Dr.

Weria Khaksar
Email: weria@uniten.edu.my
Room No. BN-03-08

Date and Time:

Monday (16-17)
Wednesday (10-11)
Thursday (12-13)
References:
1. Operations Management, Norman Gaither and Greg Fraizer, 9th
Edition, Thompson Learning, 2001.
2. Operations management Processes and Supply chain, Lee J.
Krajewski, Larry P. Ritzman and Manoj K. Malhorta, 9th Edition,
Pearson, 2010.
3. Operations Management, William Stevenson, 11th Edition, McGraw-

Assessment:
- Quizzes (4-6) (10%)
- Assignments (1) (10%)
- Project (1) (10%)

- Test (2) (20%)

- Final Exam (50%)

Assignments
1. Preparing a review paper on one of the subjects of PPC
with at least 10 references. A group presentation is
required on week 13.
2. Introducing a computer software in the filed of PPC
including a tutorial presentation. A group presentation is
required on week 14.
Tests

1. Test 1: Week 6
2. Test 2: Week 10

1. Introduction:
2. Demand Forecasting:
3. Product, Process and Service Design:
4. Facility Capacity, Location and Layout:

5. Quality Management:

6. Project Management:
7. Supply Chain Management:

8. Just in Time and Lean Manufacturing:

9. Production Planning:
10.Inventory Management:

 In the late 1970s, Walmart was a

normal marketer with about 200
stores. Today, Walmart is world's
largest public corporation, the
biggest private employer in the
world with over two million
employees, and the largest
retailer in the world with more
than 11000 stores worldwide.

Why do some companies

succeed while others struggle
or fail?

There are a variety of reasons,

BUT
In the 1990s, the Boeing
Company ran into trouble when it
could
not
meet
production
deadlines. As a result, Boeing lost
some orders which had a negative
impact on earnings and its stock

An important key in a
companys success or failure

Organization

Finance

-Securing Financial
Resources
-Resource Allocation
-Budgeting
-Investment Analysis
-Providing operation Fund
...

Operations
PRODUCING
THE GOODS
OR
PROVIDING
THE
SERVICES

Marketing
-Assessing Consumers
Need
-Selling the
product/Service
-Promotion and
Advertisement
...

 Goods

: Physical items produced by

business organizations.

Service : Activities that provide some

combination of time, location, form and
psychological value.

Basic different between Manufacturing

(good-oriented) and Service (act-oriented)
Industry:
1. Degree of customer contact
2. Uniformity of input
3. Labor content of jobs
4. Uniformity of output
5. Measurement of productivity
6. Production and delivery
7. Quality assurance
8. Amount of inventory
9. Evaluation of work
10.Ability to patent design

Process Management:
A key Aspect of PPC is process
management.
A process consists of one or more
actions that transform input into output.
- Upper-Management Processes:
Organizational Governance and Strategy.
- Operational Processes:
Purchasing, Production/Service, Marketing,
Sale.
- Supporting Processes:

Career Opportunities in PPC:

Operations Manager
Production Analyst
Production Manager
Industrial Engineer
Time Study Analyst
Inventory Manager
Quality Analyst
Supply Chain Manager

PPC and Decision Making:

PPC Experts make a number of key
decisions that affect the entire organization:
WHAT: What resources and in what amount?
WHEN: When to order resources? When to
schedule the work? When to perform corrective
actions?
WHERE: where will the work be done?
HOW: How to design the product/service? How
will recourses be allocated?
WHO: Who will do the work?

PRODUCTIVITY:

One of the main responsibilities of a manager is to

achieve productive use of an organizations
resources.
Productivity is an index that measures output
(goods and services) relative to the input (labor,
materials, energy and other resources).

Productivity is mostly important in organizations

with low cost strategy. The higher the
productivity, the lower the cost of the output.

PRODUCTIVITY:
Example:
Determine the
productivity for these cases:
Productivity
Measures:
a.1.
Four workers
installed
720 square meters of carpeting in eight hours.
Partial
Productivity
b.2.
A machine
produced 70 pieces
in two hours. However, two pieces were unusable.
Multifactor
Productivity

3.

Total Productivity

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PRODUCTIVITY:

Factors that Affect Productivity:

Methods
Capital
Quality
Technology
Management

Historical Evolution of PPC:

The Industrial Revolution:
(1770s in
England)

Historical Evolution of
PPC:
Scientific
Management:
Frederick Winslow Taylor
(Father
of
scientific
management),
Frank
Gilbreth (Motion study),
Henry
Gantt
(Reward
systems and scheduling),
Henry
Ford
(Modern
Industry),

Historical Evolution of PPC:

The Human Relations Movement:

Historical Evolution of PPC:

Decision
Models:
Inventory
management
models,
statistical
sampling,
forecasting,
qualitative

Historical Evolution of PPC:

Japanese Manufacturers:
THE QUALITY REVOLUTION,
Productivity and quality improvement,
JIT,