INTRODUCTION

PERSONNEL
DEVELOPMENT
ORGANIZATION
DEVELOPMENT
QUALITY AIR FORCE
(QAF)
TOTAL QUALITY
MANAGEMENT
(TQM)
Quality is all of the following
Quality is customer satisfaction/delight
Quality means conformance to specified
requirements.
Quality means fitness for use.
Quality means value for money.
Quality means zero defects.
Quality means guarantee of confidence.
Quality is efficiency and productivity.
Quality is an investment for profitability.
Quality is all of the following
Quality means on time delivery.
Quality is thought revolution in
management.
Quality is a systematic approach to
excellence.
Quality is the ultimate expression of
craftsman shift.
Quality is a never ending cycle of
improvement.
Quality means pride of ownership.
Quality is all of the following
Quality means consistently producing
conforming product.
Quality means credibility.
Quality
[
Performance
Expectation
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Quality is never an accident, it is always the
result of an intelligent effort.
- Jhon Ruskin
DEFINITION (ISO 9000/2005)
Ability of a set of inherent
characteristics of a product,
system or process to fulfill
requirements of customers and
other interested parties.
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(Quality Parameters)
nfr`mANey` tt`#vy (Quality of Design)

nfS`pAdney` tt`#vy
(Quality of Manufacturing
Or
Quality of Conformance)


QUALITY PARAMETERS
Quality of design
Quality of market research
Quality of product concept
Quality of specification
Quality of conformance
Quality of technology
Quality of man power
Quality of management
Technological characteristics.
Psychological characteristics.
Time-oriented characteristics.
Contractual characteristics.
Ethical characteristics.
FACTORS EFFECTING
QUALITY
Material
Machine
Man power
Methods
The variation of these factors give rise to the
resultant variation in quality conformance. To
minimize variation of quality design and
analysis in relation to the 4Ms, steps to be
taken to control each of these factors.
CONTROL
Control is planned action taken to
ensure that goals aimed at are achieved.

Deming (PDCA) cycle is a model for
control.
PLAN
DO
ACTION
CHECK
DEMING (PDCA) CYCLE
Determine goals
and targets
Determine methods
of reaching targets
Engage in education
and training
Implement work
Check
effectiveness of
the
implementation
Take corrective
action
GOING AROUND THE PDCA CYCLE
Repeated use of PDCA makes it possible to
improve the quality of the work, the work
methods and the results.
PERSONNEL
DEVELOPMENT
1. HUMAN FACTORS RELATING WITH QUALITY
MANAGEMENT.
2. HOW TO MOTIVATIVE THE SUBORDINATORS.
3. COMMUNICATION SKILLS.
4. MOMENT OF TRUTH (MOT).