KMS @

Prepared by :
Abhishek Banerjee(005)
Devika Ganesh(038)
Ksharnaprava Pati(067)
Manasi Verma(071)
Prerna Nagar(104)
Swapnil Agrawal(152)

Knowledge Management System

Definition
Knowledge Management (KM) is a deliberate, systematic business
optimization strategy that selects, distills, stores, organizes, packages and
communicates information essential to the business of a company in a
manner that improves employee performance and corporate
competitiveness.
Brief Description
Knowledge Management is the process through which organizations
generate value from their intellectual and knowledge-based assets.KM,
helps an organization to gain insight and understanding from its own
experience
A primary component of knowledge management approach is the
distinction between gradations of data, information and knowledge.
KM is not only about Knowledge Technology. KM must be an enabler to
achieve strategic business objectives

Importance of KMS in organizations

Avoid Distortion of Content
To Keep track of things happening in the organization
To Enable Knowledge Dissemination

Reduce response time and Build on existing knowledge

Quicker Decision making

Infosys
Established in 1981 by Narayan Murthy Nandan Nilekani,
N.S.Raghavan ,S.Gopalakrishnan, S.D Shibulal
Infosys is a NYSE listed global consulting and IT services
company with more than 161,000 employees
Head quartered in Electronics city, Banglore
Infosys has its presence in more than 50 countries
It has 93 global development centres and 73 sales and
marketing offices across the world
It is the second biggest service provider in India
Provides business consulting, information technology, software
and outsourcing services
Revenue as on 2014 is US$8.24 billion
CEO is Vishal Sikka.

Inception of KMS at Infosys

Began its efforts to transform its employees knowledge into
an organization wide resource in early 1990s
Bodies of knowledge initiative launched in 1992
During 1996-97 corporate intranet was launched and
achieved CMM Level 4 certification achieved
In 1999 with the launch of K shop infosys initiated a formal
company wide KM program with emphasis on
web/repository based approach
Established a central KM program to facilitate the company
wide KM program
CMM Level 5 certification achieved
Knowledge currency units (KCU) incentive scheme
launched
In 2002 KM Prime and Knowledge Champion roles instituted

Implementation of KMS:
The aim of establishing KMS at Infosys is to learn once, and use
anywhere.
It is majorly managed using the centrally operated knowledge
repositories:
The knowledge shop (K-shop): It has been built on Microsoft site server
technology, and all employees can access it through a web interface
linked through the Infosys intranet-sparsh.
Process Asset Database (PAD): This contains project artifacts such as
project plans, database design reference, high and low level design
documents, development and test plans, etc.
People Knowledge Map (PKM): It is a knowledge directory of experts in
various fields
Quality System Documentation: It is a repository of all process related
guidelines, Checklist, templates, etc.
Electronic bulletin board for discussing development issues, technical and
domain related topics.
Knowledge sharing sessions called as KT sessions at Infosys.

Problems and Challenges

If Managing Knowledge is a solution then whats the problems and
challenges?
Lack of clear insights into the issue.
Technical and Social process interact with complementarities to shape
Knowledge management efforts.
Knowledge Coordination problem arises when knowledge is needed to solve
or diagnose a problem.
Knowledge about its existence is not available.

Knowledge is found to be sticky and contextualized as a result of which it

cannot be easily transferable.
The Absorptive capacity of individuals seeking knowledge might either enable or
inhibit the ability to make sense of the knowledge being transferred.

Problem of Knowledge reuse occurs when individuals or group may prefer to

devise a unique solution to a problem rather than reuse the standard
knowledge available in the repositories.

Benefits: Current & Future

Current Benefits
Knowledge Management Service at Infosys improves the
flow of information in the organization.
helps its employees to assess their needs, evaluate
technologies and recommend solutions in the context of
business problems.
Improves productivity through fewer defects, improves
teamwork through KT sessions.
Effort and cost is reduced by reusing knowledge by
organizing KT sessions.

Benefits: Current & Future

Future Benefits
Its productive use and management in future will unleash
new ideas and creativity and help mitigate project risks.
It will lead to speedy innovation, better knowledge transfer
method, better tools and technologies.
It will also help to create a more adaptive, flexible and
dynamic organization.

Latest Trends in KMS

Visualization : We remember more of what we see visually. We are
continuously overloaded with information. Visualizations allow a more
efficient knowledge transfer. New tools for visualization are appearing
quickly on line (example IBM's Many Eyes) , but also method of
graphic facilitation/recording of meetings is getting more and more
interest.
Enterprise 2.0 :
This trend is about empowering employees; providing them an open
platform to express opinions and share expertise.
Enterprise 2.0 builds on management to pass some control on to the
network; they empower the knowledge workers to work and act
autonomous.
Based on loosening the control, Enterprise 2.0 will allow information to
flow more directly from originator to recipient, and therefore enables
faster knowledge sharing and innovation.

Latest Trends in KMS

Semantic Web (Web 3.0):
The semantic web, also known as Web 3.0, is built on the idea that not
only humans but also machines can understand information.
Enterprises can benefit from semantic web services by defining
company-wide meta-data on all forms of knowledge and improve
coherence and consistency in classifying content which will lead to
more accurate search results.
The Semantic Web is about labeling (annotating) information so that
computer systems (and humans) can process it more meaningfully.
Ubiquitous Technologies:
It encompasses mobile, wireless, pervasive, etc. technologies. It works
closely with mobile computing, sensor networking, distributed
computing, machine learning, etc. and is still a growing field.
With the advent of such a trend, the face of knowledge management is
sure to change drastically.

Conclusion
KM requires determination, patience and perseverance, as it
takes time for the returns on KM investment to show.
It takes several iteration of real input, measurable output and
subsequent updates to make KM productive.
Infosys has achieved excellence in its Information systems
management, technology and allied fields.
In Future Infosys should use its reserves and skills to strive
and evolve on its KM aim, objective, mission, goal, strategy
and vision.
Through successful KM practice infosys can empower every
employee through Knowledge sharing.
Emphasis on Knowledge creation, development, organization
and leveraging will continue to be of prime focus for success
of any organization.

Thank You!