1

Chapte
r

Managers
and
Managem
ent
1-1

Learning Outcomes
Tell who managers are and where they
work.
Define management.
Describe what managers do.
Explain why its important to study
management.
Describe the factors that are
reshaping and redefining management.

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1.1 Tell who managers

are and where they
work.

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Who Are Managers?

Where Do They Work?
Organization
A deliberate arrangement of people
brought together to accomplish a specific
purpose
Common Characteristics of
Organizations
Goals
People
Structure
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How Are Managers

Different from
Nonmanagerial
Employees
Nonmanagerial
Work directly on tasks
Employees?

Not responsible for overseeing others

work
Managers
Direct and oversee the activities of others
May have work duties not related to
overseeing others

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What Titles Do Managers

Have?
Top Managers
Make decisions about the direction of an
organization
Middle Managers
Manage other managers
First-line Managers
Direct nonmanagerial employees
Team Leaders
Manage activities of a work team
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1.2 Define
management.

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What Is Management?
The process of getting things done
effectively and efficiently, with and
through people.
Effectiveness: Doing the right things
Efficiency: Doing things right

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Is the Managers Job

Universal?
1.
2.
3.
4.

Level in the Organization

Size of the Organization
Profit vs. Not-for-profit
National Borders

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Is the Managers Job

Universal?
1. Level in the Organization

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Is the Managers Job

Universal?
2. Size of the Organization

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1.3 Describe what

managers do.

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What Do Managers Do?

3. Ways to Look at What Managers
Do
1. Four Functions Approach
2. Management Roles Approach
3. Skills and Competencies

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Four Functions Approach

Planning
Organizing
Leading
Controlling

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Management Roles
Approach

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Which Approach Takes the

Prize?
Functions

Roles

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What Skills Do Managers

Need?
Conceptual
Skills

Interpersonal
Skills

Technical Skills

Political Skills

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1.4 Explain why its

important to study
management.

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Why Study Management?

We all have a vested interest in

improving how organizations are
managed.

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Why Study Management?

(cont.)
Most people will either manage or be
managed

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1.5 Describe the factors

that are reshaping
and redefining
management.

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Welcome to the New

World of Management!
Changing Workplaces + Changing
Workforce

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Why Are Customers

Important?
Consistent, high-quality customer
service is essential to survival

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Why Is Innovation
Important?
Nothing is more risky than not
innovating.

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Importance of Social
Media
Connecting with customers
&
Managing human resources

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Importance of
Sustainability
Integrating economic, environmental,
and social opportunities into business
strategies

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Managers Matter!

Employee productivity, loyalty, and

engagement hinge on
employee\manager relationship

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