to fill up
KYC form and check it properly.
3. The authority should provide sufficient machineries
to avoid interrupted environment.
4. The authority must recruit an IT expert to solve the
software related problem when necessary for the
better interest of banks and customers.
5. Cashiers should take money and deposit slip
together so that customers may not create any
problem.

6. Cashiers must be careful, so that customers can not

deposit fake or rebuilt money.
7. Online banking should be introduced immediately so
that customers do not quit coming to this branch
because of taking higher commissions than other
banks.
8. Advice should be sent to the relevant branch in time
to avoid fraud.
9. Clean cash adjustment must be maintained on the
same day in order to find out the fault, mistakes etc.
10. Statements should be sent duly so that controlling
authority can not blame negligence of work.

CONCLUSION
This report has been attempted to explain the
general banking activities of Rupali Bank Ltd.
During the short tenure of my internship with
Rupali Sadan Corp. branch, I have achieved
practical experiences working in different
departments with different assignments. It
brings a great opportunity to come in contact
with the customers, officers and staffs of the
bank. Working with people of various
character and characteristics, I learnt how to
adjust and work with different people in future.
During the three months internship program at
RBL, almost all the desks have been observed
more or less.

Thanking
You