IP-Telephony ... Yes, please!

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
2

The time is ready!

Requirements available

high DSL availability piecewise highly attractive!

local networks mostly using 100 Mbps
QoS generally supported by IP-Infrastructure
Power over LAN is available or ready to use

Networking-Giant pushing IP-Telephony into the market

even non IT-specialists are becoming familiar with IP-Telephony
IP-Telephony is considered technically mature

Even traditional PBX manufacturers feel the power and offer VoIP or IPTelephony solutions.
IP-Telephony: even weak market, strong growth rates
3

The time is right!

CeBIT topic 2000:
Farewell for
conventional PBX

technology
Hype

international calls
free of charge

bandwidth

MS NetMeeting
VocalTec
iPhone

crash
bandwidth problems emerging markets

Internet/IPTelephony

emerging
markets

today
4

Good reasons for IP-Telephony

Price (TCO)
Rapid implementation
User friendly
Expandable

Only one type of wiring!

Highly attractive for the set-up
of new sites
Substantially smaller system
and no need for patch panels
Add, Move and Changes no
change of configuration in case
of relocation

Administration
Administration from wherever
an IP connection is available.
Clear responsibility only one
person responsible for voice
and data.
Administration can be
provided internally or by an
external service provider.
In general very short
response times.

Immediate Savings
Only ONE network
Maintenance, cabling, support, administration,
adds / moves / changes within minutes.
Native IP solution, no additional ISDN board or
CSTA module needed.

Implementation step-by-step
soft migration to the new platform
no service interruption
reduced risk
experiences exchange of among the users

Space requirements
Little space needed, no patch panels, high flexibility

Reduced software cost

Central PBX software (CTI, UMS, ...) can be used everywhere
8

Immediate Savings
Reduced calling cost
Phone number portability, roaming within the entire campus,
SOHO & branch office solution available
Outbound call management
Unified messaging
Telephone conferences

Small branch offices

Centralised call management
Savings on ISDN-connections
Internal call free of charge
Redundancy PBX at the central site

Reporting, billing, cost management

Enterprise wide phone cost reporting
Enterprise wide cost management
Forecasts of related costs
9

Long-term benefits
Productivity increase through

User applications
Telephony service features
Unified Messaging
Computer-Telephony-Integration
Personal Assistant
IT-Administration
Web access to the Telephone

Non-financial

Customer satisfaction
Staff fluctuation
Geographical flexibility
Competitor-positioning
Fast application development
Convergency applications hard to quantify
10

Maintenance contracts
History of maintenance contracts:
1.

analogue: cleaning and lubrication of

2.

ISDN: Software maintenance and

3.

VoIP: network administration for voice

the two-motion selectors contacts

updates

and data

11

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
12

The company

Founded 1997
since 2001 joint-stock company
self-financed no external capital
all shareholders are forming the
companys management
Locations:
Sindelfingen: headquarters, development,
sales, marketing
Berlin: development, sales
Hannover: training, support
Sweden / Italy: Sales
13

The manufacturer innovaphone ...

for more than 7 years on the market

has an ISDN expertise for more than 18 years
knows customer requirements --- more than 10.000
installations
a pure VoIP company pure VoIP designed products
no legacy technology available, such as classical voice
modules, etc.
unique product design, which is providing highest
flexibility
innovaphone stands for standard conformity within the
entire product portfolio
14

Business model
innovaphone consequently focuses on the development
and utilization of VoIP technologies
Gateway

Gatekeeper

IP-

IPAdapter

Phone

IPPBX

IP
DECT

VoiceMail

CTI /
UMS

(Fax)

Know-how

The existing product family only marks the start of

the know-how utilization
15

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
16

Overview: PBX systems

PBX

legacy

Special know-how
for maintenance
and support
Generally from a
different service
provider

hybrid

Increased knowhow needed

No trouble among
service providers.
Not economical!

