Top Customer

Irritations in a
Subdivision Real
Estate Industry in the
Philippines
By Rowena Caro
2014
weng.caro@gmail.com
What do First
time house
buyers say?
weng.caro@gmail.com
1
st
Time House Buyer Irritation #1
Mahirap
makahanap sa
manila ng
subdivision na
bibilin.
weng.caro@gmail.com
1
st
Time House Buyer Irritation #2
Bakit bawal ng
tingnan ang bahay
during
construction?
weng.caro@gmail.com
1
st
Time House Buyer Irritation #3
What are some
basic tips to know
the smell for
dampness and the
feel of the walls ?
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1
st
Time House Buyer Irritation #4
Incorrect Staircase
Railings.
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1
st
Time House Buyer Irritation #5
Only half of the
staircase has
railings
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1
st
Time House Buyer Irritation #6
Balcony railings
specifications have
also been
downgraded
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1
st
Time House Buyer Irritation #7
The doors installed are
all PVC during the
inspection, but as per
plan it should be
wooden door panel.
weng.caro@gmail.com
1
st
Time House Buyer Irritation #8
Misaligned PCPs
and Zocalo Walls.
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1
st
Time House Buyer Irritation #9
Uneven PCP
Surfaces
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1
st
Time House Buyer Irritation #10
Visually, anyone
would know the floor
is not even and
smooth.
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1
st
Time House Buyer Irritation #11
Buong sahig ng
bahay, hindi
pantay.
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1
st
Time House Buyer Irritation #12
Ground floor flooring has
a star crack (approx.
3mm-7mm) right from
center of floor to the
footing tie beams.
weng.caro@gmail.com
1
st
Time House Buyer Irritation #13
Rusted C-Purlins
and Purlin Fascia.
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1
st
Time House Buyer Irritation #14
May mga hairline
cracks ang wall.
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1
st
Time House Buyer Irritation #15
May Crack ang
firewall
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1
st
Time House Buyer Irritation #16
The guy who was with us
during inspection, parang 2-3
years pa lang nakagraduate
from college so wala halos
authority.
weng.caro@gmail.com
1
st
Time House Buyer Irritation #17
Delayed Turn Over
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1
st
Time House Buyer Irritation #18
Please provide a complete
list of documents needed
for house renovation to
keep me from returning
to your office every now
and then.
weng.caro@gmail.com
1
st
Time House Buyer Irritation #19
After the repairs, yung mga dating
walang leaks nagkaroon na naman
ng panibagong leaks... may mga
bagong leaks din na nakita sa gitna
ng panel mismo sa may sala halos
kadikit na ng mga power outlet sa
wall.
weng.caro@gmail.com
What do the
Foreigner with
Filipina Wife
says?
weng.caro@gmail.com
Foreigner with Filipina Wife Irritation #1
Numerous
inconsistencies and
incorrect
measurements.
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Foreigner with Filipina Wife Irritation #2
Even with waterproofing
the rain water still
penetrates in the
microfractures of PCP
surfaces.
weng.caro@gmail.com
Foreigner with Filipina Wife Irritation #3
Electric fence should be
installed, if possible it would
be nice if we can install
CCTV to all gates in the
villages.
weng.caro@gmail.com
Foreigner with Filipina Wife Irritation #4
Urinating every
where.
weng.caro@gmail.com
Foreigner with Filipina Wife Irritation #5
Throwing garbage
in vacant
properties
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Foreigner with Filipina Wife Irritation #6
Neighbours
always had
videoke everyday.
weng.caro@gmail.com
Foreigner with Filipina Wife Irritation #7
Your customer
account representative
was not able to
respond to any of my
queries
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Foreigner with Filipina Wife Irritation #8
Can you have all your
employees attend a
refresher course on
"Customer Service?"
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What do
Young
Professionals
say?
weng.caro@gmail.com
Young Professionals Irritation #1
Subdivisions in the
Philippines, especially
in Cavite, are already
saturated.
weng.caro@gmail.com
Young Professionals Irritation #2
The main door has leak
of water and parts of
the house are now
showing signs of
deterioration.
weng.caro@gmail.com
Young Professionals Irritation #3
Sa ngayon ang mga
palitada sa hamba
ng pintuan ay
nababaklas mag isa.
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Young Professionals Irritation #4
Ang paint, sa interior,
nagpeepeel off, sa
exterior naman ang bilis
mag fade.
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Young Professionals Irritation #5
Tubo ng kuryente sa
meter base bulok na
samantalang bago
lang kinabit
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Young Professionals Irritation #6
Yung mga tubo ng tubig hindi
matibay, after ilang weeks lang
may leak na, puro
substandard yung mga
nakakabit na mga lababo,
linya ng ilaw at mga doorknob.
weng.caro@gmail.com
Young Professionals Irritation #7
How could you possibly
repair a 2nd floor na
umuulan kada may nag
shower sa cr?
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Young Professionals Irritation #8
Wrong grouting
of tiles/paint
and bathroom
tiles
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Young Professionals Irritation #9
Yung tissue holder
tabingi, at walang
humpay na pagsulpot
ng mga cracks sa PCP.
weng.caro@gmail.com
Young Professionals Irritation #10
Cracks on walls inside
and outside the unit
(repairs are very slow
to the point of
annoyance)
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Young Professionals Irritation #11
Cracks on the wall (take
note cracks are inside
the house) near the
stairs as well as on other
areas of the house.
weng.caro@gmail.com
Young Professionals Irritation #12
The major problem
ng unit ko ay yung
firewall and backwall
ko nagkaka-leaks.
weng.caro@gmail.com
Young Professionals Irritation #13
Pagka repair ng isang
tagas or cracks, sa ibang
part naman ng bahay ang
magkakaron ng tagas at
cracks.
weng.caro@gmail.com
Young Professionals Irritation #14
3 inches na lang
ang kapal ng mga
sahig!
weng.caro@gmail.com
Young professionals Irritation #15
Developer has not delivered
amenities such as
playground, pocket
gardens, mini theatre, &
gym.
weng.caro@gmail.com
What do
Overseas
Filipino Worker
says?
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OFWs Irritation #1
Property websites
would be helpful to
limit searches by
max # of bedrooms.
weng.caro@gmail.com
OFWs Irritation #2
Building design is
far from what is
presented in the
brochure
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OFWs Irritation #3
Houses are
constructed with
eaves vents with
missing insect
screens.
weng.caro@gmail.com
OFWs Irritation #4
The cement mixture is a
substandard, and no
curing/spraying of water
was done. You can tell by
the looks and sound of it.
weng.caro@gmail.com
OFWs Irritation #5

