Acknowledging Orders

After an order is received from the purchaser (buyer),

the seller will full fill the order as soon as possible.
In fulfilling an order, anything can happen, for instance:

The goods/products which are ordered are unavailable

or exhausted 9sold out), then the goods should be
ordered from the factory first.

The customer requested a special term, for instance

the flexibility in payment, the adjustment of the date of
delivery or maybe some difficulties in delivering the
order.

New customer. The seller needs to examine the

credibility of new customer. For this, usually the seller
needs reference from the third party, for example one
of the buyers customer or maybe from the bank where
the buyer becomes its customer.

If the seller hasnt known the buyer well, of

course the seller wont believe that the goods/the products
which are sent will be paid by the buyer as it is hoped.
However, the sellers dont want to lose the chance to sell
their products. So that the seller will send a pro-forma
invoice to the buyer before the goods are sent.
After purchase division feel sure that the order can be
fulfilled in accordance with the amount asked, then they will
inform the buyer. However, the delivery cannot be done
since the goods must be paid first, in accordance with the
company policy that rejected payment in credit.

By receiving this acknowledging letter, then

the buyer will do the payment as soon as
possible, so that the goods can be received
on time.
A. Opening Paragraph
- We thank your order of .(date) and will dispatch
the goods by . (transportation)
- We are pleased to acknowledge your order of
.(date) and will dispatch the goods by .
- We acknowledge with thank your order No..of
.(date and enclose our pro-forma invoice no ....
- We are pleased to let you know that the good included in
your order no .of .)date) will be dispatched today by

B. Closing Paragraph
- We have been very happy to serve you and lock
forward to receiving your further order.
- We hope we may have further orders from you
- We are pleased to let you know that the goods will
be dispatched today
- We hope the goods will reach you safely
- We feel sure that you will find these goods
satisfactory and perfectly suited to your needs.
- We look forward to receiving further orders from
you in future.

INTERNATIONAL CORPORATION LTD

Jln. Rafflesia no. 23
Jakarta
Your ref: AM/L/2B
Our ref: WP/DC/22C
30th November,2006
Mr. Allan P. Martadinata
Sales Manager
Indonesian Modern Office Equipment ltd.
Jln. Samudra Raya No. 35B
Bandung 23001
Dear Mr. Martadinata,
Subject: Purchase Order No. 365T
We are pleased to acknowledge your order of 26 th November for:
100 units Silver reed
Catalogue No. 254
150 units Canon
Catalogue No. 126
50 units IBM
Catalogue No. 232
100 units Remington
Catalogue No. 305
We enclose our pro-forma invoice as requested in your letter. The goods will be despatched by training on receipt of your bankers transfer.
Your Sincerely,
William C. Parker
Marketing Manager
Enc.1