COURSE : MGT-351

NAME

SEC : 07
ID #

ABDULLAH-AL-NOMAN

1311159030

MAHMUD ALI SIKDAR

1320719030

MD. AL IMRAN

1220293030

ABDULLAH AL JABED

1220167030

SAIKAT AZMAN

1230091030

KAJIUL HAZAD KHONDOKAR

1020440030

MD. TAHMIDUR RAHMAN

1321011030

 CITY BANK IS ONE OF THE OLDEST PRIVATE COMMERCIAL BANKS OPERATING IN BANGLADESH SINCE 27TH
MARCH 1983 COMMENCED BY THIRTEEN LOCAL BUSINESSMEN.

THE CITY BANK LIMITED IS A FULL SERVICE SCHEDULED COMMERCIAL BANK. IT HAS BOTH LOCAL AND
INTERNATIONAL INSTITUTIONAL SHAREHOLDER.

THE CITY BANK IS ONE OF THE FASTEST GROWING BANKS IN THE COUNTRY. IN ORDER TO SUPPORT THE
PLANNED GROWTH OF ITS DISTRIBUTION, NETWORK AND ITS VARIOUS BUSINESS SEGMENTS, THE CITY
BANK IS CURRENTLY LOOKING FOR IMPRESSIVE GOAL ORIENTED, ENTHUSIASTIC, INDIVIDUALS FOR
VARIOUS BUSINESS OPERATIONS

 IT IS A TOP BANK AMONG THE OLDEST FIVE COMMERCIAL BANKS IN THE COUNTRY WHICH STARTED THEIR OPERATIONS IN
1983.

THE SPONSOR DIRECTORS INITIALLY STARTED THE JOURNEY WITH ONLY TAKA 3.4 CRORE WORTH OF CAPITAL, WHICH NOW
IS A RESPECTABLE TAKA 330.77 CRORE OF CAPITAL &RESERVE .

CITY BANK IS AMONG THE VERY FEW LOCAL BANKS WHICH DO NOT FOLLOW THE TRADITIONAL, DECENTRALIZED,
GEOGRAPHICALLY MANAGED, BRANCH BASED BUSINESS OR PROFIT MODEL. INSTEAD THE BANK MANAGES ITS BUSINESS
AND OPERATION VERTICALLY FROM THE HEAD OFFICE .

THE BANK CURRENTLY HAS 90 ONLINE BRANCHES AND 1 SME SERVICE CENTERS .
IT CURRENTLY HAS 163 ATMS OF ITS OWN; AND ATM SHARING ARRANGEMENT WITH A PARTNER BANK THAT HAS MORE
THAN 550 ATMS IN PLACE.

3.Appointed by the
Managing Director

2.Performance is
monitored by the
Bank Management.
3.Appointed by The
Head of Human
Resource Division.

2.Contractual
employees are not
entitled for any
service agreement.
3.Appointed by The
Head of Human
Resource Division.

1.To encourage and

help human
resource
development in the
financial industry
2. Decided by the
MD& CEO on the
recommendation of
the Department
Head.

MTO

1.Recruited through
outsource
agencies.

Intern

1.Needs to be under
the direct
supervision of
Banks authority

Outsource Staff

2.Allowed to get the

bonus, incentives
and other
allowances with
their basic salaries

HR Stuff

Regular Employee

1.The permanent
stuffs are known as
regular employees.

1.Highly qualified
students of The City
Bank Limited
2.MTOs are regular
employee of the
company.

Managing Director & CEO

Deputy Managing Director
Chief Information Officer
Head of Credit
Head of Probashi Banking

Head of Treasury & Financial Institution

Head of Marketing & Corporate Affairs
Head of Enterprise Risk Management
Head of Technology

Head of Retail Banking

Retail Banking
Wholesale Banking
SME Banking
Card

Internet Banking
Citytouch
i-banking

Human resource department in

The City Bank ltd. exist to help
people and organization reach
their goals.

Along the way, they face many

challenges arising from the
demands of the employees, the
organization, and the society .

the human resource

department of The City Bank
ltd. contributing to the
organizations bottom line in
ways which are both ethical
and socially responsible.

As the company growing very

fast it is very difficult to
maintain certain laws,
especially laws that address
the need for equal employment
opportunity .

Performs different tasks to

maintain the standard of the
organization and meeting the
challenges .

Selection and
Recruitment.

Employee Welfare
Fund Policy
Formulation.

Orientation

Training and
Development of
Employees .

Compensation and
Benefits Planning.

Employee Provident
Fund Policy
Formulation.

Making Reward and

Recognition
Policies

Promotion
Planning.

Internship
CBL gives young talents of
the country a chance to
develop themselves by
offering internship.
To be able to qualify for
the internship selection
process the student must
have a minimum CGPA of 3
on a scale of 4 from a
reputed university.

