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Employee Grievances

A grievance can be:

 any discontent or dissatisfaction,


 whether expressed or not,
 whether valid or not, and
 arising out of anything connected with the
company
 that an employee thinks, believes, or
even feels as unfair, unjust, or inequitable
Causes of grievances
 Working Conditions
 Management policy e.g. union formation etc.
 Concerning Wages
 Concerning Supervision
 Concerning Individual Advancement
Identifying grievances

 Exit Interviews
 Suggestion Boxes
 Grievance procedure
 Opinion Surveys
 Open door policy
Forms of grievance
 Factual
 Imaginary
 Disguised
Step Ladder Procedure
Filling or Written
Grievance Step No. 1

Supervisor or
Foreman Step No. 2

Head of Department Step No. 3

Joint Grievances
Committee Step No. 4

Chief Executive Step No. 5


Voluntary
Arbitration Step No. 6

SETTELEMENT
Guidelines for effective grievance
Handling:
 Patient hearing by superior
 Root of the Problem
 Concern to solve problem
 If Real - Remove causes
 If Imaginary - convince workers
 Time limit
 Writing the grievance
 Gather Relevant facts
 Communication of redressed
 Follow up-Action

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