ADCS

Chapter 1
Information Management
Chapter Objectives:

Information and decision making

To understand the types of

information and their use for
decision making and control
processes

Information systems

To know the categories of

information systems and the
challenges facing information
systems in business activities

CS219/1098/V3

Lesson 1 - 1

ADCS

Chapter 1
Information Management
Chapter Objectives:

Management activities

To understand the activities in

managing information systems

Business and information

systems

To understand the relationship

between business and
information systems, how to
perform enterprise analysis and
identifying critical success factors

CS219/1098/V3

Lesson 1 - 2

ADCS

Information and Decision

Making

Characteristics of Information

Time frame

Expectation

Source

Scope

Frequency

Organisation

CS219/1098/V3

Lesson 1 - 3

ADCS

And the link to the types of controls

Operational control

Managerial control

Strategic planning

CS219/1098/V3

Lesson 1 - 4

ADCS

Types of decisions and

controls

Strategic decision

Management control

Knowledge-level decision

Operational control

Unstructured decisions

Structured decisions

Semistructured decisions

CS219/1098/V3

Lesson 1 - 5

ADCS

Information Systems

What is an information system?

Information systems

Manual information systems

Computer-based information
systems

Information systems from a

business perspective

CS219/1098/V3

Lesson 1 - 6

ADCS

Categories of IS

Types described in SA205

Transaction processing systems

Management information
systems

Executive information systems

Decision support system

Expert systems

CS219/1098/V3

Lesson 1 - 7

ADCS

Alternative classifications (by

the management levels)

Operational level systems

Information systems that
monitor the elementary
activities and transactions of
the organisation

Knowledge level systems

Information systems that
support knowledge and data
workers in an organisation

CS219/1098/V3

Lesson 1 - 8

ADCS

Management level systems

Information systems that
support monitoring,
controlling, decision making
and administrative activities of
middle managers

Strategic level systems

Information systems that
support the long-range
activities of senior
management

CS219/1098/V3

Lesson 1 - 9

ADCS

Challenges Faced By IS

The Strategic Business

Challenge

The Globalisation Challenge

How can business use

information technology to design
organisations that are
competitive and effective?

How can the firm understand the

business and system
requirements of a global
economic environment?

The Information Architecture

Challenge

How can organisations develop

an information structure that
supports their business goals?

CS219/1098/V3

Lesson 1 - 10

ADCS

The IS Investment Challenge

How can the organisation

determine the business value of
information systems?

The Responsibility and Control

Challenge

How can organisations design

systems that people can control
and understand, and yet ensure
that it is used in an ethical and
socially responsible manner?

CS219/1098/V3

Lesson 1 - 11

ADCS

Management Activities

Supervision and project

management

Planning

Security management

Personnel management

Financial management

CS219/1098/V3

Lesson 1 - 12

ADCS

Business and Information

Systems

Linking to the business plan

Deciding what to build

Developing an information
system plan

CS219/1098/V3

Lesson 1 - 13

ADCS

Establishing Organisational
Information Requirements

Enterprise analysis

What it is

How its done

Strengths

Weaknesses

Critical success factors (CSF)

What it is

How its done

Strengths

Weaknesses

CS219/1098/V3

Lesson 1 - 14