The success of your leadership, marriage and

relationships with others depends a great deal

on your ability to communicate.

Many of the best thinkers are not leaders.
Why? They cannot communicate. Your
leadership rests on your ability to connect with
people, share your ideas and vision, and
motivate them to partner with you.

THREE KEY AREAS OF COMMUNICATION

I. Verbal & Non verbal communication


II. Writing


III. Listening
I. Verbal & Non Verbal communication
(Speaking)
Verbal & Non Verbal Communication include;
Words 7%
Body Language 55%
Tone of voice 38%
It is also very important to understand that
the major part of communication is non-
verbal.
II. Writing Managers and leaders
must express their ideas clearly,
concisely, and completely when
speaking and writing.

The process of good writing involves
three basic steps preparing, writing,
and editing. Business writing and memo
writing will be our point of focus in this
training.

1. Business Writing Practicing the following
principles will help you be a more effective writer.
Know your objective
Make a list
Organize your ideas
Support your ideas
Use bullets or numbers
Write complete sentences
Use short sentences
Be precise and accurate
Use commas appropriately
Use the correct word
Avoid tautologies

Write numbers out
Have a conclusion
Edit your work
Get help Use of websites, dictionaries etc.
2. Memo Writing A business memo
helps members of an organization
communicate without the need for
time-consuming meetings. It is an
efficient and effective way to convey
information within an organization.
Key Areas in Memo Writing
Opening Segment
Discussion Segment
Closing Segment
Summary Segment
Begin the memo with a heading segment,
following this format:
TIPS
Make sure you address the reader by her or
his correct name and job title. Courtesy titles
are not necessary but make sure you spell
everyones names properly and dont use
informal nicknames.
Use a job title after your name, and hand write
your initials by your name. This confirms that
you take responsibility for the contents of the
memo.
Be specific and concise in your subject line
Listening
Skill in communications involves a number of
specific strengths. The following lists some suggests
for effective listening when confronted with a
problem at work: In addition, a supportive and
effective listener does the following:

Stop talking: Asks the other person for as
much detail as he/she can provide; asks for
others views and suggestions
Looks at the person, listens openly and
with empathy to the employee; is clear
about his position; be patient
Listen and Respond in an interested way
that shows you understand the problem
and the others concern
Is validating, not invalidating (You wouldnt
understand); acknowledge others
uniqueness, importance
Focuses on the problem, not the person; is
descriptive and specific.
Attends to emotional as well as cognitive
messages (e.g., anger); aware of non-verbal
cues, body language, etc.; listens between
the lines
Reacts to the message, not the person,
delivery or emotion
Make sure you comprehend before you
judge; asks questions
Stays in an active body state to aid listening

BARRIERS TO EFFECTIVE COMMUNICATION

Language: the choice of words or language;
Different levels of meaning
Defensiveness, distorted perceptions, guilt,
project, transference, distortions from the past
Misreading of body language, tone and other
non-verbal forms of communication (see
section below).
Assumptions assuming others see situations
your way or have the same feelings like
you
Lack of Sincerity Hidden motives and
agendas
Perceptions
Cultural Differences
Create a time
for
togetherness,
have play time
TIPS FOR EFFECTIVE COMMUNICATION
Understand the Person; its not just what you
say, but how they hear it.
Use simple words; its not just what we say,
but how we say it.
Understand Timing; its not just what you say,
but when you say it.
Model your message; its not just what you
say, but how you show it.
Be enthusiastic; its not just what you say, but
why you say it
Get Feedback; its not just what you say,
but how they respond to it.
Maintain the self-confidence and self-
esteem of others
Make use of memos, short notes or stick-
on.
Make sure you summarize
Lead by example The toughest and first
person to lead is you.