Enterprise Mobility & the Cloud: Enabling a Mobile Workforce

Trends, Challenges, and Strategies

Introduction

The IT industry is rapidly moving towards a world of mobile, cloud, big data, and social computing services much faster than many realize. These technologies are forecasted to drive 90% of all IT growth over the next 5-7 years (IDC Nov 2012) In the federal government, agency leaders are looking to mobile and cloud technologies to offset increased budgetary pressures. These platforms allow agencies to reduce real estate, energy, and IT capital / infrastructure costs from increased worker mobility, telecommuting, cloud adoption By 2015, the federal government plans to save close to $5B annually through data center consolidation enabled by cloud computing (NextGov Jan 2013)

First, lets take a moment and review some key Mobility and Cloud terms

What exactly is the Cloud?

A model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.

There are 3 basic Cloud Service Models - SaaS

SaaS PaaS IaaS

App 1

App 2

App 3

Integration & Middleware

Software as service. Software, applications, and data are hosted in the cloud by a 3rd party. Typically access via a web browser.

Infrastructure (Hardware, Network, Storage)

There are 3 basic Cloud Service Models - PaaS

SaaS PaaS IaaS

App 1

App 2

App 3

Integration & Middleware

Platform as service. A service that allows you to build, deploy, and host applications in the cloud by a 3rd party.

Infrastructure (Hardware, Network, Storage)

There are 3 basic Cloud Service Models - IaaS

SaaS PaaS IaaS

App 1

App 2

App 3

Integration & Middleware

Infrastructure as service. A service that allows you to utilize IT hardware, network, and/or storage in the cloud by a 3rd party.

Infrastructure (Hardware, Network, Storage)

Enterprise Mobility Some Key Terms

BYOD Consumerization of IT Enterprise Mobility Mobile Device Management (MDM) Mobile Application Management (MAM) Over the Air (OTA) Transmission Virtual Desktop Infrastructure (VDI) User Experience

What is driving adoption of Enterprise Mobility and Cloud in the workplace?

Smartphones are surpassing PCs in sales

Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing, cloud services, social networking, and big data (IDC)

The rise of the tablet

80% of polled IT professional say tables are growing in organizational importance, 64% of organizations are adopting customer applications for business practices and 65% are predicting an increase in employee owned devices used within the organization (InfoWeek)

Internet traffic from mobile devices is growing rapidly

Global internet traffic originating from mobile devices climbed to 13% of total internet traffic in 2011. By 2015, more Americans will access the internet via mobile devices than desktop PCs (Federal Government Digital Strategy, May 2012)

Employees personal use of consumer cloud services

End user experience with consumer cloud services is accelerating organizations cloud adoption (CDW 2013 State of the Cloud Report)

Consumerization of IT is driving BYOD adoption

According to Gartner, Smartphone BYOD programs are in place at 33% of companies

Consumerization of IT is driving BYOD adoption

According to Gartner, Tablet BYOD programs are in place at 47% of companies

Consumerization of IT is driving BYOD adoption

40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange May 2013). 38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)

The Federal Govt is committed to Mobile and the Cloud

Federal Data Center Consolidation Initiative (FDCCI)

By 2015, Federal agencies plan to eliminate more than 800 data centers (FDCCI FAQ 2012)

Feb 2010 FDCCI Created

Federal Data Center Consolidation Initiative (FDCCI) Created to reverse historic growth of Federal data centers from 432 in 1998 to 1100+ in 2009 (FDCCI FAQs May 2012) Focus on reducing costs of hardware, software, IT operations Shift IT investments to more efficient computing platforms Reduce overall energy and real estate footprint Increase IT security posture of the government

The Cloud First Strategy

42% of Federal agencies implemented or maintained cloud service in 2012, up from 29% in 2011 (CDW 2013 State of the Cloud)

Feb 2011 Cloud First Strategy Feb 2010 FDCCI Created

Cloud First Strategy Accelerate pace govt realizes value from cloud computing Require agencies to evaluate cloud computing options Articulates benefits, considerations, and trade-offs of the cloud A decision framework & case examples for cloud migration Cloud computing implementation resources Defined activities, roles, and responsibilities for cloud adoption

Federal Risk & Authorization Management Program

Today, there are 2 certified cloud providers with over 75 providers in process for certification

Feb 2011 Cloud First Strategy Feb 2010 FDCCI Created

Dec 2011 FedRAMP Launched

Federal Risk &Authorization Management Program (FedRAMP) A federal program to certify public cloud providers A more consistent approach to cyber security in the cloud Provides standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services Long-term used to certify mobile devices

Digital Government: Building a 21st Century Platform

In May, GSA awarded govt-wide contract for wireless service & mobile devices with projected savings of $300M over 5 years (GSA.gov)

Feb 2011 Cloud First Strategy Feb 2010 FDCCI Created

May 2012 Digital Govt Dec 2011 FedRAMP Strategy Launched

Digital Government Strategy outlines (3) objectives Enable constituents and federal mobile work force to access high-quality digital government information and services anywhere, anytime, on any device Seize opportunity to procure and manage devices, applications, and data in smart, secure, and affordable ways Utilize power of govt data to spur innovation and improve quality of service for American citizens

Department of Defense Mobile Device Strategy

The DoD is looking to support 100K+ unclassified users by 2Q 2014 and ultimately support 600K users (Feb 2013 DoD Mobile Device Implementation plan )

Feb 2011 Cloud First Strategy Feb 2010 FDCCI Created

Jun 2012 May 2012 DoD Mobile Digital Govt Device Dec 2011 Strategy Strategy FedRAMP Launched

