Professional Documents
Culture Documents
1962 1964
1964 1981
1968 1981
1981 1992
1992 2008
2008 Present
In order to fulfill its mission, Wal-Mart has developed some unique, policies,
principles, rules, processes and procedures, the sum total of which form the
Wal-Mart stores corporate culture:
Open Door Policy - Managers' doors are open to employees at all levels
Sundown Rule - Answering employee, customer, and supplier questions on the
same day the questions are received
Grass Roots Process - Capturing suggestions and ideas from the sales floor and
front lines
3 Basic Beliefs & Values - Respect for the Individual, Service to our Customers,
Striving for Excellence
10-Foot Rule - Making eye contact, greeting, and offering help to customers who
come within 10 feet
Servant Leadership - Leaders are in service to their team
Walmarts Objectives
Improve returns
Strategies:
Balance their commitment to aggressive growth with their long-term
plan
Achieve positive comparable store sales [through four-point plan]
Enhance shareholder value
STRENGTHS
Powerful retail brands,
large scale of operation
worldwide
One Stop Retail
Strategic business
programs
Efficient working capital
management
OPPORTUNITY
Global food safety initiative
standard
Increasing demand of
online sales
Increasing opportunity in
growing economy
WEAKNESS
Self Cannibalization
Involvement in numerous
legal issues
Continuos product recall
Community relations
problem
THREATS
Intense competition
Price matching program by
target
Foreign currency
fluctuation
Low Prices
Easily Accessible
Appeal to As Many People as Possible
Social Media Campaigns
Product:
Stationery
Food
Home
hardlines
Automative
WalMart
Household chemicals
& consumables
Sporting
goods
Paint &
hardware
Health &
beauty aids
MARKETING STRATEGIES
Customers
Team
Spirit
Customer
Data
Give a good
value in
product for
customer
Sell what
customer
wants to buy
Ensures that
customer enjoy
themselves in
process
Exceeds
customer
expectation