Digital Organizations

Prof. Dr. Abu Turab Alam

CCSIS, IoBM
May 2012
Objectives
What are the requirements of a digital
organization
What benefits a digital organization over non-
digital organization
What skill sets are required to select a
software

Objectives
What resources (inputs) are required for
Information Systems in an Enterprise
What are the Role of Information Systems
Development in an organization


Requirements of a Digital Organization
Hardware Infrastructure
Software Infrastructure
Business Processes
E-Business and E-Commerce Sites
Typical Example of Hardware Infrastructure
for a Business Organization

Software Infrastructure

A Typical Business Processes Diagram

Selection Process and Documents
(created by Claudia 2012)

Process model for introduction of
corporate social software

The five-level model
by Alexander et al., 2012

Benefits of a Digital Organisation

Information Systems in the Enterprise
Enterprise Resource Planning
Supply Chain Management
Customer Relationship Management
Database Management
Electronic Commerce and Electronic Business
Figure 1-1 Core information systems
in a typical enterprise

Application domains and modules of
SAP ERP [SAP 2007b]

Supply Chain Management (SCM)
While the focus of ERP is to support internal
business processes, business activities do not
end at the boundaries of the company. Going
beyond these limits is the task of supply chain
management (SCM).
Figure 1-3 Supply-chain processes [SCC
2006]

Supply Chain Behaviors
Organizations collaborate in supply chains
A firm's performance depends on its supply
chains
In addition, many methodological and
technical shortcomings of ERP have been
removed or at least improved in SCM. These
improvements are known as APS (advanced
planning and scheduling) [Meyr 2002]
Relationship between SCM and ERP
[Corsten 2001]

Customer Relationship Management
(CRM)
CRM: identifying methods and Techniques for
acquiring and retaining customers
It Manages customer interactions with a
company
CRM helps organizations increase the value of
every customer interaction and improve
corporate performance.
Sources and uses of customer
information [Siebel 2006]

Figure 1-6 Technological
infrastructure of information systems

Skill Sets of A Business Graduate
Write a full length note on businesss graduate
skill sets to select, understand, and implement
a ERP Information System.
Use MS Word to Upload it on turnitin
Time Allowed from now to end of class
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