Professional Documents
Culture Documents
Organisational Behaviour
Topic 1
Learning outcomes
Define the term organisational behaviour
Demonstrate understanding of the purpose of
organisational behaviour
Define the term managers and leaders in an
organisation
Describe basic roles of a manager in an organisation
Identify common leadership styles
What is an organisation?
Which of these would you call an organisation?
What is an organisation? Contd.
Organisations;
are composed of individuals and groups;
exist in order to try to achieve certain goals
involve specialisation, and require rational co-
ordination and control
have some degree of permanance
What is an organisation? Contd.
Organisations comprise two or more people engaged
in a systematic and coordinated effort, persistently
over a period of time, in pursuit of goals which
convert resources into goods and/or services which
are needed by consumers.
organisational behaviour (OB)
A field of study that investigates the impact that
individuals, groups, and structure have on behavior
within organizations, for the purpose of applying
such knowledge toward improving an organizations
effectiveness.
organisational behaviour (OB)
Purpose of OB
Viewing organizations as closed systems is no longer
valid
Components are no longer homogeneous Work
Place diversity
Globalization makes hierarchical communications too
slow
Information Technology gives power and information
to the one who can use it best.
Improving Quality and Productivity
Improving ethical behavior
Managers and leaders
Managers are individuals who is accountable
for more work than he or she could undertake
alone.
A leader is a person who has a vision, a drive
and a commitment to achieve that vision, and
the skills to make it happen.
Managers and leaders
Basis Managers Leaders
Origin
A person becomes a manager by
virtue of his position.
A person becomes a leader
on basis of his personal
qualities.
Functions
A manager performs all five
functions of management.
Leader influences people
to work willingly for group
objectives.
Stability It is more stable. Leadership is temporary.
Mutual
Relationship
All managers are leaders.
All leaders are not
managers.
Accountability
Manager is accountable for self and
subordinates behaviour and
performance.
Leaders have no well
defined accountability.
Followers
People follow manager by virtue of
job description.
People follow them on
voluntary basis.
Functions of a Manager
Planning - identifying goals and methods of
achieving the pre-determined goals
Organising - setting responsibilities to complete
tasks
Directing - using ones influence to motivate an
employee/s
Controlling - Monitor activities and undertake
corrective action/s
Role of a manager
Role of a manager
Role of a manager
Managerial Skills
Technical Skills - encompass the ability to apply
specialized knowledge or expertise.
People Skills - the ability to understand,
communicate with, motivate, and support other
people
Conceptual Skills - Managers must have the
mental ability to analyze and diagnosecomplex
situations.
Leadership styles
Autocratic the leader makes all decisions
independently
Democratic the leader encourages others to
participate in decision making
Paternalistic leader makes decisions but takes into
account the welfare of employees
Laissez-faire employees are encouraged to make
their own decisions, within limits
Questions
Define the term organisational behaviour
Demonstrate understanding of the purpose of
organisational behaviour
Define the term managers and leaders in an
organisation
Describe basic roles of a manager in an organisation
Identify common leadership styles