Professional Documents
Culture Documents
Behavior, 9/E
Schermerhorn, Hunt, and
Osborn
Prepared by
Michael K. McCuddy
Valparaiso University
John Wiley & Sons, Inc.
organization?
How are power, obedience, and formal
Influence.
Expressed by others behavioral response to
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Coercive power.
The extent to which a manager can deny desired
Process power.
The control over methods of production and analysis
Representative power.
The formal right conferred by the firm to speak for a
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sources.
Types of personal power.
Expert power.
Rational persuasion.
Referent power.
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Rational persuasion.
The ability to control another persons behavior by
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to evaluate.
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recognition.
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relational influence.
Reason.
Friendliness.
Coalition.
Bargaining.
Assertiveness.
Higher authority.
Sanctions.
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carrying it out.
Must believe that it is consistent with the
organizations purpose.
Must believe that it is consistent with his or
her personal interests.
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Zone of indifference.
In exchange for certain inducements,
subordinates recognize the authority of the
organization and its managers to direct their
behavior in certain ways.
A zone of indifference is the range of
authoritative requests to which a subordinate
is willing to respond without subjecting the
directives to critical evaluation or judgment.
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things happen.
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important questions:
Can empowered individuals give rewards and
formal authority?
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of exercising influence.
Special support may be needed for individuals
to become comfortable.
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politics.
nonsanctioned means.
Organizational politics is defined as the
management of influence to obtain ends not
sanctioned by the organization or to obtain
sanctioned ends through nonsanctioned
influence means.
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politics.
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intergroup relationships.
Workflow linkages.
Service linkages.
Advisory linkages.
Auditing linkages.
Approval linkages.
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large organizations.
Defending turf results when:
Managers seek to increase their power by expanding the jobs
groups.
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returns.
Managers are self-interested and must be
controlled.
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board of directors.
Stockholders with a large stake in the firm
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others.
increases as:
Needed resources become more scarce.
Outsiders have more control over needed resources.
There are fewer substitutes for a particular type of
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governance.
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