VoIP

Extended knowhow of the existing

Administrator.
Clear responsibility
Solution from a
single service
provider
17

overview: IP-Telephony
IP-Telephony

PC based

Network based

stable as a PC
and PC-OS
risk for virus
infections

Cisco Call Mgr.

Swyx

PBX

more specific:
on one
network comp.
stable

Call Mgr.
Express

dedicated

hybridSolution
classical
components
needed

Avaya
Alcatel

Focused just
on the job
stable
dedicated
device

innovaphone
18

Classification
PBX-based

Server-based

innovaphone
dedicated System

ISDN

ISDN
GK

GW

ISDN
GW

GW+GK
LAN

Upn

System Phones

LAN

System Phones via IP

+ excellent stability
+ lots of features
+ fully accepted by users
+ manageable service
Mostly proprietary
Limited scalability because_
- mixed solution
- limited applications development

IP-Phone

+ fully scalable via IP

+ pure IP-Solution
+ open for applications development
complex service problems
vulnerable for Hacks and Viruses
dependent on OS-Versions
Servers and OSs can be additional
malfunction sources
- PBX features only (at present)
-

LAN

IP-Phone

+ excellent stability
+ fully accepted by users
+ full scalability via IP
+ pure IP-solution
+ open for applications development
+ Hack and Virus resistant
+ minimum service effort
- less than 2.000 PBX features (at
present) Ethernet environment

Decision criteria: IP-Telephony

Standardised interfaces and protocols secure own
financial investment.
Ease of scalability.
For a high degree of availability watch out for the
basis of System.
Single responsibility for voice and data
Verify eventually upcoming requirements:
e.g. for redundancy, SOHO- connections and service
features.

Comparison VoIP-Protocols

Signalisation is realised with two competing methods::

H.323 by the ITU
SIP by the IETF
What are the essential differences?

21

Comparison VoIP-Protocols
H.323
Standardised by International Telecommunication Union
Umbrella-Standard: contains plenty of sub standards for
specific jobs, such as:
H.225 signalling,
H.235 security,
H.450 service features, ...

Specification is:

accurate: resulting in high compatibility

comprehensive: designed for various scenarios
stable: many parts already tested in ISDN solutions
complex: ASN.1 - not text based
22

Comparison VoIP-Protocols
H.450

H.450.1
H.450.2
H.450.3
H.450.4
H.450.5
H.450.6
H.450.7
H.450.8
H.450.9
H.450.10
H.450.11
H.450.12

General
Call Transfer
Call Diversion
Call Hold
Call Pick-up
Call Waiting
Message Waiting Indication
Name Identification
Call Completion Busy Subscriber
Call Offer
Call Intrusion
Common Information Additional Network Services
23

Comparison VoIP-Protocols
H.450 already today containing more service features than
a typical ISDN connection.
H.450 includes PBX service features, which have to be implemented
on a proprietary basis for a legacy PBX.
-> Secure investment
Service features of a PBX, such as:
waiting loop, secretary-function, switch centre,
LDAP-database connections, on-hold music
Voice mail, CTI and UMS

are being realised on additional standards, using H.450 as basis.

A modern IP based PBX offers as many service features as a ISDN-PBX,

but without having the need for any proprietary enhancements.
24

Service features H.323

Example:
Basic features, Call Completion Busy Subscriber, conference,
announcement, partner functions, waiting loop with individual
messages, waiting music, access control
Phone book via LDAP, phone number identification, different ringing
tones, multiple registrations

HTML configuration, update server, Roll-out-Tool, CAPI, TAPI, XML

Location concept, redundancy, SOHO-connections, ...

H.323 makes sense for professional PBXs. This is where

compatibility and stability combined with a high requirement
for service features.

25

But what means ... ?

