Professional Documents
Culture Documents
Positive
Messages
Chapter 6, Slide 2
Body
Closing
Chapter 6, Slide 3
Body
Closing
Chapter 6, Slide 4
Body
Closing
Chapter 6, Slide 5
Body
Weak
Ive been given the task of
locating a convention site
for my companys meeting.
Ive checked a number of
places, and your hotel
looks possible.
Closing
Improved
Will you please answer
the following questions
regarding possible
accommodations at the
Hyatt Regency for a
conference in May.
Chapter 6, Slide 6
Improved
Please have a
representative
visit my company
to discuss building
a commercial
Web site.
Chapter 6, Slide 7
Improved
I am conducting a
training class for students
of photography at the
Lincoln Training Center,
and I saw a picture we
could use in our program.
What is the
procedure for
ordering a copy of
a photograph to be
used for training
purposes?
Chapter 6, Slide 8
Body
Closing
Weak
Improved
We would appreciate
receiving answers to these
questions before April 4 so
that we will have plenty of
time to plan our conference.
Chapter 6, Slide 9
Improved
Your answer to my
inquiry will help me make
my printer choice.
Thanks!
Chapter 6, Slide 10
Chapter 6, Slide 11
Chapter 3, Slide 12
Chapter 3, Slide 13
Chapter 3, Slide 14
Chapter 3, Slide 15
Chapter 6, Slide 16
Chapter 6, Slide 17
Chapter 6, Slide 18
Open letter
by clicking
icon at right.
Chapter 6, Slide 19
Body
Closing
Chapter 6, Slide 20
Body
Closing
Chapter 6, Slide 21
Body
Closing
Chapter 6, Slide 22
Chapter 6, Slide 23
Open letter
by clicking
icon at right.
Chapter 6, Slide 24
Body
Opening
Opening Body
Closing
Chapter 6, Slide 25
Body
OpeningBody
Closing
Closing
Chapter 6, Slide 26
Effective Reply
Open letter
by clicking
icon at right.
Chapter 6, Slide 27
Opening Body
Closing
Chapter 6, Slide 28
Opening Body
Closing
Chapter 6, Slide 29
Opening Body
Closing
Chapter 6, Slide 30
Opening Body
Closing
Chapter 6, Slide 31
Open letter
by clicking
icon at right.
Chapter 6, Slide 32
The Five Ss
Keep the
message
short.
Be
selfless.
Be
specific.
Be
spontaneous.
MaryMary
EllenEllen
Guffey,
Guffey,
Essentials
Essentials
of Business
of Business
Communication,
Communication,
8e 8e
Be
sincere.
Chapter 6,
1, Slide 33
The Five Ss
Be
selfless.
MaryMary
EllenEllen
Guffey,
Guffey,
Essentials
Essentials
of Business
of Business
Communication,
Communication,
8e 8e
Chapter 6,
1, Slide 34
The Five Ss
MaryMary
EllenEllen
Guffey,
Guffey,
Essentials
Essentials
of Business
of Business
Communication,
Communication,
8e 8e
Be
specific.
Chapter 6,
1, Slide 35
The Five Ss
Show your honest feelings
with conversational,
unpretentious language
(Were all very proud
of your award).
Be
sincere.
MaryMary
EllenEllen
Guffey,
Guffey,
Essentials
Essentials
of Business
of Business
Communication,
Communication,
8e 8e
Chapter 6,
1, Slide 36
The Five Ss
Strive to make the message
natural, fresh, and direct.
Avoid canned phrases (If I may be
of service, please do not
hesitate...).
Be
spontaneous.
MaryMary
EllenEllen
Guffey,
Guffey,
Essentials
Essentials
of Business
of Business
Communication,
Communication,
8e 8e
Chapter 6,
1, Slide 37
The Five Ss
Keep the
message
short.
MaryMary
EllenEllen
Guffey,
Guffey,
Essentials
Essentials
of Business
of Business
Communication,
Communication,
8e 8e
Chapter 6,
1, Slide 38
Writing Thank-Yous
Cover three points in gift thank-yous.
Identify the gift.
Tell why you appreciate it.
Explain how you will use it.
Chapter 6, Slide 39
Writing Thank-Yous
Offer praise in expressing thanks for
hospitality. As appropriate, compliment the
following:
Fine food
Charming surroundings
Warm hospitality
Excellent host and hostess
Good company
Mary Ellen Guffey, Essentials of Business Communication, 8e
Chapter 6, Slide 40
Chapter 6, Slide 41
Answering
Congratulatory Messages
Respond to congratulations.
Send a brief note expressing your
appreciation.
Tell how good the message made you feel.
Accept praise gracefully.
Don't make belittling comments (I'm not
really all that good!) to reduce awkwardness or embarrassment.
Mary Ellen Guffey, Essentials of Business Communication, 8e
Chapter 6, Slide 42
Extending Sympathy
Refer to the loss or tragedy directly but
sensitively.
In the first sentence mention the loss and
your personal reaction.
For deaths, praise the deceased. Describe
positive personal characteristics (Howard
was a forceful but caring leader).
Mary Ellen Guffey, Essentials of Business Communication, 8e
Chapter 6, Slide 43
Extending Sympathy
Offer assistance. Suggest your
availability, especially if you can do
something specific.
End on a reassuring, positive note.
Perhaps refer to the strength the
receiver finds in friends, family,
colleagues, or religion.
Mary Ellen Guffey, Essentials of Business Communication, 8e
Chapter 6, Slide 44
END
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2010 Thomson South-Western