Stress And Emotion

DISEDIAKAN OLEH :

JEGENTHAMBAL A/P ARUMUGAM 815360
VIJAYA A/P MUTHUSAMY 815343
AMMUNIYAMAL A/P SUBRAMANIAM 815422
SELVAM A/L GURUSAMY 815375
MD ZAINI BIN MD YUSOF 815526



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STRESS

Pressures people feel in life.
(General Definition).

Dynamic condition in which an individual is confronted
with an opportunity, a demand, or a resource related to
what the individual desires and for which the outcome is
perceived to be both uncertain and important.
(Robbins and Jugde, 2009).



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Stress


Eustress Distress

Positive effect Negative effect
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Potential Sources Cause and sources Stress Consequences


Environmental factors Physiological symptoms
Economic uncertainty * Headaches
Political uncertainty * High blood pressure
Technological uncertainty * Heart disease

Organizational factors Psychological symptoms
Task demands * Anxiety
Role demands * Depression
Interpersonal demand * Decrease in job satisfaction
Organizational structure
Organizational leadership Behavioural symptoms
Organizations life stage * Productivity
* Abssenteeism
* Turnover
Individual factors
Family problem
Economic problems
Personality












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Relationship between stress and
job performance

low level of stress low performance level

High level of stress low performance level

Moderate level of stress high performance level
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Individual approaches Organizational approaches


Implementing proper time # Appropriate personnel
management techniques. Selection and job placement.
Increasing physical exercise. # Providing training.
Relaxation training. # Setting realistic.
Expanding social network. # Redesigning jobs and increasing
employee involvement.
# improving communication.
# employee sabbaticals.
# corporate wellness program.


Managing Stress
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Case Study
STRESS AND WORK- LIFE IMBALANCE
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Hakim was swamped with a lot of works in his office.
He begins to feel anxious and overwhelmed by the amount of work
in office.










Hakim is unable to concentrate enough to make a useful list of tasks
for that day.
During the afternoon, Hakim ploughs through his priorities with
little nurture from his manager.
He works into the evening to get things finished and had cancelled
the trip to the gym.
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When he reached home, Hakim has been unable to
spend time with his children as they have gone to bed.
Hakim also too tired to have a proper communication
with his wife.
He has an ongoing muscular pain, as well as headaches
and constant tiredness.
Hakim experiences an underlying feeling of anxiety and
being unable to cope.
Although Hakim is diligent man, but many perceptions
of his working life are leading to physical and
psychological problem.

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Organizational Factors
Task Demands Role demands
Refers to the factors related to a
person job.
An employee who is required to
perform a variety of task on a
single capacity would find an
increase in an anxiety and stress
new mail, manager
interrup,printer error and etc

This factor related to the pressures placed
on a person for a particular role he or
she is playing.
Stress come from role conflict: that is the
inconsistent expectations from other
people towards a persons role which are
hard to fulfill.
As a staff he have to prepare for
meeting, print out documents and
numerous actions to add to his to do list

1. What are the factors that caused
Hakim to be in this situation ?
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2. In your opinion, what will happen to
Hakims performance at work? Why?
High Level Stress

Low Level
Performance
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3. Advise hakim on the actions he
should take to reduce the burden he
feels ?
Individual Approaches
Organizational Approaches
Individuals are responsible to reduce
their stress levels.
Stress come from workplace
Implementing proper time
management techniques.
Increasing physical exercise
Relaxation training
Expanding social network
Eating a healthy, well- balanced diet
Getting enough sleep and rest
Making time for hobbies and
interests
Appropriate personnel selection and
job placement
Providing training
Setting realistic goals
Redesigning jobs increasing
employee involvement.
Corporate wellness program

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