26

Comparison VoIP-Protocols
SIP

Session Initiation Protocol

Standardised by Internet Engineering Task Force
Current RFC 3261, which now makes RFC 2534 obsolete
More than 40 additional RFCs are defining SIP daily new
are added.
Some functions are solved in different RFC s n
different ways.
Text based, developed out of HTTP
The Specification is simple to implement
27

Comparison VoIP-Protocols
SIP
Relatively simple solutions can be implemented fast
Functionality of a PBX is too complex for being
controlled with text based messages.
Large text blocks will be segmented and spend
bandwidth without need.
RFC 3485 suggests to compress text based controls, no
difference to ASN.1 compression according H.323
which makes the controls unreadable and the SIPs
big advantage is gone!

28

Comparison VoIP-Protocols
SIPs field of application:
VoIP for Internet Service Provider
As of today usage makes sense only for private users
Emergency call (USA 911) and call-tracing not possible
DSL-connections without telephone contract not possible

Peer-to-Peer connections such as

Messaging Systems
SIMPLE SIP for Instant Messaging

User dont need to be online permanently

Extension for Presence

Missing service features for professional PBXs

29

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
30

Overview
Gateways
Trunking
Phone

PBX
Adapter
Interfaces

Software
Application

Standards used
Internet:
TCP, UDP, DHCP, TFTP, ICMP, SNTP, LDAP, PPP, PPoE, PPTP, MPPE, NAT

Configuration/ Monitoring:
HTTP, Java, SNMP

ISDN Signalling:
ETSI DSS1, Q.SIG

Voice over IP:

H.323, H.225, H.245, RTP, RTCP, RAS, H.450, T.38, H.235

Quality of Service:
TOS, Diffserv, IEEE 802.1p / 802.1q

Power over Ethernet:

IEEE 802.3af

Voice coding:
Voice Activity Detection, (VAD) and Comfort Noise Generation (CNG),
dynamic Jitter Buffer, G.711 A-law, G.711 -law, G.723, (5.3 and 6.3
kbps), G.729A

Echo compensation:
G.168

Overview
Gateways
Trunking
Phone

PBX
Adapter
Interface

Software
Application

VoIP Gateways - overview

IP 800:
4 x ISDN BRI
2 x 10/100 Base TX auto-negotiated
H.323 compatible

IP 3000:
1 x ISDN PRI
10/100 Base TX auto-negotiated
H.323 compatible

IP 3000DD:

Double Density
2 x ISDN PRI
10/100 Base TX auto-negotiated
H.323 compatible

VoIP Gateway IP 800

4 x ISDN BRI-connection; option for 3x, 2x, 1x or 0x ISDN

2 x Ethernet 10/100-BASE-TX auto-negotiated
Compact Flash
Router functions (PPP, PPPoE)
DSL and VPN support (PPPoE / PPTP)
mountable in 19 rack (2 devices are forming one rack unit)
platform for innovaphone PBX with up to 200 users
35

VoIP Gateway IP 3000

2 x ISDN PRI connection (E-1, T1) in TE-mode and NT-mode

1 x additional BRI connection (BRI) in TE-mode
1 x Ethernet 10/100-BASE-TX auto-negotiated
Router functions (PPP, PPPoE)
mountable in 19 rack (one rack unit)
platform for innovaphone PBX with up to 1000 users
36

VoIP Gateway IP 3000DD

Two IP 3000 combined in one single devise

4 x ISDN PRI connections (E-1, T1) in TE-mode and NT-mode

2 x additional BRI connection in TE-mode
2 x Ethernet 10/100-BASE-TX auto-negotiated
Router functions (PPP, PPPoE)
mountable in 19 rack (one rack unit)
platform for innovaphone PBX with up to 2000 users
37

VoIP Gateways in general

All Gateways are characterised through its high stability:

Resistant steel housing

Moving parts such as fan or hard disks strictly omitted

A specially for VoIP designed operating system reduces the risk of

instabilities caused through 3rd vender software

38

Overview
Gateways
Trunking
Phone

PBX
Adapter
Interfaces

Software
Application

TK-Anlage innovaphone PBX

PBX software
Based on the hardware
platform of the VoIP
gateways
100% H.323 compatible,
incl. Supplementary
Services according H.450
and security accord. H.235