Management Trainee
officer
CBL hires graduates for
this position .
By providing training CBL
prepare the MTOs for a
senior position of the
company .

Experienced Hires
Business or corporate
executives, branch
manager, a customer
service representative .
Requires certain
qualification and
experience for this
positions .

Temporary
Employment
Hired for a short period of
time for a specific job
assignment in any
particular field of the
bank business .

Direct Recruitment
The City Bank Limited has a CV Bank in HRD. In direct recruitment the HRD short list the CVs from the CV Bank
Collect the CVs that referred by the employees of The City Bank Limited for direct interview for the specific selected post .

Through Advertising
HRD advertise of recruitment in specific post mentioning the job description with the minimum requirement that the
applicant should have for the post , collects CVs and short listed them for recruitment process .

Internal Job Posting

For any kind of internal job search it will operate through a circular as lotus notes or board notice

Promotion
Promotion can be used as an effective tool for recruitment as it can serve the internal purpose for recruitment within the
organization

Job Posting
Appointment
Letter

CV Sourcing
and short
listing

Medical
Tests

Written Test

Job Offer

Interview

Stage 1
Human Resources Agenda
The employees are introduced to the
company, its mission, functions and culture.
The Employees are informed about the
benefit plan information, discussion and
preliminary enrollment.
The employees Safety and health policies
are reviewed in the program

Stage 2
Management Agenda
Supervisor discuss with the new employees
about the department and company
standards, confidentiality and privacy
issues, facility and work station location
issues .
Also discuss about attendance and
punctuality standards, reporting of
absences, pay problem reconciliation, time
card completion , complaint procedures.

Orientation Training

In-house Training

Job specific Training

Need based local/foreign Training

Peer or Supervisors Coaching

E-learning: Online Training and Evaluation

 PROPER COMPENSATION, BENEFITS AND REWARDS WORKS AS PRIMARY MOTIVATIONAL FACTORS FOR
MOST EMPLOYEES. DESIGNING AN EFFECTIVE COMPENSATION AND BENEFITS PLAN ALSO WORKS TO
RETAIN WELL-MOTIVATED, EFFICIENT EMPLOYEES IN THE ORGANIZATION.

Basic
Salary

House
Rent

Medical
Allowance

Retirement
plans

Health
promotion
programs

Paid time
off

Family
benefits

Insurance

Educational

Capable Management.

Well decorated and

safe workplace

Keep records in
appropriate methods.

Well performed
employees.

Most of the employees

are satisfied with their
job .

High growth rate and

learning opportunities
attract most qualified
candidates.

Centralized
power.

Lack of
communication.

Lack of
succession
planning.

Lack of
administrative
performance.

Lack of
promotion
system .

 THE HRD MANAGER OF THE COMPANY SHOULD BE ANALYZED THE MODERN HRM SYSTEM, AND

APPLY ALL

THE HRM FUNCTION PROPERLY .

REDUCE THE EXTRA WORKLOAD OF THE EMPLOYEE. EXTRA WORKLOAD CAUSES HIGH TURNOVER .
THE HUMAN RESOURCE DIVISIONS CONTROL MUST BE STRUCTURED.
ARRANGE PROPER TRAINING FOR THE EMPLOYEE. AFTER TRAINING EVALUATION PROGRAM MUST BE
CONSIDERED IN SIGNIFICANCE.

THE MANAGER OF HRD SHOULD ESTABLISH THE STANDARD PAY STRUCTURE FOR THE EMPLOYEES OF THE
ORGANIZATION IN ORDER TO REDUCE THE HIGH TURNOVER OF EMPLOYEES.

THE MANAGER OF HRD SHOULD BE PREPARED THE STANDARD PERFORMANCE APPRAISAL , CAUSE
PERFORMANCE REWARD MOTIVATES EMPLOYEE TO PERFORM BETTER.

 THE CITY BANK LIMITED. IS A BANK THAT CONFIRMS THE BEST SERVICE TO THE CUSTOMERS AS WELL AS
TO THE EMPLOYEES BY HUMAN RESOURCE DIVISION. THE CITY BANK LIMITED IS THE FASTEST GROWING
BANK IN BANGLADESH.

FROM VERY BEGINNING THE CITY BANK LIMITED HAS SUCCESSFULLY RUN THEIR BUSINESS WITH WELL
REPUTATION NOW THEY CREATE THEIR OWN INTEREST ON CAPACITY IN BANKING BUSINESS. THE
BANKING BUSINESS HAS A GREAT PROSPECT IN BANGLADESH.

SO, THE MANAGEMENT OF THE CITY BANK LIMITED SHOULD GIVE MORE CONCENTRATION IN THIS
POTENTIAL SECTOR WITH PROPER STRATEGY, BETTER MARKETING POLICY AND SATISFACTORY
CUSTOMER SERVICES