1 sheet of flexboard
ceiling was torn, probably
due to expansion from
rainwater, or worker's
carelessness.
weng.caro@gmail.com
OFWs Irritation #6
Di maayos ang
finishing ng walls
at yung paint di
pantay pantay.
weng.caro@gmail.com
OFWs Irritation #7
Cracked PCPs, uneven
walls, hanger rods and
other defects with regards
to unit construction.
weng.caro@gmail.com
OFWs Irritation #8
Walang grills
yung windows
ng 2nd flr.
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OFWs Irritation #9
Square bars for balcony
grills should be 12 mm:
As found 9mm only
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OFWs Irritation #10
Penetrating crack
from lower left end of
steel window up to
12" down.
weng.caro@gmail.com
OFWs Irritation #11
Steel window: Z
bars should be
3mm: As found:
2mm only
weng.caro@gmail.com
OFWs Irritation #12
The doors installed are
all PVC during the
inspection, but as per
plan it should be wooden
door panel.
weng.caro@gmail.com
OFWs Irritation #13
Wall panels have
cracks at firewall
area and division
wall.
weng.caro@gmail.com
OFWs Irritation #14
Slanting penetrating
crack from upper left
of ceiling to lower
right of floor.
weng.caro@gmail.com
OFWs Irritation #15
Rain watermarks
at the wall.
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OFWs Irritation #16
3 wall panels have
cracks: zocalo wall,
T&B division wall
and staircase wall.
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OFWs Irritation #17

Crack at
Staircase wall
shaped like letter
A.
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OFWs Irritation #18

Second floor PCPs'
thickness was
downgraded from 4
inches to 3 inches.
weng.caro@gmail.com
OFWs Irritation #19
We found out that while the
tiles were being dismantled,
the flooring cement went
with it which exposed the
soil of the ground.
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OFWs Irritation #20

Floor finish not
levelled, the mound
with a maximum
elevation of 10 mm.
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OFWs Irritation #21
Outside of the unit there
was no gutter and
downspout, again as per
plan there should be a
gutter and downspout.
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OFWs Irritation #22
After repair, when we visited it
again ang daming lagpas na
pintura na sinadyang
pinturahan. The repairs is not
made, hindi inayos ang mga
bakbak na pintura sa labas ng
bahay like sa balcony.
weng.caro@gmail.com
What do the
Employees who
want to live near
its work place
says?
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #1

