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Management
TWELFTH EDITION
GARY DESSLER
BIJU VARKKEY
Part 2 | Recruitment and Placement
Chapter 7
Interviewing Candidates
72
Interview
Structure
Interview
Content
Interview
Administration
73
Types of Interviews
Selection Interview
Types of
Interviews
Appraisal Interview
Exit Interview
74
Interview Formats
Interview
Formats
Unstructured
or
Nondirective
Interview
Structured
or
Directive
Interview
75
FIGURE 71
Officer
Programs
Applicant
Interview
Form
76
FIGURE 71
Officer
Programs
Applicant
Interview
Form
(continued)
77
Interview Content
Types of
Questions
Situational
Interview
Behavioral
Interview
Job-Related
Interview
Stress
Interview
78
Web-Assisted
Interviews
Computerized
Interviews
Ways in Which
Interviews Can
Be Conducted
Panel
Interview
Mass
Interview
79
Nonverbal Behavior
and Impression
Management
First Impressions
(Snap Judgments)
Interviewers
Misunderstanding
of the Job
Candidate-Order
(Contrast) Error and
Pressure to Hire
Factors
Affecting
Interviews
Applicants Personal
Characteristics
Interviewer
Behavior
710
711
Establish Rapport
Ask Questions
712
Effective Interviews
Structure the Interview:
1. Use job knowledge, situational or behavioral questions, and
answers.
6. Use multiple interviewers or panel interviews.
7. If possible, use a standardized interview form.
8. Take control of the interview.
9. Take brief, unobtrusive notes during the interview.
10. Close the interview positively and review it soon.
713
FIGURE 72
Situational Questions
1. Suppose a co-worker was not following standard work procedures. The co-worker was more
experienced than you and claimed the new procedure was better. Would you use the new
procedure?
2. Suppose you were giving a sales presentation and a difficult technical question arose that
you could not answer. What would you do?
Background Questions
5. What work experiences, training, or other qualifications do you have for working in a
teamwork environment?
6. What experience have you had with direct point-of-purchase sales?
714
FIGURE 73
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Source: Reprinted from www.HR.BLR.com with permission of the publisher Business and
Legal Reports, Inc. 141 Mill Rock Road East, Old Saybrook, CT 2004.
715
FIGURE 74
Interview
Evaluation
Form
716
FIGURE 75
717
FIGURE 7A1
Structured
Interview Guide
718
FIGURE 7A1
Structured
Interview Guide
(continued)
719
FIGURE 7A1
Structured
Interview Guide
(continued)
720
KEY TERMS
unstructured or nondirective interview
structured or directive interview
situational interview
behavioral interview
job-related interview
stress interview
unstructured sequential interview
structured sequential interview
panel interview
mass interview
candidate-order error
Copyright 2011 Dorling Kindersley (India) Pvt. Ltd
Authorized adaptation from the United States edition of Human
Resource Management, 12/e
721