KM@Infosys: Intranet

Architecture
Infosys Intranet Architecture
Content types
Access Restrictions
Target Audience
Content Gradation
Collaborative Content
Processes
People
KNOWLEDGE
Technology
KPortal
Multiple integrated
repositories
Discussion forums
Advanced Search
Technology Architecture

KPortal
Skills Database
Process Assets
System
Data
Doc upload
Integrated Search through KPortal
Search
Results
Content-rich auto-generated Project
Profiles
Process Assets belonging to projects
with matching project profiles
Knowledge Assets contributed by projects
with matching project profiles
Search
Query
Satellite
repositories
&
Intranet Websites
Project Mgt
Tools
Mail
Repository


Query
Query
forward
Response
Responses
forwarded
Repositorize
responses
No result
In repository
1
2
3
4
5
6
Infosys is constantly
developing solutions to
enhance knowledge
exchange & collaboration
Portal
Summarizer
Automatic Summarization
(prescribed compression)
Speak
Speech interface
To Portal
Portal DB
Agent
KSummarizer
Broadcast and Delivery of
knowledge available in the
intranet universe
K-Feed based on user
profile and work context
COMMUNITY
Mail: An Automatic e-mail Based
System for Real-time Collaboration
User A
Sends a query
1
Results found
2
Responses are sent
with zipped results
attached
3
Satisfied
4
Repository A Repository B
Repository C
Mail (Continued)
User A
Forward to Experts
4
Query is
forwarded
5
Experts
respond
6
Add responses to
repository
7
Responses
are forwarded
8
Expert List A
Earlier
Sends a query
Responses are
sent with zipped
results attached
Results found
1
2
3
Repository A Repository B
Repository C
KShop Homepage
KShop Home
page
Search for Knowledge Assets
KShop Search
Interface
- Shows the
information
architecture
Search Results
Search results
Rated according
to KCU*
A typical
Document
Document Rating and Reward/Recognition Scheme
Rating interface
Includes quality
and usefulness
of the document
The KCU
scoreboard
Recognizes the
most active
knowledge sharers
and contributors
Project Snapshot Search
Project Snapshots
Gives a brief
overview of each
project including the
key people involved,
technologies used
etc
Experts Search
Expert search
interface
A typical expert
details
- Includes the
knowledge areas
proficient in
Communities Discussion Forum
The discussion forum
interface view
- This is integrated
with MS Outlook
A typical discussion
thread
KM in Projects Process Kit
The KM Kit KM
Practitioners and
adopters training &
compliance kit