Problem is the location
of most subdivisions
are mostly at the far
end of the metro manila
area.
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #2

Rainwater seeping
through the steel
casement
windows.
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #3

Precast walls hindi makinis. In
most panels bako bako ang
surfaces. Maski lagyan ng skim
coat ng Finishing Contractor,
hindi kayang habulin ang uneven
surfaces.
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #4


Nabakbak na
cement sa
bandang
pintuan.
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #5

Kupas na paint,
mukhang luma at
defective ang
ginamit
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #6

Halos
kinakalawang na
ang mga PCP
connectors
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Employees who want to work near its work
place Irritation #7

Nung tinesting namin ang
mga ilaw, meron isa doon
na nag-short, pumutok
yung ilaw na nilagay namin
so malamang may leak din
sa bubong, siguro nabasa.
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #8

All areas with
the water system
( kitchen and cr )
are leaking!!!
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #9

Leaks on one
outlet and main
outlet.
weng.caro@gmail.com
Employees who want to work near its work
place Irritation #10

Pwede bang baguhin
ang existing policy: We
cannot allow our
buyers to see their unit
during construction.
weng.caro@gmail.com
What do
Start up
Family says?
weng.caro@gmail.com
Start-up Family Irritation #1
Naiinis ako kasi
meron pa silang
Legal Miscellaneous
fees which costs
200K.
weng.caro@gmail.com
Start-up Family Irritation #2
How true na
problema ang
tubig?
weng.caro@gmail.com
Start-up Family Irritation #3
Entrance ng subdivision
dito minsan wala ilaw ang
waiting shed nung bago
lipat nga kami dito wala
guardhouse kelan lang
nagkaron ng gate.
weng.caro@gmail.com
Start-up Family Irritation #4
Late delivery of their units,
non-compliance with the
approved plan or failure to
make the necessary
repairs to the unit within
reasonable time.
weng.caro@gmail.com
Start-up Family Irritation #5
Our new refrigerator and air
conditioners wont cool, the
microwave oven wont heat up and
the lights dim as if there is
something wrong with your
eyesight. It is the undersized
temporary power & substandard
cables are used.
weng.caro@gmail.com
Start-up Family Irritation #6
I was shocked to see my
kitchen counter was built
very near the side wall and
would not fit a cooking
range.
weng.caro@gmail.com
Start-up Family Irritation #7
Rusted PCP
connectors and
improper
connection and
welding.
weng.caro@gmail.com
Start-up Family Irritation #8
One stair step is hollow,
and the handrails are
substandard. The size of
square bars must be
12mm, they install
8mm.
weng.caro@gmail.com
Start-up Family Irritation #9
The wall at lavatory
side has 2 parallel
vertical penetrating
cracks from ceiling to
top of wall tiles.
weng.caro@gmail.com
Start-up Family Irritation #10
Andrail pipe must
be black iron,
and they installed
gi pipe sch.20.
weng.caro@gmail.com
Start-up Family Irritation #11
Yung ground floor, alon-
alon yung tiles. Yung
dalawang CR naman hindi
babagsak yung tubig kasi
hindi siya pupunta dun sa
drainage.
weng.caro@gmail.com
Start-up Family Irritation #12
Ang tubig may pinong
pino na silt or dumi
hindi talaga sya
pwedeng ipanluto galing
sa tangke ng provider.
weng.caro@gmail.com
Start-up Family Irritation #13
Maraming daga,
lamok at langaw
sa likod bahay.
weng.caro@gmail.com
Start-up Family Irritation #14
Poor quality of
houses, walang
concern at care sa
buyers.
weng.caro@gmail.com
Start-up Family Irritation #15
Lahat ng policies
nila sila lang ang
may advantage.
weng.caro@gmail.com
Start-up Family Irritation #16
Customer service
na hindi
nakakatulong.
weng.caro@gmail.com
Start-up Family Irritation #17
What happened to the
regular twice a week
garbage collection?
Naiiwan na lang ang mga
basura sa tapat ng mga
bahay namin.
weng.caro@gmail.com
Start-up Family Irritation #18
May kapitbahay kasi kami
ngayon na seaman and every
time umuuwi siya, mega-
inuman and mega-karaoke
sila until the wee hours of the
morning. Di tuloy kami
makatulog ng maayos.
weng.caro@gmail.com
Start-up Family Irritation #19
After trying to request for
site inspection several
times and being denied of
it, sumuko na kami. I
have submitted a Notice of
Cancellation of Purchase
Thank You