Professional Documents
Culture Documents
Anwar Hossain
Chapter 10
Effective execution (of processes and stated outcomes); Perfect alignment (of systems and processes); Ability to adapt rapidly (while maintaining control); Clear and fuzzy strategy; Leadership (teams), not leaders; Looking out (externally-focused) as well as looking in (internally-focused); Right (not best) people; Manage the downside; Balance everything.
Effective Execution
Capabilities
Capabilities are the fundamental link between the analysis and implementation aspects of strategy. The existence of current capabilities allows an organization to carry out its existing strategy. The lack of capability is a gap which must be overcome if the strategy is to be carried out in the future.
Effective Systems
It is not sufficient to simply have good systems. They must be effectively used. Hubbard et al. concluded that effective execution of systems had the following requirements:
clear processes which are accepted; operational and technical efficiency; people must take responsibility for their work; good control systems; rigorous performance measurement;
Operating
Information
Control Financial and budgeting
Decision-making, and
Reward systems below
limited attention spans of managers and the relatively unlimited opportunities for the organization; intended and emergent strategy; self-interest of individuals and the desire to contribute, achieve and create.
organization encourages.
Boundary systems, which determine the risks to be avoided by limiting and focusing opportunity seeking behaviour. Diagnostic control systems, which represents the normal view of
Reward systems
Motivation
Behaviour
Structure
The term structure generally refers to the
formal organization structure, i.e. how the activities in an efficient and effective way so that the business strategy of the organization can be delivered.
Structure
(contd.)
What are the primary value creating activities in the organization? To what extent should jobs be specialized so that activities, skills knowledge and outputs can be standardized? How should activities and jobs be coordinated? How should jobs be grouped?
Structure (contd.)
Traditional structures:
There are several traditional structures which result form the above design principles. They are the functional structure (see Figure 10.7), the geographic structure (see Figure 10.8) and the product or service structure (see Figure 10.9). Typically, organizations begin life with no structure, first grouping together tasks that are similar and so forming functional structures. As they expend operations into wider geographic areas, forming geographic structures. Over time, as particular products or services become sufficiently large, geographic structures may be replaced with product or service structures. During the 1990s many organizations switched their structures towards product or service structures to coordinate more tightly the product/service processes involved.
Structure
Figure 10.7 Functional Structure CEO
(contd.)
Purchasing
Operations
Information technology
Human resources
Planning
Distribution
Legal
Structure
Figure 10.8 Geographic Structure CEO
(contd.)
GM NSW/Qld
GM Vic/SA/Tas
GM WA/NT
GM NZ
GM Asia
Red Wines
White wines
Fortified wines
Cellar door
Structure
(contd.)
Other pure structures also exist. Products may develop into whole business, resulting in the development of business unit structures (see Figure 10.10) Figure 10.10 Business Unit Structure
CEO
GM Wine
GM Beer
GM Hotels
GM Leisure resorts
Structure
Figure 10.11 Matrix Structure
(contd.)
CEO
Project manager
Project manager
Project manager
Design
Construction Electrical Accounting Purchasing
Structure (contd.)
Knowledge-based organizational structures:
The emergence of knowledge as a key resource to be managed (rather than labour or capital), the consequent realization of the power of individual employees with specific knowledge, and the recognition that the economics of knowledge management are different from those of managing capital have resulted in the development of several new structures. Figure 10.12 suggests four different structures for different
Issue Definition Of node Locus of Intellect Locus of customization Direction Of flow Method of leverage
Infinitely flat
Inverted
Spiders web
Starburst Business Units Centre and nodes Center and nodes Centre to nodes Additive
Individual
Individual
Individual
Centre
Nodes
Nodes
Examples
Internet, SABRE
Figure 10.13
Figure 10.15