Manajemen Operasional

Dr. Irwansyah, SE., MM

Kantor: Ruang Magister Manajemen Unmul
Email: irwansyah_smd75@yahoo.co.id

Bahan Bacaan
Chase, Jacobs and Aquilano, Operation Management for Competitive

Advantage, McGraw Hill Companies Inc, Singapore, 2007

Heizer, Jay and Barry Render, Operation Management, 11th Edition,
Pearson Education-Prentice Hall, 2014
Haming, Murdifin dan Mahfud Nurnajamuddin, Manajemen Produksi
Modern: Operasi Manufaktur dan Jasa, Bumi Aksara, Jakarta 2007
Handoko, T Hani., Dasar-dasar Manajemen Produksi dan Operasi,
BPFE, Jogjakarta, 2000
Martinich, Joseph S., Production and Operation Management: An
Applied Modern Approach, John & Wiley, Inc 1997
Reksohadiprojo, Sukanto, Manajemen Produksi dan Operasi, BPFE
Jogjakarta, Edisi Kedua, 2003

Tugas Kelompok
Dikumpul ujian tengah semester
Resume Mata kuliah minimal 60 Halaman

Overview: Introduction to
the Field

What is Operations Management?

Defined
Operations management (OM) is defined as the
design, operation, and improvement of the
systems that create and deliver the firms primary
products and services

What is a Production System?

Defined
A production system is defined as a user of
resources to transform inputs into some desired
outputs
Produksi: penciptaan barang dan jasa

Why Study Operations Management?

Systematic Approach
to Org. Processes

Business Education

Operations
Management

Career Opportunities

Cross-Functional
Applications
7

Mengapa Kita Mempelajari MO

MO adalah salah satu fungsi utama dari setiap

organisasi dan berhubungan secara utuh dengan

fungsi bisnis lainnya.
Mengetahui bagaimana barang dan jasa di produksi
Memahami apa yang dikerjakan manajer operasi
Merupakan bagian paling banyak menghabiskan biaya
dalam sebuah organisasi

MO
1.

2.
3.
4.

5.
6.
7.

8.
9.
10.

Perencanaan produk dan jasa

Pengelolaan kualitas
Perencanaan proses dan kapasitas
Strategi lokasi
Strategi tata letak
Sumberdaya manusia dan perencanaan pekerjaan
Manajemen rantai pasokan
Persediaan
Penjadwalan jangka menengah dan pendek
perawatan
9

Transformations
Physical--manufacturing
Locational--transportation
Exchange--retailing
Storage--warehousing
Physiological--health care
Informational--telecommunications

10

OM in the Organization Chart

Finance

Operations

Marketing

Plant
Manager

Operations
Manager

Director

Manufacturing, Production control,

Quality assurance, Engineering,
Purchasing, Maintenance, etc
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Core Services
Defined
Core services are basic things that
customers want from products they
purchase

12

Core Services Performance Objectives

Quality

Flexibility

Operations
Management

Speed

Price (or cost

Reduction)

13

Value-Added Service Categories

Problem Solving

Information

Operations
Management

Sales Support

Field Support

14

Historical Development of OM
JIT and TQC
Manufacturing Strategy Paradigm
Service Quality and Productivity
Total Quality Management and Quality

Certification

15

Historical Development of OM (contd)

Business Process Reengineering
Supply Chain Management
Electronic Commerce

16

Current Issues in OM
Coordinating the relationship between mutually

supportive but separate organization

Optimizing global supplier, production and

distribution networks
Increasing co-production of goods and service
Managing customer touch points
Raising senior management awareness of operation

as s significant competitive weapon

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Etika dan Tanggung Jawab

Sosial
Mengembangkan dan menghasilkan produk yang

aman dan berkualitas secara efesien

Menjaga lingkungan yang bersih
Menyediakan tempat kerja yang aman
Menghormati komitmen-komitmen dalam masyarakat

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