40

TK-Anlage innovaphone PBX

Interconnectivity of different telephony systems on different locations

(location concept)
Connecting PBX
High system stability through redundant systems and automatic failover

LDAP access through compatible address directories

Several intelligent waiting loops configurable

Access through standardized Interfaces like Microsoft TAPI, VoIP-CAPI and

XML (SOAP-API)

Access authorization for switch-board, international calls and special

area codes configurable
41

USB Phone IP 10

USB Specification 1.1

Power over USB
Numeric keyboard, redial button,
disconnect und R-button for hold,
retrieve and transfer
Absolutely easy to use !

42

IP Phone IP 100

Multi functional and high end telephone

internal 2 port Ethernet switch
Inline power over LAN according 802.3af
or external power supply
Phone book: locale, central
and over LDAP server
Numeric keyboard, redial button, 4 short
dial keys, disconnect und R-button for
hold, retrieve and transfer, caller lists,
Multiple ringing tones
Hands-free function
Multi lingual menu
...

43

IP Phone IP 200

Multi functional and comfortable high end

telephone
internal 2 port Ethernet switch
Inline power over LAN according 802.3af
or external power supply
Phone book: locale, central
and over LDAP server
Numeric and alphanumeric keyboard,
redial button, disconnect und R-button for
hold, retrieve and transfer, caller lists,
Multiple ringing tones
Hands-free function
Multi lingual menu
...
44

New Product IP250 coming Q2 2005

Multi functional and comfortable

high end telephone
internal 2 port Ethernet switch
Inline power over LAN according 802.3af
or external power supply
USB interface for extension modules
Phone book: locale, central
and over LDAP server
Numeric and alphanumeric keyboard,
redial button, disconnect und R-button for
hold, retrieve and transfer, caller lists,
Multiple ringing tones
Hands-free function
Multi lingual menu
...
45

IP Adapter IP 21

2 channel VoIP Terminal Adapter

2 x a/b analogue interfaces
Fax over IP (T.38)
Door entry system function
Music on hold (e.g. connection for CD
player)
Operation with internal and external
gatekeepers
Available in single or dual-channel
versions

46

Mini PBX IP 202

The PBX IP 202 consists out

of:
an IP phone,
a VoIP Gateway
with an ISDN BRI,
a 2 port Ethernet switch,
and the innovaphone PBX
all in one!

Especially designed for the connection of SOHOs to a

remote PBX.
47

IP-DECT System IP 1500

Consisting out of Gateway, radio-base station and repeater, as

well as handsets (IP 50)
Up to 30 connections simultaneously to the IP network
8 base stations (with extension module up to 16 stations)
a base station supports 4 simultaneous calls
48

IP-DECT System IP 600

Gateway and radio base station in one unit

Supports up to 12 terminals
Up to 6 connections simultaneously to the IP network
Repeater to cover and integrate remote locations

49

Overview
Gateways
Trunking
Phone

PBX
Adapter
Interface

Software
Application

Interfaces

Interfaces and Protocols

PBX-API
TAPI
CAPI
CDR
LDAP
SNMP
H.323

XML / SOAP-Interface
Microsoft Telephony API
ISDN Interface over VoIP
Call Detail Records
Database access
connection for Management software
Protocol for compatible Products

51

Software interface VoIP-CAPI

CAPI (Common ISDN API) is an ISDN interface

Allows to beneficially use the vast amount of available ISDN-CAPI
applications over VoIP !
Highly suitable for UMS, ACD and IVR solutions
Features:
CAPI 2.0 for Windows
Supporting voice, Fax (T.38) and data
Supplementary Services
DTMF
Fax up to 14,4 kbps, MH, MR, MMR, Polling & Fax on Demand
up to 240 channels !

