IB Business & Management

Business Functions
and Organisation
IB Business & Management
How this will work
What makes a good presentation?
What do you need to do?
Who does what?


IB Business & Management
Business Functions
Human Resources
Sales and Marketing
Research and Development
Production/Operations
Customer Service
Finance and Accounts
Administration and IT
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Human Resources
Recruitment and retention
Job descriptions
Person Specifications
Dismissal
Redundancy
Motivation
Professional development and training
Health and safety and conditions
at work
Liaison with trade unions
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Sales and Marketing
Market research
Promotion strategies
Pricing strategies
Sales strategies
The sales team
Product advice on new product development,
product improvement, extension strategies,
target markets
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Research and Development
New product development
Product improvements
Competitive advantage
Value added
Product testing
Efficiency gains
Cost savings
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Finance and Accounts
Cash flow
Monitoring income/revenue
Monitoring expenditure
Preparing accounts
Raising finance
Shares
Loans
Links with all other functional areas

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Production/Operations
Acquiring resources
Planning output labour, capital, land
Monitoring costs
Projections on future output
Production methods
Batch
Flow
Job
Cell
Efficiency

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Customer Service
Monitoring distribution
After-sales service
Handling consumer enquiries
Offering advice to consumers
Dealing with customer complaints
Publicity and public relations

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Administration and IT
Managing estates
Reception
Clerical work
Overview of quality control
Use of IT systems
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Business Organisation
Organisation by type
Global businesses complex organisation
structures
National organisation possibly stretches
throughout the country
Regional could be through a county or
wider area (North West, South East, etc.)
Local small organisations serving local
area or community

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Key ideas: Why organisation is
necessary.
Authority
Span of control
Chain of Command
Hierarchy
Delegation
Empowerment
Delayering
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Organisation Charts
Hierarchical Structure
Managing Director
Sales Director
Marketing
Director
Finance Director
A B C D
Market
Research
Strategy
Purchasing
Manager
Sales
Manager
Accounts
Manager
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Organisation Charts
MD
Middle
Management
Workers
Pyramidal Structure
Senior
Management
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Organisation Charts
R&D
Marketing Sales
Production
Finance
MD
Centralised/Entrepreneurial
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Organisation Charts
Sales
Marketing
Production
Accounts
Collaborative
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Organisation Charts
Marketing Sales
Production Finance
R&D
Circular/Flat
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Organisation Charts
Project
Marketing
R&D
Sales
Finance
HR
Production
Matrix Structure
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Entrepreneurial
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Organisation Charts
Changes to business structures
Linked to new thinking on leadership and
management
Less hierarchical
Emphasis on communication
and collaboration between sections
Global businesses more complex
structures

IB Business & Management
By
A business can organise by function.
Managing Director
Sales Director
Marketing
Director
Finance Director
A B C D
Market
Research
Strategy
Purchasing
Manager
Sales
Manager
Accounts
Manager
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By
Or by product
Managing Director
Sales Director
Marketing
Director
Finance Director
Mars
finance
Mars
sales
Mars
mkt
Mars
prod
Snickers
finance
Snickers
sales
Snickers
mkt
Snickers
prod
M&M
finance
M&M
sales
M&M
mkt
M&M
prod
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By
Or by Geography
Managing Director
Taiwan Director
Europe
Director
Japan Director
Taiwan
Sales
Taiwan
Finance
Taiwan
marketing
Taiwan
prod
Europe
Sales
Europe
Finance
Europe
marketing
Europe
prod
Japan
Sales
Japan
Finance
Japan
marketing
Japan
prod