P R E S E N TA T IO N O N

LE A D E R S H IP
SUBJECT TQM
SUBMITTTED TO SIR SHARIQ
MBA FINAL
SEMESTER
FEDERAL URDU UNIVERSITY
Presentation on
Leadership
BY
RAHEEL NADEEM
Leadership definition
 Leadership is the process of persuasion
or example by which an individual (or
leadership team) induces a group to
pursue objectives held by the leader and
his or her followers.

 I am their leader, I must find out where

they are going and follow them.
 Leaders are concerned with where we are
going. Managers are concerned with
how are we going to get there.


Leadership vs. Management
 Management
Ø Doing things right
Ø Set day-day direction
Ø Mostly internal
Ø Concern=efficiency
Ø Personnel focused
Ø Worker needs/capacities
Ø Embodies goals/objectives
Ø Manages resources
Ø Applies technologies
Ø Seeks stability
Ø Manage teamwork
Leadership
ØDoing the right thing
ØSet overall direction
ØMostly external
ØConcern=effectiveness
ØStakeholder focused
ØCustomer needs
ØEmbodies mission/vision
ØGets more resources
ØSecures technologies
ØSeeks change
What leadership is
qLeadership: is situational, and requires the study of
alternates.


qLeadership:makes happen what other people miss:

Ideas.


qLeadership: needs practice and learning.



qLeadership: requires great listening and facilitation.


What leadership is not
vLeadership: is not ordering other people to follow.
v
vLeadership: is not ignoring the views of other
people.
v
vLeadership: is not just a charismatic effect on other
people.
v
vLeadership: is not just making more profit than the
other guy!
MUHAMMAD MOHSIN
 Five Basic Factors that define
actions of an effective leader


Ø Change Agency:
§ leaders ability to stimulate change in an
organization.
§ Analyzing the need for change, isolating and
eliminating structures and routines that
work against change, creating a shared
vision and sense of urgency, implanting
plans and structures that enable change
and fostering open communication.

ØTeam work
§ importance of teams within
organizations: establish and
determine viability.

ØContinuous Improvement
§ Continual and incremental
improvement of the critical aspects
of an organization by all members.
§ A leader must invite continuous
improvement.


ØTrust Building:
§ creating a climate in which
employees and employer perceive
the organization as a “win-win”
environment.
§ Establishing respect and instilling
faith is based on a leader with
integrity, honesty, openness and
daily actions that match words.


§ A leader knows the concerns of the
employees, knows what motivates
them, knows what enables
employees to work at levels of
maximum effectiveness.

ØEradication of short-term goals.
§ The focus needs to be more on
process and long-term perspectives
Leader Tasks
qSeek out: Find the best & seek diversity
qEmpower: Motivate, give latitude to succeed/fail
qMentor: Encouraging the right people
qOrchestrate: Listen, coordinate & inspire
qUnite: Infuse agency mission
qMediate: Resolve competing directions
qSymbolize: Embody, express emotions, set rituals
qInnovate: Challenge the old and consider the new
 Task theories are not supported by research
SIRBILAND KHAN
Leader in org culture
o Culture shared beliefs, values &
assumptions assumed valid & passed on
informally to new employees (wisdom
from the snack room)
o Leaders define agency culture from
mission/vision & stakeholders
o Leaders infuse org culture into
systems/processes, training, etc. vs.
constantly putting out fires
o Leaders represent agency culture to those
inside and outside the agency
 Leadership via balance
üVisionary leaders vs. visible leaders.
üInterdependence vs. independence.
üLong term vs. short term
üCreativity vs. discipline.
üTrust vs. change.
üBust bureaucracy vs. standardize.
üPeople vs. productivity.
We need
üStrategy vs. execution. both!
üSales growth vs. cost reduction.
üMarket share vs. profit.

 The Creative Leader
Data synthesis,
 Envision
internal/external
 Logic & intuition
 Enable
 Organization /
 Energize roles
 TQM systems etc.
 Empower The embodiment

The story
Value based trust
Accountability
Core Tasks of Leaders
§ Embodying the mission and
representing the organization
§ Strategic Planning
§ Organizational development
§ Developing a learning organization
Organizational achievement
qThree types of activities that leaders do
q
qStrategic Planning
q
qOrganizational development
q
qOrganizational learning §

NOOR HASSAN
Embody and Represent
Ø Embody the mission
 Explain the mission to new employees
 Explain the mission to the public
Ø Represent the organization
 Participate in intraorganizational meetings
 Make speeches to the public
 Work with the press
 Listen to clients and stakeholders
Strategic planning
vReformulate mission, policies, & plans
vIdentify customers and their needs
vReflect on big picture
vConsider societal trends
vExamine core functions
vSpeculate on long term goals
vIdentify resources and opportunities
Organizational development
qTeam building & conflict management
qAction research & employee involvement
qConsultation on processes
qParticipatory management
qJob enrichment, job redesign
Driving Organizational Learning
§ Insuring information quality
§ Info driven decision making or evidence based
practice (work patterns) Accumulating
expertise
 Capturing expertise during normal services
 Linking to outside expertise
§ Info dissemination (visualization, use)
§ Data warehousing (storage, links, retrieval)
§ Data mining (making sense of the info
Leadership Commitment
o The leadership of an organization must be
committed to
o Continuous improvement. This commitment must
be visible
o throughout all layers of management.
Management must
o “walk the talk.” Only when management is
committed to
o Create a sustainable, high-performing
organization with a
o Business and customer focus will employees excel
at what they do.
o It takes time to change work cultures and work
habits, but
o with perseverance the message of enlightened
RAHEEL NADEEM
 DIMENSIONS OF LEADERSHIP
PROFILE
Ø In a successful organization, leaders can be
found at every level — from the boardroom to
the mailroom, from the chairman’s office to the
customer service desk. This is particularly true
in organizations that have given up elaborate
hierarchies in favor of a team-oriented approach
to leadership and management. Leadership is
also important in total-quality management and
is one of the evaluation criteria
Ø The Dimensions of Leadership Profile is designed to
strengthen your organization in three ways
Discover what you value
in yourself as a leader
qYou’ll better understand how you are likely to make
use of a leadership opportunity. You’ll see how you
contribute to your group’s success and find it
easier to plan for your own development as a
formal or informal leader
Learn what kinds of
leaders you want to
follow
vDiscover what you value in a leader and what
kind of leadership you want to support.
Describe how another person provides
leadership in a nonthreatening way. The
results offer valuable feedback to current
leaders, helping them see how others
perceive their contribution
MUHAMMAD MOHSIN
 Determine the
dimensions of leadership
your organization needs
o Every organization is faced with unique
challenges, each of which may require a
different combination of leadership skills.
With the insights gained, you can more
purposefully recruit and encourage potential
leaders to contribute where needed
 DEVELOP LEADERS AT ALL
LEVELS OF YOUR
ORGANIZATION
ØDiscover personal leadership
characteristics
ØDevelop an understanding of the leader-
follower relationship
ØEncourage acceptance of different
approaches to leadership
ØMatch leadership approaches to
organizational needs
ØRecognize the strengths in shared
Successful leadership
 Know yourself
 Know your strengths, limitations, do not burn out
 Understand how you communicate (listen, symbolize,
etc.)
 Know your situation
 Understand your system
 Understand your environment (look for opportunities)
 Define and measure quality (Patti)(TQM)
 Rally internal/external support on quality (Patti)
 Know your followers
 Understand the culture of your agency
 Understand what motivates your people
 Understand work group behavior
 Setting up system to optimize agency mission,
goals
 Thank You



 For Your Listening