Organizational

Behavior
People Are an
Organizations Most
Important Assets
What is an Organization?
An organization is a
collection of people
who work together to
achieve individual and
organizational goals.
What is Organizational Behavior?
Organizational behavior
(OB) is the study of
factors that affect how
individuals and groups act
in organizations and how
organizations manage their
environments.
WHY OB
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Insert Figure 1.1 here
Todays Challenges in the
Workplace
Challenges at the Individual Level
Job Satisfaction
Empowerment
Behaving Ethically
Challenges at the Group Level
Working With Others
Todays Challenges in the
Workplace
Challenges at the Organizational Level
Productivity
Developing Effective Employees
Absenteeism
Turnover
Organizational Citizenship
Competition From the Global Environment
Managing and Working in a Global Village
Effective Employees
Absenteeism
Failure to report to work
Turnover
Voluntary and involuntary permanent withdrawal from the
organization
Organizational citizenship behaviour
Discretionary behaviour that is not part of an employees
formal job requirements, but is helpful to the organization
Exhibit 1-3
Basic OB Model, Stage I
Organization systems level
Group level
Individual level
Summary & Implications
OB is a field of study that investigates the impact of
individuals, groups, and structure on behavior within an
organization.
OB focuses on improving productivity, by understanding
employees and why they behave in the ways they do.
Behavior of organizations, groups, & individuals can be
predicted, but you have to understand the circumstances.


Levels of Analysis
Organization level
Group level
Individual level

Basic OB Model
Independent Variables
Dependent Variables


PRODUCTIVITY
ABSENTEESIM
TURNOVER
JOB SATISFACTION
Organizational Level
Group Level
Individual Level
Contributing Disciplines to the
OB Field
Psychology
Sociology
Social Psychology
Anthropology
Political Science
ORIGINS OF ORGANIZATIONAL
BEHAVIOR
Psychology. Psychological theories have helped
us explain and predict individual behavior.
Many of the theories dealing with personality,
attitude, learning, motivation, and stress
have been applied in Organizational Behavior to
understand work-related phenomena such as job
satisfaction, commitment, absenteeism,
turnover, and worker well-being.
Sociology Psychology
Many of the concepts and theories about groups and the
processes of communication, decision making, conflict,
and politics used in Organizational Behavior, are rooted in
the field of Social Psychology.
Contributing Disciplines to the OB Field (contd)
E X H I B I T 13 (contd)
Sociology
The study of people in relation to their fellow human
beings
Contributing Disciplines to the OB Field (contd)
E X H I B I T 13 (contd)
Social Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the influence
of people on one another
Political Science
The field of Political Science has helped us
understand how differences in preferences and
interests lead to conflict and power struggles
between groups within organizations.
Anthropology
Organizational Behavior draws on the field of
Anthropology for lessons about how cultures (
corporate culture) and belief systems develop.
Contributing Disciplines to the OB Field (contd)
Anthropology
The study of societies to learn about human beings and
their activities
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Managerial Roles
Manager: Any person who supervises one or more
subordinates.
Role: A set of behaviors or tasks a person is
expected to perform because of the position he or
she holds in a group or organization.
Managerial roles identified by Mintzberg (see
Table 1.1):
Figurehead Leader
Liaison Monitor
Disseminator Spokesperson
Entrepreneur Disturbance handler
Resource allocator Negotiator
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Managerial Skills
Conceptual Skills: The
ability to analyze and diagnose
a situation and distinguish
between cause and effect.
Human Skills: The ability to
understand, work with, lead,
and control the behavior of
other people and groups.
Technical Skills: Job-specific
knowledge and techniques.
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Challenges for Organizational Behavior
and Management
Using new information technology to enhance
creativity and organizational learning.
Managing human resources to increase
competitive advantage.
Developing organizational ethics and well-being.
Managing a diverse work force.
Managing the global environment.