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Six Sigma: DMAIC

Amor Messaoud Assistant professor at Tunis Business School University of Tunis Email: amor.messaoud@gmail.com

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DMAIC

Define
Define the Problem

Activities

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Identify Problem Complete Charter Develop SIPOC Map Map Business Process Map Value Stream Gather Voice of the Customer & Voice of the Business Develop CCRs & CBRs Finalize Project Focus
DMAIC 2

Define
Define the Problem

Tools

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Pareto Charts Project Selection Tools PIP Management Process Value Stream Map Various Financial Analysis Charter Form Stakeholder Analysis Communication Plan
DMAIC

SIPOC Map High-Level Process Map Non-Value Added Analysis VOC and Kano Analysis RACI and Quad Charts

Define
Define the Problem

What problem would you like to fix? In this phase, the leaders of the project describe the problem in operational terms

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Create a project charter Create a high level view of the process and drill down to a specific problem statement (problem scoping) Identify the customers of the process and begin to understand their needs Identify the CTQs, performance metrics, and cost/revenue implications DMAIC

Define
Define the Problem

Define the problem by developing a Problem Statement Define the goal by developing a Goal Statement Define process by developing maps of the process Define your customer and their requirements
DMAIC 5

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Define
Define the Problem

Define the problem by developing a Problem Statement

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DMAIC

Define
Define the Problem

Define the goal by developing a Goal Statement

Tools: Project charter

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DMAIC

Define
Define the Problem

Define process by developing maps of the process

Tools: SIPOC and deployment map

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DMAIC

Define
Define the Problem

Define your customer and their requirements

Tools: VOC Translation matrix and a tree diagram

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DMAIC

Measure
Map out the Current Process

Activities


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Identify Key Input, Process and Output Metrics Develop Operational Definitions Develop Data Collection Plan Validate Measurement System Collect Baseline Data Determine Process Performance/Capability Validate Business Opportunity
DMAIC 10

Measure
Map out the Current Process

Tools

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SIPOC Map Operational Definitions Data Collection Plan Statistical Sampling Measurement System Analysis (MSA), Gage R&R Constraint Identification
DMAIC

Setup Reduction Generic Pull Kaizen TPM, 5S Control Charts Process Capability, Cp & Cpk

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Measure
Map out the Current Process

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DMAIC

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Analyze
Identify the Cause of the Problem

Activities


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Propose Critical Xs Prioritize Critical Xs Conduct Root Cause Analysis on Critical Xs Validate Critical Xs Estimate the Impact of Each X on Y Quantify the Opportunity Prioritize Root Causes
DMAIC 13

Analyze
Identify the Cause of the Problem

Activities

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Pareto Charts C&E Matrix C&E/Fishbone Diagrams Brainstorming Detailed As-Is Process Maps Basic Statistical Tools SupplyChainAccelerator
DMAIC

Analysis Non Value-Added Analysis Hypothesis Testing FMEA Box Plots Interaction Plots Simple & Multiple Regression ANOVA
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Improve
Implement and Verify the Solution

Activities

Develop Potential Solutions Develop Evaluation Criteria & Select Best Solutions Evaluate Solution for Risk Optimize Solution Develop To-Be Process Map(s) and High-Level Implementation Plan Develop Pilot Plan & Pilot Solution
DMAIC 15

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Improve
Implement and Verify the Solution

Tools

Brainstorming Benchmarking Process Improvement Techniques Line Balancing Process Flow Improvement Replenishment Pull
DMAIC

Purchasing and Sales Strategy Poka-Yoke Setup Reduction Pull Systems FMEA Solution Selection Matrix To-Be Process Maps Piloting and Simulation
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Control
Maintain the Solution

Activities

Develop SOPs, Training Plan & Process Control System Implement Process Changes and Controls Monitor & Stabilize Process Transition Project to Process Owner Identify Project Replication Opportunities Calculate Financial Benefits

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DMAIC

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Control
Maintain the Solution

Tools

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Control Charts Standard Operating Procedures (SOPs) Training Plan Poka-Yoke Visual Control Communication Plan Implementation Plan
DMAIC

Visual Process Control Process Control Plans Project Commissioning Project Replication Plan-Do-Check-Act Cycle

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