DoD Mobile Device Strategy outlines (3) goals Advance and evolve the DoD IT Infrastructure to support mobile devices Institute mobile device policies and standards Promote development and use of DoD mobile and web enabled applications

Benefits and Challenges

Workforce mobility and telecommuting are gaining steam

According to the GSA, telework delivers a 200-1500% ROI through increased productivity, reduced absenteeism, lower real estate costs, and reducted recruitement needs
Mobile Work Exchange April 2013

and offer tremendous personal savings & benefits

According to the Mobile Work Exchange, the telework week held in March saved over $12M in commuter costs
Mobile Work Exchange April 2013

Various benefits are driving adoption of Mobile & Cloud

Increased Productivity

Employee Satisfaction

Scalability (Elasticity)

Business agility

Email

Data Messaging

Business Applications

Lower Capital Expense Improved customer experience

Innovation

but there are challenges & barriers with Mobile & Cloud
Top Mobile Barriers Federal IT Executives Security Budgets Policies Technical Leadership Culture 42% 35% 30% 27% 0% 50% 100% 73% 60%

Federal & corporate IT leaders are struggling with: C-Level pressure to act now

Security of proprietary data and systems

Technology integration Service performance Budgets / BYOD hidden costs

Lack of corporate policies

Cultural adoption & training Rapid pace of technology change Large & growing # of vendors

Mobile Work Exchange Survey May 2013 Top Cloud Barriers IT Leaders

46%
Security

32%
Performance

25%
Integration

Regulatory & mandate compliance

Supporting multiple OS / Plaforms Changes to organizational R&R

CDW 2013 State of the Cloud Report

Software solutions exists to deal with some challenges

Software Mobile Device Management (MDM) Features Software that secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises. MDM functionality typically includes over the air (OTA) distribution of applications, data and configuration settings for all types of mobile devices This applies to both company-owned and employee-owned (BYOD) devices across the enterprise or mobile devices owned by consumers Software to add, remove, or update custom or 3rd party applications in a centralized fashion. Includes user authentication, authorization, and grouping; over the air (OTA) application provisioning, automated application provisioning, automated application configuration, application updates, application back-up, application removal, application white list and black list management A comprehensive suite of products and services that enable development and deployment of mobile applications

Mobile Application Management

Mobile Application Development Platform

Network Access Control (NAC)

A networking solution used to define and implement a policy that describes how to secure access to network nodes by devices when they initially attempt to access the network. Aims to control access to a network with policies, i
Hosting a desktop operating system within a virtual machine (VM) running on a hosted, centralized or remote server

Virtual Desktop Infrastructure (VDI)

.but a comprehensive mobile & cloud strategy is required

Enterprise Strategy Enterprise strategy and vision Workforce enablement

Strategy

Enterprise Strategy

Business processes
Customer, suppliers & partners Marketing and adoption plans

.but a comprehensive mobile & cloud strategy is required

Program Governance Portfolio management Performance measurement

Strategy

Governance

Organizational structure
Expense and asset management Corporate policies

.but a comprehensive mobile & cloud strategy is required

Security

Security Policies
Strategy

Security

Risk Management Network access and control Device & application management

.but a comprehensive mobile & cloud strategy is required

Applications

Application strategy
Strategy

Applications

Application architecture User experience and design IT capabilities & processes

An assessment & roadmap tool to manage the complexity

Mobile Readiness & Maturity Score Card Category Enterprise Strategy Evaluation Component Enterprise strategy & vision Workforce enablement Business processes Customers, suppliers, & partners Marketing & adoption plans Portfolio management Performance measurement Organizational structure Expense & asset management Mobile policies Mobile security policies Risk management Network access & control Device & application management Application strategy Application architecture User experience & design Capabilities & processes Maturity Score Level 0 - None Level 1 - Low Level 2 - Medium Level 3 High Level 0 - None Level 1 Low Level 2 - Medium Level 3 - High Level 0 None Level 1 Low Level 2 - Medium Level 3 - High Level 0 None Level 1 Low Level 2 - Medium Level 3 High Level 0 - None Level 1 Low Gaps & Summary Findings Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete Complete

Governance

Security

Applications

Identify gaps, determine mobile readiness

Assessing maturity level (0-3) for each evaluation component

and build the strategy roadmap with all stakeholders

Initiative Enterprise Strategy Established Executive Steering Committee Define Mobile Vision Governance Webinars Product Reports 3rd Party Research Develop Corporate Mobile Policies Security MDM Deployment NAC Upgrade Mobile Security Policies Applications HR Pilot App MEAP Vendor Evaluation Accounting / Finance Budget Approval Process Unified Communications RFP Workforce Training Sales and Marketing Team Business Unit 1 Team Accounting / Finance Team Sponsor PMO CIO / CMO HR VP Products R&D Legal / CIO CIO VP Eng. CSO HR / CIO CIO CFO / CIO CIO HR HR HR JUN 13 JUL 13 AUG 13 SEPT 13 OCT 13

Recommended Reports

CDWs 2013 State of the Cloud Report

Mobile Work Exchange Digital Government Strategy Report May 2013

Digital Government: Building a 21st Century Platform to Better Serve the American People May 2012

Thank You

Business-IT Enablement
Strategy | Planning | Execution
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Mobile phone: 856-266-2831 Don Bruns Managing Director dburns@navigationarts.com

20149 Bandon Dunes Court Ashburn, VA 22182 Mobile phone: 703-402-0357 Robert M. OSuch, PMP Principal Consultant osuchrm@gmail.com