Effective

Communication
 Content
 Introduction
 What is Communication
 Types of Communication
 What is Effective Communication
 Anatomy of Communication
 Skills of Effective Communication
 Examples of Effective/ Mis– communication
 Do’s of Effective Communication
 Don’ts of Effective Communication
 Summary and Open Discussion
 Introduction
 Linking Process
 Crucial ability.
 Method to convey among fauna & human
 Operates through 6,912 known spoken languages &
many more unknown primitive languages.
 Way of information sharing & knowledge transfer in
personal – professional- spiritual arena.
 Operates through simple verbal language to complex
digital software language.
 What is Communication
 Communication is defined as the
interchange of thoughts or
opinions through shared symbols;
e.g. language, words, phrases,
sentences, financial figures etc.
 How & way information is sent
and received is vital for
communication.
 Whether personal or professional
we convey our culture through
words, sign & gestures.
 Types of Communication
 On basis of Medium
 Verbal & Non Verbal
a) Speaking, Listening,
Gestures
b) Pen & Paper Writing
c) Electronic or Digital
d) Combination of 2 or
3 medium like speaking
on mobile is physio-
electronic communication
 Types of Communication
 On Basis of Purpose
 Physical – Personality
 Personal – Family
 Business – Customer
 Emotional – Smile
 Others - Social, Political,
Economical, Spiritual etc
What is Effective Communication
 Anatomy of Communication
 Input – Process -
Output method.
 Sender & Receiver
are main element.
 Other factors
affecting this process
 Channel
 Environment
 Sender’s receiver’s
psychology
 Transmission (loss or
undelivered in case of
electronic messages)
 Skills for Effective Communication

 Listening Skills
 Speaking Skills
 Feedback Skills
 Analysis & Writing
Skills
 Presentation skills

Among all listening with patience is crucial skill

Miscommunication - Illustrations
Miscommunication - Illustrations
Miscommunication - Illustrations
 Communication - Illustrations

Good Communication builds trust, team & triumphs

Communication - Illustrations
 Don’ts for Effective Communication
 Selective Perception
 Emotional Clouding or
Baggage
 Culture & Language
barrier
 Preconceived Notions
 Lack of self esteem
 Jumping to conclusions
 Filtering
 Dos for Effective Communication
 Listening with open mind
 Hearing With The Senses
 Sharing correct information
 Elicit Interpretation.
 Ideas, Attitudes And
Emotions
 Interpersonal, Oral Exchange
 Knowing correct usage of
words as per age & authority.
 Check List
S.No Content Face to Face Telephonic
Communication Communication

1 Prepare for Communication {If you fail to prepare then √ √

you are prepared to fail)

2 Seek Appointment √ √

3 Opening Greetings √ √

4 Introduce Company/Self - √

5 Confirm the receiver - √

6 Reintroduce & Reconfirm, if required (if call is - √

transferred / could not hear)
7 General Discussion – like Opening Batsman √ √

8 Confirm Attention – Is it OK to talk now √

- Im in meeting
 Check List
S.No Content Face to Face Telephonic
Communication Communication

9 Gauge the NOISE √

10 Decide to talk – now / confirm when to talk √

11 Regarding – Subject √ √

12 Reference – If any √ √

13 Information √ √

14 Purpose/RF action/specific time √ √

15 Closing Remark √ √

16 Greetings / Thanks √ √

Note : Noise – Mood, Business, Health, next appointment