1.

EMPLOYEE SATISFACTION


2. EMPLOYEE ENGAGEMENT
DATA ANALYSIS
QUESTIONNAIRE
Note all answers are shown in percentage i.e Total response received /20 x 100
Q.1. Overall, How satisfied are you working in this Hotel?








Figure 1
ANALYSIS:
The employees, who responded that they are, dissatisfied and highly
dissatisfied working in this hotel because they are newly joined and still under
the training period and yet not aware of the functioning of the Hotel. The
recommendations on the same can be given that to give better training or
knowledge about the Hotel to all the employees.
DATA REVEALS THAT:
30% highly satisfied,
30% satisfied,
25% neither satisfied nor dissatisfied,
5% dissatisfied,
10% highly dissatisfied.

Q.2. How satisfied are you with your job security in this Hotel?

Figure 2

ANALYSIS:
Talking about the 50% of employees who said that they are neither satisfied nor
dissatisfied as the employees have a fear that if they dont provide a better service
to the customers or the higher authority receives the complaints about this than
there are chances of losing their jobs.

DATA REVEALS THAT:
20% highly satisfied,
30% satisfied ,
50% satisfied nor dissatisfied.
Q.3. How satisfied are you with the performance management system & the outcome?



Figure 3

ANALYSIS:
The employees, who has negative response in respect to this question is because
of no proper feedback from their senior executives.
The recommendations on the same can be given that to appreciate the employees or
speak to them if something goes wrong as it will increase the
performance and the outcomes.
DATA REVEALS THAT:
35% highly satisfied ,
10% satisfied,
15% neither satisfied nor dissatisfied,
35% dissatisfied,
5% highly dissatisfied.


Q.4. How satisfied are you with the Hotels employee policies?


Figure 4

ANALYSIS:
Most of the employees are dissatisfied with the Hotel policies it is advisable to the
management if possible to improve upon them.

DATA REVEALS THAT:
25% highly satisfied,
35% satisfied,
25% neither satisfied nor dissatisfied,
10% dissatisfied,
5% highly dissatisfied
Q.5. How satisfied are you with the fairness of the way the Hotel treats
all employees?


Figure 5

ANALYSIS:
Here the employee says that there is unequal justice between the senior and
junior employee.
The recommendations on the same can be given that to display equal respect for
every staff member and not to differentiate between them.
DATA REVEALS THAT:
25% highly satisfied,
10% satisfied,
20% neither satisfied nor dissatisfied,
45 % dissatisfied

Q.6. How satisfied are you with your job?



Figure 6


ANALYSIS:
Here some employees are dissatisfied because they dont get enough opportunities
on their job to show their talent.
DATA REVEALS THAT:
25% highly satisfied,
35% satisfied,
30% neither satisfied nor dissatisfied,
10% dissatisfied
Q.7. How satisfied are you with the training & development provided by
the Hotel?


Figure 7

ANALYSIS:
The employees, who responded they said that they are completely not happy with
the training provided by the trainer as the communication is not proper and the
trainers are not expert.
The recommendations on the same can be given that to have the best trainers
so that the employees can give the best in their work.

DATA REVEALS THAT:
35% highly satisfied,
35% satisfied,
15% neither satisfied nor dissatisfied,
10% dissatisfied,
5% highly dissatisfied
Q.8. How satisfied are you with the supervision you receive?


Figure 8

ANALYSIS:
The response from the employees for this question says that the supervision they
receive is good for the experienced employees but some are not happy as they are
under training period and completely new to job and they dont get good response
from the supervisors.

DATA REVEALS THAT:
20% highly satisfied,
45% satisfied,
25% neither satisfied nor dissatisfied,
10% dissatisfied
Q.9. Do you think the people here are pleasant and co-operative to work with?


Figure 9

ANALYSIS:
Here most of the employees are happy working but some are not as the seniors do
not co-operate with the junior employees.

DATA REVEALS THAT:
35% highly satisfied,
30% satisfied,
10% neither satisfied nor dissatisfied,
25% dissatisfied
Q.10. Are you satisfied with the effort to you and your performance by the
superior and the team members?

Figure 10
ANALYSIS:
The employees, who responded to this question has negative response as the
team members and the superior do not co-operate and the newly joined/ junior
employees have to work more than the seniors.
The recommendations on the same can be given that to distribute the duties
equally to all the employees and empower every team members.
DATA REVEALS THAT:
60% highly satisfied,
20% satisfied,
15% neither satisfied nor dissatisfied,
5% dissatisfied
Q.11. Are you satisfied that mission and purpose make you feel the
importance of your job?


Figure 11


ANALYSIS:
Most of the employees are not aware about the mission of the Hotel so they are
unable to give 100% at the work they do.
DATA REVEALS THAT:
20% highly satisfied,
35% satisfied,
35% neither satisfied nor dissatisfied,
10% dissatisfied
Q.12. Do you have the materials and equipment to do your work efficiently?

