Professional Documents
Culture Documents
and Globalization
Presented by Group 3
Globalization
Everywhere?
Standardized at the World level?
Totality of something?
It is about managing differences
Strategic objectives- efficiency, risk &
learning.
Strategic tools- exploiting differences,
economies of scale and scope.
Strike the right balance between
economies of scale and responsiveness
to local conditions.
AAA Framework
Adaptationseeks to boost revenues and market
share by maximizing a firms local relevance.
Aggregationattempts to deliver economies of scale
by creating regional or sometimes global operations.
Arbitrageis the exploitation of differences between
national or regional markets.
CAGE Framework
Cultural Distance
Administrative Distance
Geographic Distance
Economic Distance
P.I.T.C.H
Where it
What it is?
What it
Companys
is?
does?
Performanc
Every nation constitute a specific context or environment
e
Challenges for Global Manager: To recognise such national
context specificity
What it would result:
Help global managers understand which elements of
organisation & strategy of their company are :
Local peculiar to national context
Strictly Local valuable only in the local national context
P
Local physical environment
Geography or Nature
??????????
Island or vast continental space?
Near the sea or inland?
In the North or in the South?
With minerals or with oil?
Cold or Warm?
Focus
Relative presence of natural resources
Importance of certain needs and preferences in its
population
India
Natural Resources
Huge oil reserves are located in the Mumbai
High, upper Assam, Cambay, the KrishnaGodavari and Cauvery basins.
India possesses about seventeen trillion cubic
feet ofnatural gasin Andhra Pradesh, Gujarat
and Orissa.
Uranium is mined in Andhra Pradesh.
India is the world's biggest producer of mica
blocks.
India is the third-largest coal producer in the
world and ranks fourth in the production
ofiron ore.
Geography
India lies largely on theIndian Plate, the
northern portion of theIndo-Australian Plate,
whosecontinental crustforms theIndian
subcontinent.India can be divided into
fivephysiographic regions. They are
The Northern Mountains
Indo Gangetic Plains
I
Institutional context
Set of local institutions
??????
Government or the political system
Government: Federal
Local laws
republic, Constitutional
Judicial system
republic, Parliamentary
system
Education & Training
Judicial System:
Financial markets
Independent Judiciary
Local Laws: Municipality,
Panchayati Raj
Source of Information
Political scientists, lawyers & Economists
T
Local technological environment
?????
What the locals do?
How they do?
The proficiency with which they do?
Focus
Local craftsmanship + Technological Knowledge
Designing + Making + Services
C
Cultural context
Local or National culture
?????
As members of a nation
-what we pay attention to?
-what things mean?
-what actions to take in various situations?
-how to react emotionally to what is going on?
National culture has direct effect on organisation &
management itself
Culture is mostly invisible & it can only be inferred
Sources of information:
Anthropologists
H
Historical context or
simply history
Except recent history
-neither can we
experience nor can see it
!!
-can only hear or read
about it
Has a significant impact
on C
Also shapes T & I
Ancient India
Vedic Period
Mauryan Period
Aryabhatta
Ramayana, Mahabharata
Medieval India
Delhi Sultanate
Guru Nanak
Mughal India
Architecture
Modern India
Company Rule
Zamindari System
Mangal Pandey, 1857
British Indian Empire
Hindu Reforms
Independence Struggle
Mahatma Gandhi
Metaphors
National languages are
different everywhere so
much so that we find
ourselves lost in translation
Dysfunctional in
international communication
Highly local & context
specific; Result: Confused
foreigner !!
Examples:
The world is flat
REGULATION
S
DIFFEREN
T NATIONS
DIFFEREN
T
INSTITUTI
ONS
DIFFEREN
T
BUSINESS
SYSTEMS
CAPI
TALI
SM
COM
PETI
TIO
N
COMPAN
Y
OWNERS
HIP
MARKE
TS
ECO
NO
MIE
S
Latin
America,
South
Korea,
China,
India
Western &
Northern
Europe,
Japan
CRONY
CAPITALI
SM
STATE
China
United
States
SOCIAL
MARKET
MERCANTIL
ISM
Trust
Corporatio
n
Busin
ess
Entity
Non Profit
Corporatio
n
LLP
Limited
Partnershi
p
LLC
Brazil
A company such as AmBev, created in 2000 by an authorized
merger that led to an impressive position of market dominance
Unfair and unacceptable by most other national standards.
United States
GE was a authorized by Washington to acquire Honeywell
Blocked by Brussels
1. U.S.A.
2. Switzerland
3. Hong Kong
4. Sweden
5. Singapore
6. Norway
7. Canada
8. UAE
9. Germany
10. Qatar
21. China
40. India
Dependent on exports to the U.S. and Europe; so when theres a slowdown in Europe, that
affects exports
Culture
Impacts company strategy,
organization and management.
Management is a coordinated efforts of
different people.
Cultural factors- power distance,
uncertainty avoidance, individualism
etc.
Power distance
Countries having low PD, lower number of
hierarchical levels. Ex: IKEA has a flat
organizational structure.
Individualism
the degree of interdependence a society
maintains among its members.
Uncertainty avoidance
the extent to which the members of a
culture feel threatened by ambiguous or
unknown situations and have created
beliefs and institutions that try to avoid
these.
Masculinity
how we measure success.
Pragmatism
how every society has to maintain some
links with its own past while dealing with
the challenges of the present and future.
Indulgence
the extent to which people try to
controltheir desires and impulses.
Different Nations,
Different Customers
Differences across nations are visible in the
qualities of local demand. Local tastes and
preferences are shaped by local geography,
culture and history
The perceived and actual value of a product, good
or service in different countries is different
For example Japanese cars were not smaller
because of some grand vision but rather because
space is one of the scarcest resource in Japan.
Different Nations,
Different Customers
The local pitch effects customer, clients,
prescribers consumers and users in other relevant
ways. Two are worth noting: exigency and leaduse
Not all customers are equally demanding. It is not
cultural beliefs and values that shape but it is also
institutional practices and their effectiveness such
as local warranty regulations or consumer rights
activism
Such cultural and Institutional differences create
different expectations about the quality of goods
and level of services
Different Nations,
Different Customers
There is a detrimental difference between North
and South of the world in the level of customer
exigency, more so than technology gaps
Companies in South are often poorer in quality
and higher in relative price simply because local
customers do not demand too much or claiming
for better value is simply ineffective
Different Nations,
Different Customers
Customers across borders are not just different in
expectations and preferences on product features
and functionalities but also in their expectations
on product quality, delivery terms, pre- and after
sales service
Lead Users are the ones who tend to have today
the needs that the rest of the market has
tomorrow. They are the early adopters of a new
product for example Infosys adopted the
technology of 2014 I.e. Internet of Things much
earlier than other major players
Different Nations,
Different Customers
Italian men are lead(and demanding) users of
high-fashion. Until 60s British men are leading
the world of high fashion for men. London was the
symbol of British industry leadership in mens
clothes
Lead users of PC chips were American for long.
Companies such as IBM, HP, Compaq or dell were
the forefront of innovation in PCs and were
challenged by Intel with x86 chips
Buyers Persona
Different Nations,
Different Customers
History and Culture are good points to start the
predictions when the attributes of a Countrys
PITCH will produce demanding or advanced users
of particular product class
Japanese Women Were demanding users of
Cosmetics long ago
French Women- Advanced and knowledgeable
consumers of perfumes
Brazilian- Very demanding consumers when it
comes to entertainment ( TV soap opera)
Thank you