KPJ Healthcare Conference

2014

Patient Centered Care:

the way forward

Professor Lyn Karstadt

NURSE
Executive Dean, Faculty of
Health, Engineering and Sciences

Engaging Patients and

Families:
Establishing Mutual Trust and
Clinical Collaboration

The engagement of patients and their

families must to be considered from
multiple perspectives
Establishing trust and collaboration
depends upon the understanding of
the roles, responsibilities and
priorities of all parties

The over-arching message:

Despite all of the challenges of the system, there
are hospitals that are figuring out a way to create
Patient-centered culturethey're doing it...And it's
the little things that they put into place that
actually impact the patient's experience. But when
you take them all together they begin to change the
culture. And even though they may not have a huge
impact on the macro system, in that hospital and
for those patients, they are making a difference.
(Susan Frampton, Planetree)

Considering a case study

..a case study
design has the
strength of
bringing into
focus a single
unit of
investigation,
or instance..

Merriam
(2009)
.

Most

appealing
design for
applied fields
which
include..
Health

Enables the
researcher to
examine
processes and
problems

gain understanding which can go

some way to enhancing practice by
reviewing education, modernisation,
. Updating guiding principles

Meet Harriett

How does this message apply to

Harriett:
Despite all of the challenges of the system, there
are hospitals that are figuring out a way to create
Patient-centered culturethey're doing it...And it's
the little things that they put into place that
actually impact the patient's and the familys
experience. But when you take them all together
they begin to change the culture. And even though
they may not have a huge impact on the macro
system, in that hospital and for those patients, they
are making a difference.

(Susan Frampton, Planetree)

Jane Cummings :
Chief Nurse (England)
....Fundamental

human need to be
..Fundamental
looked after with
human need to
respect and
be looked after
compassion..
with care and
dignity..

Six
supporting
core values.

Nurses need to
be introduced to
such fundamentals
throughout their
training/education

essential actions to be undertaken

by professional and care staff to
deliver quality care to a high
standard

So what about Harriett?

challengersencounters of care that falls
short of what they have a right to expect by
a long way we miss too many opportunities
to support people to keep well Society and
the healthcare and support system is changing
fast we all need to adapt
..acknowledge professional commitment and
values that that drive determination to make
a difference the potential to transform.
sieze the opportunity to create the future
where people are placed at the heart of care

Back to Harriett.

Competence
Courage
Care

Compassion
Communication

Commitment
Cummings (2012)

Thinking, doing, and caring (Karstadt, 2010)

Central Concept Viable Knowledge

My Mum

Thank you