Professional Documents
Culture Documents
Electronic Media
Chapter 7 - 1
Instant Messaging
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 2
Online Video
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 3
Printed Documents
Make a Formal
Impression
Follow Legal
Requirements
Offer Security
and Permanence
Chapter 7 - 4
Chapter 7 - 5
Chapter 7 - 6
Chapter 7 - 7
Number of
Messages
Multiple
Recipients
Chain of
Command
Chapter 7 - 8
Control Emotions
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 9
Completing Business
E-Mail
Revising
Proofreading
Producing
Signing
Distributing
Chapter 7 - 10
Routine Communication
E-Mail
Systems
Online Meetings
Social
Networks
Internal Communication
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 11
Security
Crisis management
Process monitoring
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 12
Business IM Benefits
Rapid Response
Reduced Costs
Conversational
Wide Availability
Chapter 7 - 13
Business IM Concerns
Technical Issues
Security
Problems
User
Authentication
Logging
Messages
SPIM
Messages
Incompatible
Systems
Chapter 7 - 14
Three-Step IM Process
Planning
Writing
Completing
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 15
Workplace IM Guidelines
Efficient and Effective
Confidential
Information
Personal
Messages
Multiple
Conversations
Usage
Schedule
Impromptu
Meetings
Security
Guidelines
Message
Length
Chapter 7 - 16
Authentic
Voice
Quick
Updates
Interesting
User
Topics
Comments
Chapter 7 - 17
Company news
Public relations
Media relations
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 18
Chapter 7 - 19
E-mail replacement
News syndication
Community building
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 7 - 20
Writing
Completing
Audience
Content
Evaluate
Purpose
Style
Proofread
Scope
Information
Post
Chapter 7 - 21
Chapter 7 - 22
Chapter 7 - 23
Advanced Options
PC Microphone
Audio Processor
PC Sound Card
PC Software
Advanced Software
Chapter 7 - 24
Chapter 7 - 25
Chapter 7 - 26
Chapter 7 - 27