Professional Documents
Culture Documents
Written Communication
These include mission statements, corporate
goals and values, short- and longrange plans,
job descriptions, work orders, e-mail,
announcements, bulletins, informal notes,
house magazines and organs, annual reports,
handbooks, procedures, operation manuals,
official guidelines, regulations, codes,
contracts, performance appraisals, and
meeting agendas and minutes to name a few.
Oral Communication
Oral communication is used in practically any
activity requiring coordination. For example,
interviewing, delegating, meetings,
performance appraisals, giving and receiving
orders, public statements, and instructing are
primarily verbal.
SEMANTIC/SYMBOLIC ANALYSIS
Three principles underlie semantics.
1.Meaning is in people, not words.
2. Language is representational.
3. Both observations and inferences occur when
we use verbal communication
Humor
A great deal of humor is based on paradoxes and
incongruences (Bateson, 1972; Duncan & Feisal, 1989).
Although managing and work are supposed to be
"serious business," humor provides organizational
members with a means for coping with the various
paradoxes and incongruences that are inherent in any
organized activity (Lippitt, 1982).
Sometimes laughter is the best medicine for tough
organizational situations that are steeped in tension
(Gibson, Ivancevich, & Donnelly, 1991, p. 253).
In fact, "it is less important to ask why people are
humorous in organizations than to ask why they are so
serious" (Bolman & Deal, 1991, p. 266).