People Management Skills

People Management
Skills
People Skills - Importance
15 %
Personal Strength
People Management Skills
85 %
People Skills
Empower People for Enhanced Performance
Communication
Rapport Building
Influencing
Motivating
Performance
Management
Leadership
Communication
What is Comunication
Process of transmission of
Ideas, Feelings, Messages etc.
from sender to receiver
in such a way that
receiver understands .
Understanding
Formula for Understanding
Expression
Impression
Communication
Sender
Process
Idea
Encode
Transmit
MEDIUM
Receive
Decode
Receiver
Act
Communication Process
Sender
Idea
Encode
Transmit
MEDIUM
??**@
Receiver
Receive
Decode
Act
Communication barriers
Semantic Barriers
Physical barriers
Psychological barriers
Giving Instructions
Understand the
receivers background
Make receiver at ease
Give instructions, not
orders
Be Clear
Be precise (KISS)
Encourage clarification
Ask Feedback
Giving Negative Feedback
Get your emotions under control

Find a private place
Focus on their actions, not on the
person
Be specific
Be timely
Be calm
Reaffirm your faith in the person
Stop talking
Define positive steps
Get over it
Giving Positive Feedback
Do it now
Make it public
Be specific
Make a big deal out of it
Consider the receiver
Do it often
Do it evenly
Be sincere
Rapport Building
What is Rapport?
Natural process of matching and being

in alignment with another.
A sense of mutual understanding and
sympathy
The presence of harmony, trust and
cooperation in relationship
Demonstrating understanding of the
other persons model of the world.
You dont have to like or agree to the
other persons model of the world, but
you have to at least understand it.
Rapport Building
Take a genuine interest

Pick up on the key words in
conversation.
Notice how someone likes to handle
information
Breathe in unison with them.
Look out for the other person's intention
Adopt a similar stance to them in terms
of your body language, gestures, voice
tone and speed.
Respect the other person's time,
energy, money
Talk others language
Influencing
What is Influencing?
a power to affect persons or events

especially power based on prestige etc;
"used her parents' influence to get the
job"
causing something without any direct or

apparent effort
charm: induce into action by using one's

charm; "She charmed him into giving her
all his money
To cause adversaries or others to

behave in a manner favorable to us
What is influenced ?
The other persons
Attitudes
Beliefs
Values
Behavior
Motives
Actions
Examples of Influencing
Salesman selling a product to a

customer
Manager wanting his subordinate to
perform better
Father trying to reason out with his son
to join a particular degree course
Wife trying to influence her husband to
buy her a costly saree
Doctor persuading a patient to stop
smoking
The Process of
For effective influencing:
Influencing
A message should meet the

psychological needs of the other
person
Seek only minor changes in the
audiences attitudes at a time
Establish a common ground with the
other person
Leave your audience feeling satisfied
and competent
For change to endure, people must be
convinced they will be rewarded in
some way
Outcomes of Successful
Persuasion
Target person doing

what is intended
Permanent Change
Attitude
Behaviour
Mutual satisfaction
Tools of Influencing
Negative
Cheating
Threatening / Bullying
Blocking
Self Pity
Twisted Logic
Binding
Tools of Influencing
Positive
Ethos - Credibility
Pathos - Emotions
Logos - Logic
Kairos - Timing
Motivating
Motivating
The Needs Hieraechy

Motivators
Hygine Factors
Motivating Employees
Problems in Motivating
Performance
Management
Performance Management
Goal Setting
Guidance
Mentoring
Counseling
Giving Feedback
Problem solving
Leadership
What is leadership?
Leading people
Influencing people
Commanding people
Guiding people
The
of leadership
Whatmeaning
is leadership?
The process of
influencing people and
providing an
environment for them to
achieve team or
organizational
objectives
Effective leaders can

increase
Subordinates motivation
Satisfaction
Morale
Task performance
Group identification
Types of Leaders
Leader by the position achieved
Leader by personality, charisma
Leader by moral example
Leader by power held
Intellectual leader
Leader because of ability to

accomplish things
Leadership is all about..

The art of getting people to do
what they really dont want to do
and dont feel equipped to do
against a timeline they dont
believe in, with risks that scare
them, to achieve an objective
they believe at the beginning to
be impossible.
Eric Gregory
Leaders vs. Managers

LEADERS:
MANAGERS:
innovate
administrate
focus on people
focus on systems / structures
inspire trust
rely on control
have a long-range view
have a short-range view
ask what and why
ask how and when
have eyes on horizon
have eyes on bottom line
originate
initiate
challenge status quo
accept status quo
do the right thing
do things right
People Management
Attitudes
Integrity
Equity & Fairness
Respect for Others
Empathy
Genuine concern for others

People Management Skills

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People Management

People Skills - Importance