Salesmanship is the art of successfully persuading prospects or customers to buy products or services from which they can derive suitable benefits. It is also defined as a seller initiated effort that provides prospective buyers with information and other benefits.
Salesmanship is the art of successfully persuading prospects or customers to buy products or services from which they can derive suitable benefits. It is also defined as a seller initiated effort that provides prospective buyers with information and other benefits.
Salesmanship is the art of successfully persuading prospects or customers to buy products or services from which they can derive suitable benefits. It is also defined as a seller initiated effort that provides prospective buyers with information and other benefits.
Agents Sales Consultants Sales Representatives Account Executives Sales Engineers District Managers Marketing representatives Account Development Representatives SALESMANSHIP DEFINITION Salesmanship is the art of successfully persuading prospects or customers to buy products or services from which they can derive suitable benefits, thereby increasing their total satisfaction. It is also defined as a seller initiated effort that provides prospective buyers with information and other benefits, motivating or persuading them to decide in favour of the sellers products or services SPECIFIC CHARACTERISTICS OF A SUCCESSFUL SALESMAN People Skills Ability to motivate, lead, communicate and coordinate effectively Managing Skills- Administrative skills like planning, organizing, controlling & decision making Technical Skills Training, Selling skills, negotiating skills, use of IT, problem solving abilities, Product knowledge
Selling Philosophy of Good Salespeople: Selling is problem solving Selling is a helping, caring activity A customer is a person to be served, not a prospect to be sold Treat people as human beings, not $ signs Unique products, relationships, cultures are important Be customer driven, not product driven Focus on customer needs The customer is the reason a salesperson exists Long-term success depends on pleasing others Selling is a win-win activity A commitment to self improvement and life-long learning essential for long-term success Adherence to a strict code of ethics emphasizing, among other things, mutual trust, respect, and honesty is essential What do salespeople do? 6 We usually think of SELLING
PRODUCTS SERVICES OR BOTH 1) They Sell: Products/services Solutions Information Ideas Service Their company Themselves 8 But what about.. Selling Yourself ?
Why Do Salespeople Sell? 1. Modern, Professional, Positive Reason = to meet customer needs, solve customer problems, and increase customer satisfaction 2) They work with people: Solve problems Represent the company Communicate (benefits?) with customers Develop relationships, partnerships, alliances Discover needs Gather information Educate customers Catalyze change Help people buy Serve customers Treat people with respect 3) They Manage: Their time Their territory Their records Their stress Seed Selling Is More Than Taking Orders Examples: 1. Recommend seeds that fit a farmers operation. 2. Plant and manage test plots. 3. Collect and share information with customers on fertility, planting depth and rates, chemicals, crop diseases, cultivation, and yields. 4. Soil testing. 5. Financial consulting. 6. Provide service to customers.
Joyce Vogelman, Iowa Farmer Today April 8, 1995, p. 3-4 What Makes a Good Salesperson? 1. Empathy = the ability to sense what the customer is feeling. 2. Drive = the personal need and want to make a sale (not merely for the money); = a proper ego that is enhanced by success while somewhat weakened yet motivated and not shattered by failure. Harvard Business Review
Selling is a process that: Facilitates the transfer of goods & services Persuades prospects to buy Occurs over various lengths of time Involves multiple steps (preparing, opening, presenting, closing, servicing), although maybe not all on every call Is part of marketing (promotion) Is customer (vs. product) driven Bridges the final 3 feet between the company and the customer Aims to develop long-term, win-win relationships Strives for repeat business Is technically oriented Emphasizes service and value Selling is helping people: Solve problems Make more $ Buy Meet their needs/goals Selling is a profession based on: Scientific skills, even though it is not an exact science Knowledge about selling principles/theories A code of ethics Psychological & sociological aspects of human behavior Rewards of being a professional salesperson: Freedom (own boss) Job variety Challenge Tangible accomplishments Recognition/awards Financial compensation Opportunities for advancement On cutting edge Personal relationships Satisfaction from helping others Job security Entertaining customers Travel 18 Seven Qualities of Top Salespeople-summary 1. Be ambitious. 2. Be courageous. 3. Be committed 4. Be professional. 5. Be prepared. 6. Engage in continuous learning. 7. Be responsible.
19 Seven Qualities of Top Salespeople 1. They are ambitious. 20 Ambition A strong desire to gain a particular objective; specifically, the drive to succeed or to gain fame, power wealth, etc. 21 Seven Qualities of Top Salespeople They are ambitious.
They are courageous. 22 Courage Everyone is afraid. The best salespeople do it anyway! Ask for the sale
The top people confront their fears. 23 Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed.
24 Commitment. Caring is the key element in successful selling.
Selling has often been defined as a transfer of enthusiasm. 25 Law of Correspondence
The more you believe in what you sell, the easier it is for you to convince someone else. 26 Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 4. They see themselves more as consultants than as salespeople.
27 Consultant stance People accept you at the way you present yourself. Act like a consultant in everything you do and say. What does a consultant do? 28 Forbidden Phrases WHY DO YOU NEED TO KNOW? NO. YOURE WRONG. WEVE NEVER DONE IT THAT WAY. YOULL HAVE TO. THATS NOT MY JOB. THATS AGAINST COMPANY POLICY. I DONT KNOW. 29 What makes people remember? Positive Associations Love, , Table, Fork, Pen, Stream, Wisdom, Stream, Flower, Zulu, Ruler, Blue, Sheep, Meaning, etc 30 Why Do Customers Stop Being Customers? Beyond Customer Service, 1992. % 1% Die 3% Move Away 5% Seek alternatives 9% Go to the competition 14% Dissatisfied with product/service 68% Upset with the treatment they receive 31 Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 4. They see themselves more as consultants than as salespeople. 5. They are prepared.
32 Three Keys to Preparation in Selling 1. Pre-call research do your homework- mentally prepare. 2. Pre-call objectives what are your goals? Starting out? Break it down. 3. Post-call analysis write down every detail. When to re-contact. Think what other approach could be used to advance your prospect of success.
33 Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 4. They see themselves more as consultants than as salespeople. 5. They are prepared. 6. They engage in continuous learning.
34 Keys to Continuous Learning Read one hour in selling each day. Listen to audio tapes in your car. Take all the training you can get. 35 Seven Qualities of Top Salespeople-summary 1. Be ambitious. 2. Be courageous. 3. Be committed 4. Be professional. 5. Be prepared. 6. Engage in continuous learning. 7. Be responsible.