Organizational Behavior at

Submitted By:
Wajid Ali
Haifa Saleem
Nabita Ishtiaq
Shakeel Aslam
Hassan Naseer
Rana Tassadaq

Submitted To:
3335
3336
3353
3338
3318
3316

Mr. Sajjad Mohsin

CONTENT

About the company

Motivation
Leadership
Empathy Dimensions
Learning & knowledge management.
Culture & diversity
Benefits to employees
Employees responds towards benefits
Conclusion
Recommendations

About the Company

KFC is a fast food restaurant chain that
specializes in fried chicken.
Headquarter at Louisville, Kentucky, in
the US.

The idea of the company was founded

by Colonel Harland Sanders in 1930.

Contd
It main sells chicken, sandwiches,
wraps and salads.
It is the world's second largest
restaurant chain.

Muktesh Pant (CEO).

MOTIVATION
In KFC, there is a huge concentration on
employees benefits from their
employers and top management.
Employees work hard for the
development of the organization.

MOTIVATIONAL FACTORS
Appreciation or recognition for a job well
done:
Employees get motivation when they are
appreciated by their employers
Ways to appreciate
Rewards
Incentives
Bonus

Motivation
To enhance employee motivation KFC is
using one to one meetings strategy.
They have staff incentive programs,
conventions, Champs Elysees.
Includes the cleaning, hotel,
maintenance, accuracy, speed of service
and product quality etc.

Contd
It main sells chicken, sandwiches,
wraps and salads.
It is the world's second largest
restaurant chain.

Muktesh Pant (CEO).

Contd
KFC sends e-mail, together with the
memorandum to the employees, the crew
incentive programs etc.
The company uses bottom-up approach
and a top to down in strategic decisionmaking.

KFC management motivates its employees

by giving them good wages according to
their work material.

Contd
In KFC, workers are given a certain
target. When they achieve their targets
at the end of year and shows good
result then they are promoted to next
levels.

Leadership
They use low differentiated with an
integrated leadership.
They build the Yum! University that provides
the training and development programs.
They provide group of interactive session,
institutionalized open conversation.

Contd
They provides a completely transparent
interface in those to leadership positions, and
including all of the restaurant manager and
the Chairman.
Also enhance open communication, and give
everyone the opportunity to express
concerns and their ideas.

Empathy Dimension
There are three dimensions of Empathy;
1. Cognitive Empathy
2. Emotional Empathy
3. Epathetic Concerns

Cognitive Empathy
This is simply knowing how the other person
feels and what they might be thinking.
Sometimes called perspective-taking, this kind
of empathy can help in a negotiation or in
motivating people.
KFC take care of each individual customer by
knowing their customers perceptions about
their offerings and services, which results in
holding their customers.

Emotional Empathy
It makes someone well-attuned to another
persons inner emotional world, a plus in any
of a wide range of callings, from sales to
nursing let alone for any parent or lover.
KFC take care of each individual customer by
providing the meal according to the customer
requirement. Such as, a meal can be upgraded
by adding cheese, pineapple, tomato, plain or
spicy chicken as per the customers taste.

Empathic Concerns
With this kind of empathy we not only
understand a persons predicament and feel
with them, but are spontaneously moved to
help, if needed.

In the case of KFC, it can be deduced that KFC

manager or supervisor is actually in everyday
conversation and interaction with its employee.
During these times of conversation, the
employees determine that it manager truly care
and understand.

Learning & Knowledge

Management
KFC provides training to all the staffs.
They offer each employee a form
entitled "Training Needs Assessment.
They also provide some basic training
to staff like the restaurant level and
also provides the incentive lectures.

Contd
They also have a guest speaker with
the CEO and senior management
meetings of different institution.

Also

In addition, the company provides

comprehensive training in the following areas:
Leadership Development
Coaching Skills
Culture
Interaction Management
Fire Safety
First Aid training
Food Safety
Human Resources, Workplace Health & Safety
Information Systems
Financial & Operations Accounting

Culture & Diversity

KFC offers different Diversity of food choices,
different cultures in the rest of the world.
KFC has workers from different parts of the
world with different culture.
They took decisions only after considering the
values and norms of different culture.
There are 7,741 KFC in other location or countries.

Benefits To Employees
Health benefits include medical and dental
insurance.
Vision and eye insurance are also
available to the qualified employees.
Also provides discounted gym and fitness
services.
They also offer disability and accident
insurance.

Contd
They also provide retirement benefits to
some of there employees.
Provides tuition benefits.
Even provides assistance which include
medical, college or even personal bills
that an employee is struggling to pay.

Contd
Also provides stock benefits.
Discounted food and one free meal on
one persons shift.
Paid vacation is offered along with
holiday pay.
Child care programs are also available.

Employees Response
Lower employees are unhappy as most of
the benefits are only offered for qualified
employees.

Qualified employees are very much

satisfied with the benefits offered by KFC.
Every employees are very much satisfied
with the health insurance provided as
compared to other fast food outlets.

Conclusion
By this report we came to know a lot
about KFC, likewise their motivational
strategies which uses a one to one
meeting strategy, crew incentive
programs etc.
Unlike most of the other companies KFC
follows bottom up and top to down
strategy for decision making.
We also come to know that people from
different country and culture come
together and work in KFC.

Conclusion
KFC also provides so many benefits to
the employees even though it is having
some problems.

Recommendations
Continue with great taste.
Have something for everyone.

Offer a choice without confusing.

Let the customer know what they will be
getting there every time.
Consistency into brand loyalty.

Contd
Must keep on with the clean
environment.
Training should be provided to staffs.
Best performance in task accuracy and
hygiene.
Continue to provide comfort for
everyone.