Lesson 1: Introduction

to Management
What is Management

 Getting things done through

other people

 Function and authority

 People working together to

achieve a common goal
Managerial Skills:

 Technical
 Human
 Conceptual
 Design
1. Technical Skill

 The ability to use specific

knowledge, methods, and
techniques in performing work
 Involves working with tools and
specific techniques
2. Human Skill

 The ability to understand,

motivate, and get along with, or
work with other people
3. Conceptual Skill

 The ability to comprehend

abstract or general ideas and
apply them to specific situations
 The ability to see the “big
picture”
4. Design Skill

 The ability to solve problems in

ways that will benefit the
organization
Lesson 2: Introduction
to Leadership
What is Leadership?

 The influence, that is, the art or

process of influencing people so
that they will strive willingly and
enthusiastically toward the
achievement of group goals
Ingredients of Leadership
 The ability to use power effectively and in a
responsible manner

 The ability to comprehend that human

beings have different motivation forces at
different times and in different situations

 The ability to inspire

 The ability to act in a manner that will

develop a climate conducive to responding
to and arousing motivations
ACTIVITY 1:
Your Leadership Style
YOUR LEADERSHIP STYLE
ASSESSMENT:

 I. AUTOCRATIC

 II. PARTICIPATIVE

 III. FREE-REIGN
Leadership Behavior and
Styles
 Autocratic

 Democratic, or Participative

 Free-reign

 Situational (to be discussed as a

separate topic)
I. AUTOCRATIC

 Commands and expects

compliance

 Dogmatic and positive

 Leads by the ability to withhold

or give rewords and punishment
Autocratic Leadership

AUTOCRATIC LEADER

Follower Follower Follower

II. PARTICIPATIVE

 Leader consults with

subordinates on proposed
actions and decisions

 Encourages participation from

subordinates
Democratic or Participative
Leader

PARTICIPATIVE
LEADER

Follower Follower
Follower
FREE-REIGN

 Uses his or her power very little,

if at all

 Gives subordinates a high

degree of independence in their
operations
FREE-REIGN LEADER

FREE-REIGN
LEADER

Follower Follower Follower

Attributes of an Effective
Leader

 Substance

 Competence

 Enthusiasm

 Being an Example

 Commitment
LEADERS
vs.
MANAGERS
 Leaders… Managers…
 Provide vision  Supply realistic
perspectives
 Deal with concepts  Relate to functions
 Exercise faith  Deal with facts
 Seek excellence  Strive for efficiency
 Are an influence for  Coordinate
good available resources
for maximum
accomplishment
 Provide direction  Are concerned
 Thrive on finding about control
opportunity, achieving  Succeed on
goals, and moving the accomplishment
organization forward
PRO EMPLOYEE THINKING
 Making sure each employee clearly
understands the rules, procedures
and performance standards which
apply to them

 Consistently and impartially holding

employees to those requirements
and voicing your appreciation when
they measure up
PRO EMPLOYEE THINKING
 Telling an employee that you
are concerned about their work
performance or work habits as
soon as such a concern exists

 The pro-employee manager

refuses to accept anything less
than the best each employee
can give
 SMART Action Plans

 S – Specific
 M – Measurable
 A – Agreement/Action-oriented
 R – Realistically challenging
 T – Time-bound
SIX Critical Performance Requirements

 Explore
 Focus
 Engage
 Inform
 Plan
 Lead