Biller Direct

Business Drivers
Increase customer satisfaction
Access to financial status
Online delivery of Invoices, Reports and Statements
Customer expectations

Inefficient order-to-cash process

Payment processing efficiencies
Large volume of paper invoices and statements
Cost of invoicing and reconciliation

Significant online application use by our customers

Customers expect online payment capability
Global solution
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Return on Investment
Reduce order-to-cash cycle time
Access to invoices
Next day access following order fulfillment

Increase working capital

Opportunity to reduce delay in cash receipts up to five days

Cost savings
Lockbox cost reductions
Limits staff requirements
Online payments significantly limit exception processing

Print and mailing opportunities

Enables online-only receipt of documents and reports
3

Standard Biller Direct Functionality

Open bills
Display/download
Pay (partial or full)
Clear credits/debits

Paid bills
Display/download
In process
Processed
30 days/12 months/5 years/ Unlimited (Response time impact)

Cancel Payment
View bills associated with payment

Create Payment Advice/Display Payment Advice

4

Standard Biller Direct Functionality

(cont.)
Balances and line items
Download
Monthly balances (Debit/Credit/Balance/Sales)

Administrative data

Update address
Create/Change/Delete Bank Details
Change/Withdraw direct debit authorization
Notification preferences (Email/SMS)

Switch account
Multiple SAP payer accounts can be assigned to single user id

FAQ
Logoff
5

Our Must-Haves for the Design

Open Items-Payment (standard Biller Direct-Open Bills)
Filter document types
Flag future due credits as Non-Payable
Add line item data
Delivery Number/Purchase Order Number/Child customer
name/Line item description (reason code)

Prepayment-On Account Payment (custom screen)

Allows payments in excess of account balance
Payments not specific to an invoice

Payment History (standard Biller Direct-Payment)

Limit increment of time available for visibility
30 Days/90 Days/1 Year/2 Years
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Our Must-Haves for the Design (cont.)

Statements (custom screen)
Provide ability to receive electronic-only statements
Statements archived and accessible for 12 months
Custom reports available through archive

Bank Accounts (custom screen based on

administrative data)
Limits ability to Add and Edit bank information only

Switch Account (standard Biller Direct)

Contact Us (custom screen)
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Application Challenges Data Fields

and Filters
Functionality available to Add and Filter data
Addition of Delivery Number, Purchase & Order Number
Filter Document type, Reason code, Down Payment requests
SubObjects selection flexibility
assignment field values or partner type

Delete cancelled prepayments from appearing on the open

items screen
Prevent selection of future dated credits
Display PDF icon for invoices ONLY if document exists in the
archiving system
Add additional fields to the open items and CSV
download file
8

Open Items-Payment View

Open Items-Payment View (cont.)

10

Challenges Prepayment-On Account

Custom screen development using Web Dynpro

Generate customer down payment request
Update Event log
Modification to include down payment requests
in payment history and exclude from open bills
Updates to payment proposal
Parameter ID modification required for visibility
on FBL5N
Prepayment utilizes Special GL
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Prepayment-On Account View

12

Statements
Implemented custom design using object type DRAW
SAP
Document is not linked and requires further development
Define the object_id on the linkage table and require a
means to extract the list of statements through the Web
site

Design can be utilized to store any ABAP, Smartform, or

SAPScript generated report in the archive
Provides customer the ability to elect Online only
13

Statement Archive Design

Customer Statement
is generated and
indicator set to
Send to Documentum

Security Certificate

Statement
Converted to
OTF format sent
to archive by
FMs in
program

Document Received
by Documentum
using HTTP
Security Certificate
Processing

Documentum
Content
Repository

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Statement View

15

Bank Accounts
Modification of screen utilizing standard RFC
to update
Customer Master to eliminate the Delete
function
Function allows for edits but NOT deletions

16

Switch Accounts
Provides ability to have multiple accounts per
User ID
Modified to to arrange the object hierarchy
Implemented functionality to assign text/label
to a SubObject

17

Other Challenges
Creating custom screens Web Dynpro Java development
(SAP NetWeaver Development Infrastructure)
Implementing a foreign language
Supporting SAP ERP Central Component 6.0 Upgrade
No user exits to enhance Biller Direct Java Web application
Modification is the only option

Implementation of SAP Enterprise Portal

Single Sign-On (Portal to Biller Direct)

Integration of custom functionality Prepayment-On

Account with standard Biller Direct
Example: Payment history, cancellation, payment proposal,
payment run, audit log, etc.

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User Management Engine

configuration limits and flexibility

Multiple accounts accessible through single User ID

Establishing User Access utilizing Pooled reference user
fscm_refuser authorization profiles for ECC access
objtype_0
BUS3007 customer identifier
objkey_0 company code + customer number
Standard row limitation of ten (four accounts)
Enhanced to 30 lines, see SAP Note 869852

19

Thank You