Enterprise Telephony

Today
ET (Enterprise Telephony)
 Is a business telephony network
because it provides basic business
futures like.
 Hold.
 Three way calling.
 Call transfer.
 Call Forwarding.
Similarities Between PSTN
and ET
 Circuit switching.
 Both networks are based on the
switching of 64-Kbps circuits.
 Common infrastructure model.
 Bearers, call-control, and service plan
are contain in one platform.
Similarities Between PSTN
and ET
 Local Loop.
 Phone can plug directly in to switch and
receive a dial tone, place and receive phone
calls and so on.
 Services offered.
 Both Networks can provide basic services
like.

Hold.

Three way calling.

Call transfer.

Call Forwarding
Differences Between PSTN
and ET
 Signaling Treatment

 Advanced Features
Signaling Treatment
 PSTN uses Signaling system
7(SS7), ISDN, and in-band
signaling.
 PBXs in ET use CAS and PRI.
 In many cases, ET use Computer
Telephony Integration (CTI).
Advanced Features
 Inbound and Outbound call centers.
 ET networks usually contain a CTI (Computer
Telephony Integration) link that enable new
application – for instance, a screen pops up on
the representative computer’s screen that give
the representative the caller ID information, as
well as other information about that caller.
Advance Features
 Financial Enterprise Telephony.
 Hoot-n-Telephony.
 In this one person speaks and many
people listen.

This is common in stock brokerage.
Design of ET
 Simple business line.
 This method involves using a line directly
from the PSTN as a business line.
 This line is similar to residential line.
 The business customer is normally charged
a higher monthly rate.
 This simple business line usually user in
small offices that do not need many
telephony features.
 This service is provide and managed by
Local Exchange Carrier (LEC) and or
Competitive LEC (CLEC).
Design of ET
 PBX.
 PBX provide any features that business customer
requires such as.
 Hold, transfer, park and so on.
 These system often integrate.
 Voice mail.
 Local line.
 PSTN trunks.
Design of ET
 Key-system.
 This is a small version of PBX and is generally
use in offices fewer then 50 peoples.
 Centrex line.
 Provided and managed by LEC and CLEC.
 This line offers different services like PBX but
additional monthly changes is involved.
 Transfer.
 Three way call.
 Close user dialing-plan.
 Virtual Private Networks (VPNs).
ET Networks Provided by
PSTN
 A simple business line.

 A Centrex line.

 A VPN.
Simple Business Line
 This is used by small business.

 Similar to residential line but

costly.
Centrex Line
 It provide the additional services
like.
 Call transfer.
 Call hold.
 Call waiting.
 Closer User Group (CUG).
Virtual Private Networks
(VPNs)
 It offer enterprise customers the
benefit of a private network (CUG)
without the administration.
 It enables an enterprise customer
to dial a specific number.
 Virtual Private Network
Outgoing to LEC
Incoming to IXC 1-510-555-6025
1-700-123-3154

1-510-555-6025
IXC

PSTN
54

E.164 Addressing
-31

1-
LEC LEC

51
1 23

0-5
55
00-

- 60
2
1 -7

5
Dials: 1-700-123-3154

Store ID: 3154

Store ID: 5134
1-510-555-6025
1-408-555-2023
San Jose
Private Et Network

 No recurring change.

 Control over adds, moves, and

changes.
 Number Translation
Through PBX
1-202-555-1234

1-202-555-1234

PSTN
E.164 Addressing
234

1-2
55 -1

02
- 55
2-5

5-1
0

23
1-2

4
Dials:
9+1-202-555-1234

1234
1234

Dials:
5-1234
Tie-Lines for PBX
Interconnection
 Permanent circuit between two
points.
 This tie-line still uses the PSTN. But
the business pays a flat rate for
the dedicated use of the circuit
between San jose and Dallas.
Tie-Lines for PBX
Interconnection
San Jose Dallas
CO CO

Tie Trunks Tie Trunks

CO Trunks Tie Trunks

PBX Switch Switch PBX

10s, 100s 10s, 100s

1-408-555-1000 1-972-556-2000
PSTN