Figure 12

ANALYSIS:
Some of the employees said that they are unable to work efficiently as they dont
get the equipments and materials as and when required. It is advisable to the team
leader to see that the team gets all the required things so that team can work
properly.
DATA REVEALS THAT:
20% highly satisfied,
55% satisfied,
15% neither satisfied nor dissatisfied,
10% dissatisfied
Q.13. Are you satisfied with the stress relief programs conducted in your
organization?

Figure 13

ANALYSIS:
Most of the employees are not aware about the programs conducted in the Hotel
as they are completely busy with the duties assigned to them. It is advisable to
see that everyone gets equal chance to participate in the activities conducted in
Hotel for the employees.

DATA REVEALS THAT:
15% highly satisfied,
40% satisfied,
20% neither satisfied nor dissatisfied,
25% dissatisfied
Q.14. Are you satisfied with the opportunities given at work to learn and grow?


Figure 14

ANALYSIS:
Some of the employees said that they are not getting equal opportunities the
employees who responded to this question they are new to the job and they are
still under the training period.
DATA REVEALS THAT:
45% highly satisfied,
20% satisfied,
20% neither satisfied nor dissatisfied,
15% dissatisfied.
Q.15. Are your associates (fellow employees) commits in doing quality work?


Figure 15

ANALYSIS:
Most of the employees do not agree to this question as there is competition
between all the employees so they dont believe in giving quality work.
DATA REVEALS THAT:
35% highly satisfied,
35% satisfied,
15% neither satisfied nor dissatisfied,
5% dissatisfied
10% highly dissatisfied.
Q.16. Is there someone at work who encourages your development?

Figure 16

ANALYSIS:
Most of the employees are happy as they are encouraged in their work.
Some responded negative reply as they feel they are not giving 100% to the
work they do.

DATA REVEALS THAT:
35% highly satisfied,
35% satisfied,
10% neither satisfied nor dissatisfied,
20% dissatisfied
Q.17. At work do your opinions seem to count? Do you involve in feedback
and it is considered?

Figure 17

ANALYSIS:
Here few of the employees opinions and feedbacks are not taken into
consideration. It is advisable that to they should consider the opinions
and feedbacks from all the employees before taking any decision as
employees should be happy with the decision taken.
DATA REVEALS THAT:
20% highly satisfied,
25% satisfied,
35% neither satisfied nor dissatisfied,
15% dissatisfied,
5% highly dissatisfied.

SUGGESTIONS AND RECOMMENDATIONS

It is advisable to build employees' competence and self-confidence through training,
feedback and recognition. "There is a very close relationship between high job
satisfaction and feelings of effectiveness on the job, "Encouragement of genuine self-
confidence is probably the number one way to achieve higher job satisfaction.


Actively train, educate, and mentor your staff. Surveys have proven that the
overwhelming majority of employees want to learn more, enlarge their education, and
become more valuable to their employers. Take advantage of this mindset and
improve operations, too. Maintain a training and education program for all levels of
staff. If possible, create a mentoring program for newer employees. Study indicate that
staff satisfaction will measurably increase.


It is very important to provide the opportunity to the employees of the organization to
express their ideas or whatever they want to express.


Management should clear their milestones, vision, mission and goals to the employees
in the organization. This can be done with the help of in-house training programs.


Management should involve the workers representatives in managerial activities so
that the transparency could be maintained and through this they can win the confidence
of the employees.

Management should give due importance to mental relaxation & social cultural
development of an employees who strives hard for the company. Through various
recreational activities for them.

Reward or Praise/appreciation works as magic for an individual and motivates them for
work. Apart from this they could be given feedback too in the appraisal process which
will let them know where they lack in and where they need to grow with the
organization.

Role clarity of each position should be defined and based on that individuals can plan
their work accordingly. Nothing should be hidden from them because the employees are
the greatest asset to the Hotel.

Proper cooperation between management, supervisors and the low level employees is
very necessary in the Hotel. This can be done through various informal meetings and
departmental visits and having a direct communication with the employees. If this
step is taken effectively the employees will definitely feel important in the company
and will realize their importance in the job too which will increase their level of
commitment.

Make it an essential work of the role of all leaders in the organization to create the
conditions that encourage, maintain and improve employee engagement.

All the above factors are very important for management to take into consideration
that will help them to grow more in future and achieve best output from the
employees.
CONCLUSION
Commitment
Loyalty
Morale
Overall employee satisfaction
Career goals


BIBLIOGRAPHY
Sites Referred:
www.wikipedia.org
www.siescoms.edu
www.sarovarhotels.com
www.humanresources.about.com
www.wisegeek.com
THANK YOU