52

innovaphone PBX Operator console

Active Calls
being Processed

Busy-field
showing the
user activity

Call Waiting
List

53

innovaphone SoftPhone

54

Voice-Mail-Solution innovaphone mrs

Powerful Voice Mail Solution for innovaphone PBX
based on H.323
Simple and fast to install
using Easy Setup
Leaving and retrieving
voice messages
Administration of personal
voice mail settings via an
internet browser
Create up to 9 personal
announcements
Forward voice messages as mail
Secure telephone access via PIN

Enterprise billing solution SAMwin

billing solution for innovaphone PBX
report generator and
management tool.
Various, configurable
billing reports inside and
via HTML
Charge logging via
innovaphone PBX CDR

56

Unified-Messaging-Solution
IXI-UMS Unified Messaging

-Handle all messages with one single E-Mail application

Mail

57

Computer Telephony Integration (CTI)

innovaphone IXI CTI

Pick Up: Simply press the

button to pick-up the call of
colleague.
The buttons colour indicates
the status of the respective
line.
58

Easy administration

59

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
60

Solution - Trunking
ISDN
Trunk Line

ISDN
Trunk Line
PBX

IP 3000

Internet

PBX

IP 800
IP 800
PBX

ISDN
Trunk Line

61

Solution PBX expansion

ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
PBX
IP 200

IP 200

LAN

IP 200

62

Solution - Soft migration

ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
Voice Mail Server
LDAP address data,
HTTP Announcements

IP 200

PBX

IP 200

IP 200

LAN

IP 21

analoge FAX maschine

63

Solution - Soft migration

ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
Voice Mail Server
LDAP address data,
HTTP Announcements

IP 200

IP 200

IP 200

LAN

IP 21

analoge FAX maschine

64

Solution - Soft migration

Instead of changing the complete PBX, the existing PBX can be step by
step extended with VoIP equipment up to the total replacement of the
new technology.
No change is necessary on the existing configuration of the legacy PBX,
by inserting the VoIP gateways into the already installed ISDN trunk
line.
Small investments at the begin and limited risk during first tests.
Staff can be educated step by step.

65

Redundant Systems
ISDN
Trunk Line
IP 3000
Active PBX

IP 200

IP 3000
Standby PBX
IP 200

IP 200

Fax

LAN

IP 21

ISDN trunk bypassed to the

second Gateway
Standby PBX automatically logs
on to the active PBX - but
doesnt accept any registrations
as long as the active PBX is
available.
All user data will be replicated
continuously.
As soon as the active PBX fails,
the standby PBX takes over all
registrations.

66

Redundant Systems
ISDN
Trunk Line
IP 3000
Active PBX

IP 200

Standby PBX
for IP 800

IP 3000
Standby PBX
IP 200

Internet

Router
IP 800

IP 200

Active PBX

ISDN
Trunk Line
LAN

Fax

LAN

IP 21

IP 200

IP 200

IP 200

Solution - Branch office

ISDN
Trunk Line

ISDN
Trunk Line

IP 800
IP 200
innovaphone PBX
IP 202

IP 200

Router

IP 200

Internet

IP 200
IP 200

LAN

Voice Mail Server

Fax

LAN

IP 21

Solution - Branch office

No PC necessary at the branch office
Services stay ready, as well if Internet connection fails
Trunk lines of the head office can be used, in case local trunk
lines are busy.
All services of the head office can be used transparently, such
as:
Administration
Voice Mail Server, Billing
Central address data base

Solution - SOHO
ISDN
Trunk Line

1.
2.
3.

DSL logon via PPPoE

VPN to office using PPTP
H.323 registration at PBX

IP 800
DSL

IP 200
innovaphone PBX

IP 200

Router
IP 200

Internet

DSL

IP 200

IP 200

IP 200

LAN

IP 21

Analoges Fax-Gert

70

Solution - SOHO
User remains reachable through company extension
Call number transfer takes place through company main number
Internal calls will be done costfree
All external calls including calls done through home office will be done
throug the comapnies billing contracts

Home office workers can use all company call services like conferencing,
groupcalls
Separate gateway solutions are not neccessary for home office.
Separate Dial-ups are not neccessary

User has direct access to company data via PC or IP-Phone

71

Location concept
ISDN trunk
Tokyo

ISDN trunk
Paris

Prefix 801

Prefix 802

Tokyo

Paris

Internet

Ext. 70

Ext. 61

...

