INTER-GROUP INTERVENTIONS

PRESENTED BYNAMRATA MAHESHWARI NEHA SHARMA RUCHI JAIN

INTRODUCTION

When tension, conflict exist among groups, some predictable things happens among group, like cutting of feedback, low interaction and communication, each group believes and acts as though, it can do no wrong and the other group can do no right. Several strategies for reducing intergroup conflict have been identified like: Introduction of common enemy Increasing the interaction and communication among the groups Finding a subordinate goal Rotating the members of the groups

The organization development techniques for dealing with inter group problems include following: I. Intergroup team building intervention II. Third party peacemaking intervention III. Organization mirror IV. Partnering

I. INTERGROUP TEAM- BUILDING INTERVENTIONS

It improves intergroup relations. Intergroup OD interventions attempt to bring the surface underlying problems to use joint problem solving, to correct misperceptions between groups and to reopen channels of communications. A set of activities developed by Blake, Sheppard and Mouton is widely applicable to situations where relations between groups are strained: 1. The leaders of the two groups meet with the consultant and are asked if they think the relations between the two groups can be better and are asked if they are willing to search for mechanisms and procedures that may improve intergroup relations. 2. The intergroup interventions per se begin now. - The two groups meet in separate rooms and build two lists. - In one list they give their thoughts, attitudes, feelings and perceptions of the other group.

3. The two groups come together to share with each other the information

on the lists. 4. The two groups return to their separate meeting places and are given two tasks. - first, they react to and discuss what they have learned about themselves and the other group. - The second task is to make a list of the priority issues that still need to be resolved between the two groups. 5. The two groups come back together and share lists with each other. - After comparing the lists, they then make one list containing the issues and problems that should be resolved. - They set priorities on the items in terms of importance. 6. As a follow up to the intergroup team building activity, a meeting of the two groups or their leaders is desirable to determine whether the action steps have in fact occurred and to assess how the groups are doing on their own action plans

II. THIRD-PARTY PEACEMAKING INTERVENTIONS

One method of increasing communication and initiating intergroup problem solving the intervention of third party. One basic features of this techniques is confrontation. Confrontation refers to the process in which the parties directly engage with each other and focus on the conflict between them .Some of the theories underlying these intervention. Waltons Approach to Third-Party Peacemaking

- Walton presents a diagnostic model of inter personal conflict based on four basic elements: 1. The conflict issues 2. The precipitating circumstances 3. The conflict relevant acts of the principals 4. The consequences of the conflict

CONT

Principled Negotiations- The book Getting to yes gave valuable insights for OD practitioners. In Getting to yes, the author recommend following method for negotiations. People Interests Options Criteria

III. ORGANISATION MIRROR INTERVENTIONS

The organization mirror is a technique designed to give work units feedback on how other elements of the organization view them. Organization mirror is a set of activities in which a particular organizatio0nal group, the host group, gets feedback from representatives from several other organizational groups about how it is perceived and regarded. This intervention is designed to improve the relationship between groups and increase the intergroup work effectiveness. Three or more groups are involved. Representatives of other work related groups participate rather than full membership.

IV. PARTNERING

When two or more organizations are likely to incur unnecessary conflicts, an intervention partnering can be productive. Partnering is a variation of team building, intergroup team building and strategic planning having the objective of forming an effective problem- solving management team composed of personnel both parties.

CONCLUSION
Intergroup team building, third party peacemaking, the organization mirror , and partnering are four major interventions that have been developed to improve intergroup and interpersonal relations. They all work; that is, they actually reduce intergroup and interpersonal conflict and improve relationships.

THANKYOU!