Presented to : Prof.

Mrunal Joshi

Presented by:
Mehernawaz Panthaky PG-13-79
Priyanshi Choksi PG-13-80
Siddesh Goregaonkar PG-13-81
An internet based company that sell tickets and passes for concerts
and shows across India in every big and small city.
Operations -all over India
We marketed through word of mouth, college event participations and
internet ads.
CORE DEPARTMENTS
SALES &
MARKETING
Pre sales
Marketing

Database

Inquiry Quotation
Post sales
Order
confirmatio
n
Invoice
ACCOUNTING
Billing &
Payment
Sending
invoice
Receivables
Book
keeping
HR
MARKETING Since the company was a start up and less of capital. Through
Word of mouth. Inquiry and questions addressed through email, letters, phone
calls.

CUSTOMER DATABASE- excel book of customers including those who have
ordered even once and of potential customers .
oPersonal information
oUnique customer id.


CHECK AVAILABILITY Master chart shows all the updates till date and quotations
for the same.
The slots of the booked tickets are highlighted thus enabling distinction of the plan so
far. The blocked seats, confirmed seats etc are all displayed together on one single chart.
SPECIAL INCENTIVES / BENEFITS - If they fulfill any of the conditions mentioned
below they get a special discount of 5 % on the total bill amount:-
1. Payment is made 1 month before the concert, shows , etc OR
2. They order in bulk i.e. more than 25 tickets OR
3. Regular customers we provide them with a special 5% discount
(If they fulfill first and second condition they get 7.5% discount.)
SALES ORDER CONFIRMATION- done after receiving confirmation

INVOICE - 3 different invoices are created (physical). For customer, self record and sales
department
PAYMENT - Through Electronic or physical mode
Lengthy and time consuming process
Delays and lost orders
Computer systems invites errors.
No transparency.
Misuse of information
Tedious to keep updating the master data on very regular basis.
Online Just-in-time booking was not available
Duplication and confusion.
Inability to trace debtor payment
A regular customer finds it difficult to furnish the same information about
him/her repeatedly and also has no info about his
past records.
Enterprise resource planning (ERP) is business management software ,usually a
suite of integrated applications that a company can use to store and manage data
from every stage of business, including:
1. Product planning, cost and development
2. Marketing and sales
3. Inventory management
4. Shipping and payment

Enterprise resource planning (ERP) is
business management software ,usually a
suite of integrated applications that a
company can use to store and manage data
from every stage of business, including:
1. Product planning, cost and development
2. Marketing and sales
3. Inventory management
4. Shipping and payment

ERP made our company more flexible and less rigidly structured , which
enhanced the businessinternally and externally.
ERP improved data security.
ERP provided us an integrated real-time view of core business processes, using
common databases maintained by a database management system.
ERP systems helped us track business resourcescash, and the status of
business commitments: orders, purchase orders, etc.

Customer Database-We now create a data for all existing and new customer. Two types of
customer data are stored about a customer sales data and accounting data

Contact Person for Customer-The contact person defines a specific person to communicate
with when dealing with pre-sale activity.

Customer Inquiry , Check Availability and Customer Quotation-Along with the inquiry we
provided the quotation or sales information without obligation. An inquiry can relate to
materials or services, conditions, and if necessary delivery dates.




Sales Order Referencing a Quotation-As a result, it simplified the order creation process by
copying the quotation into a sales order.

Discount Pricing-It reduced the arithmetical errors and transparency




Customer Invoice and Billing Document -The system calculated the differences between
original amount and corrected amount, thus making the process more cost-effective.

Also when there are any corrections in the number or seats of tickets ordered earlier it
resulted in delay and inaccurate invoicing as against now.

ERP helped in integration of sales and accounting processes-: Earlier the sales department
was not integrated with our accounts department ,so accounting information were never up
to date, thus creating problem in cash management and receivable management.