Ext. 20

Stuttgart
Prefix 800

ISDN trunk
Stuttgart

Ext. 71

...

Ext. 59

...

...

VPN

Ext. 60

Location concept
Central Administration
Numbering plan common or separate per location being
selected by prefix.
Locations remain functional, even is the underlying IP
connection fails.
Multi registration on different innovaphone PBX
Grouping on top of multi registration (e.g. depart. calls)
Least Cost Routing - via Prefix into a different city
network (z.B. 802 0 into Tokyo net)
Central side can be used a redundant Standby System
for another location.

Multi registration

User can be registered on various terminals simultaneously

is reachable with own number at all terminals
is using the phone as from the own terminal
configurable feature as well for the number of
registrations
Various user can be registered on a single terminal
This realises indirect login and logout in groups,
good for front-desk or support hotline

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
75

innovaphone compatibility program

Consequent implementation according standards allows access
to a vast amount of compatible solutions.
Suggestive enhancements for PBX in the area of Hard- and
Software

Connected to the innovaphone PBX via protocols or

interfaces
76

innovaphone compatibility program

Compatibility lab at innovaphone established
After successful testing (incl. eventual adaptations)
a report is produced

Certificate is granted and published:

in news letter
on innovaphone Web page
Press release (optional)
Technical contact among both parties ensure
continuation of the compatibility, even after updates.
77

innovaphone partner program

VoIP voice recording with online
storage and central filing
Unified Messaging with Fax, Voice
Mail, CTI, SMS, conversion und
remote control
CRM address-, contact- and mail
management
Computer Telephony Integration
und Call Centre inclusive ACD,
Dialer and Presence Management
Network analyser tool
.

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
79

EnBW Service GmbH

0721/63-xxxxx
INNOVAPHON
E IP 800

GW1 VTG NL Mailand

9432-xxx Test 219

PSTN

Hicom
300

S0

4 x So
S0

GW2 BZ Stockach
9517920-xx

4 x So

INNOVAPHON
E IP 800

GW3 VTG Leipzig

9433-xx

S0

GW3 GSP Mingolsheim

9492-xx
Master
SMD
nein

Hicom
300

ECMA V 1
S2M

K1......K10
1 x So

Hicom
300

INNOVAPHONE

IP 3000

IP

Hicom
300

4 x So

INNOVAPHON
E IP 800

S0

HW IP3000-00-90-33-02-01-37

4 x So

INNOVAPHON
E IP 800

ZS
Karlsruhe

Hicom
300

S0

INNOVAPHON
E IP 800

4 x So

Hicom
300

S0

INNOVAPHON
E IP 800

4 x So

Hicom
300

S0

INNOVAPHON
E IP 800

4 x So

Hicom
300

80

Controlware Case-Study
Profile
7.000 employees
Fast 30 locations
Revenue 1,8 Mrd. Euro
VoIP with innovaphone
More then 10 international
locations connected via VoIP
(IP3000)
Mostly Siemens Hicom
5 locations with pure
IP-Phone environment from
innovaphone

Content
The marketplace

The company
Positioning

Products
Solutions

Recommended Product
Projects and References
Summary
82

innovaphone highlights
Independent European company
Real soft migration in inhomogeneous environments
( secure investment)
Pure VoIP

Pure Standard conformity up to the terminal

Technical market leader (unique product concept ....)

open OS independent - architecture

Customer does not buy proprietary manufacturer dependencies
( secure investment)
83

Thank you for you

attention!
......@innovaphone.com

84